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October 2024 by Kenny Garcia
Shay was amazing I am a pretty sharp handyman but I was stumped all day and Shay fixed me up in 4 minutes. WOW he is amazing
Thanks. Kenny G
10-14-2034 4:10 pm
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October 2024 by Steven Ben
Came in to this store for the first time, had an emergency water leak and absolutely not a single worker had any care or concern at all of what we needed or asked to help us. We were in the store for almost 40 minutes to be checked out. I rarely make this bad of a review but I had to say something!!
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October 2024 by Noack Texas
I went into Fegusons today looking for 5/8 inch OD copper AC line. I went to the counter and asked the guy about 5/8 AC line sets. He old me he was not the AC guy, and didnt know anything about copper line. He then told me the AC guy had left, and he wasnt sure where he was??
The guy behind the counter proceeded to tell me how important his upcoming lunch hour was, and that I could sit down and wait for the "AC guy" to return. He said nothing was going to disrupt his lunch! He had no idea when this AC guy would return. Apparently Fergusons is unable to sell AC copper line sets without this specific individual being at the counter.
The counter guy couldnt tell me if Fergusons even stocked AC line sets, he didnt even understand copper pipe dmensions. How does someone this unqualified work at a plumbing supply shop??
Avoid this place at all costs and just order from Amazon. Place has gone down hill!
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July 2024 by Diana Hill
Don’t go here if you’re a woman. I asked a man if he was in line. He said yes so I stood behind him. I was next and they told me I wasn’t standing in line and helped a man that came up after me. Amazing that man didn’t tell me to go ahead and he’d wait his turn but no. I then walked up to the counter when the next cashier was available. He told me he’d be several minutes and turned his back to me. I will NEVER come back to this business.
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April 2024 by James Ho
Sarah at will call came in clutch. I called in an order at 4:35pm and they closed that 5pm. She went above and beyond to get a $1,000 order ready for me at 5:15pm. She is an outstanding employee. Will definitely come back and shop for parts l!!
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April 2024 by All About TEXAS Cooling and Heating
Walter at the counter is awesome ?!
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April 2024 by Mark Mcdonald
I purchased a state lowboy water from ferguson. Even thought I could not find myReciept,and was less than 2 years old. TheyTold me they could not find any record of the transaction. I will never refer anyone to ferguson. It seems they want your money and after that it's like bye sucker. With my50,000 followers I would say stay away. I went to home depot to purchase a replacement. I hope this gets managementAttention . They said they would get back with me, really it's been a week and I supplied you the information you requested.as long as it have been in the business I have never seen a company have no regard for it's customers.
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March 2024 by Bob Saget
Customer service sucks you stand around waiting while the cashiers talk and play on the phone
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March 2024 by Rob Gibson
Prices are competitive, but I had nothing but issues. Wrong parts given, broken parts, slow pick up, and on my latest, 2 days for will call to pick my order, then (after receiving a call from them that morning to check when I was going to pick up, I turned up and was told they had put the order back on the shelf and it would be 45 minutes to pick... I don't know how regular customers put up with it personally... add to that, not very friendly staff at pick up.
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March 2024 by Ilike Myprivacy
Will call is awful, they do the bear minimum amount of work. They are lacking in customer service, and have terrible attitudes. And this is the only Ferguson that I’ve ever visited that you could not add stuff to your ticket at Will call before they print it. Just absolutely laziness or too stupid to do the job. Every interaction I’ve had with the lady who runs the Will call department has left me with a desire to want to go anywhere else to get parts but here. And if this were my companies account, I would’ve already stopped doing business here.
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February 2024 by Wil
Andy is the man if you speak Spanish, don't waste your time with the other dispatchers, this guy will help you with whatever you need
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October 2023 by Josh Hanson
You better hope they have what you need in store otherwise they will just hand you a phone number and tell you to call and order it yourself, NOT good customer service, and to my understanding this is not a company directive it’s just this one location that decided they don’t have to serve there customers if it’s inconvenient, you’ve lost my business so I hope that helps ya’ll manage your overwhelming demand
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July 2023 by James C.
No customer service to speak of, I waited 20 minutes to be helped, they had 4 reps at the counter with only 2 waiting on customers and 2 either shooting the shit or ignoring me, I won't go back
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July 2023 by R D
The store is set up to help you. The guys are great, helped us find what we needed in just a couple minutes. You think Home Depot has all the answers until you need a specialist plumbing item, then this is the place to go. I was concerned maybe this was just for professional plumbers but they were perfect for our needs as well.
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June 2023 by Mario Castro
Get what you need quick and right away with these people
