-
June 2024 by arturo ortiz
Great deals.
-
June 2024 by Azar Karim
Expensive.
-
June 2024 by Nikhil Jacob
I ordered a pair of Rainier Fleece Gloves from Eddie Bauer dated 03/25/2024, I was happy with the purchase and was very happy with store member who assisted me in
the choosing right pair of gloves.
I was on a trekking to the Himalayas' when I first used this and after the first couple of usages I noticed that the threads on the fleece had started to come out, mind you this was light usage on the first go. The second time I used it , the threads on it started to come out more and more, so I kept it aside
planning to return it later when I returned to the store after my trekking trip.
On 05/31/2024 I made a trip to the store to see my options involved in returning this item, was greeted upon arrival but to my dismay the store manager repeatedly
told me that this was because of improper usage/improper washing/drying that the gloves turned out this way. I tried telling him that this was never washed but
kept accusing me of improperly using the gloves.
At no point in the conversation did the store manager say sorry or apologize, he acted unprofessionally, did not give me the option of returning or exchanging the item.
Mind you , I have bought numerous products from Eddie Bauer and all of them turned out pretty good and have used them for years, but when one of the products turned
out bad quality, I was left with no option to return or exchange this item, on top of the unprofessional rude conduct from the store manager.
The lack of basic courtesy and professionalism displayed by the manager is incredibly disappointing and has left a very negative impression on me.
A simple apology and a respectful approach would have gone a long way in resolving the situation amicably, but the manager's rude behavior only made things worse.
I'd say Eddie Bauer you have lost a loyal customer, Good Luck to the store and the store manager.
-
April 2024 by Elaine Sloan
Decent sales, lots of tall sizes
-
March 2024 by Lori Nesslage
My favorite store!
-
February 2024 by TR W
Always great sales and something new and different each time we've been. Sue was especially helpful as we entered the store
-
January 2024 by Thomas Wellman
Always great sales and something new and different each time we've been. Sue was especially helpful as we entered the store
-
December 2023 by Sweety Vadlamudi
Very cool stuff and great prices
-
November 2023 by Jose Sanchez
Great price
-
August 2023 by Synova Najarian
This place really needs to do something about the employee that is addressing customers physical appearance and sizes. Since she just called me this I have no problem saying she is a very large woman with glasses. It is not appropriate for any employee to say things like "we also carry sizes for large women" or "we have sizes for big men too". It would be one thing if we asked her if they carry a specific size, but to be attacked right at the entrance to the store with someone calling you large creates a horrible shopping experience. Especially when there are other customers nearby who are not being embarrassed in this way. She did this same thing to my husband a few months ago and I let it slide at that time because he is extraordinarily tall at 6'6" so I went ahead and gave her the benefit of the doubt that she was acknowledging sometimes it is hard to shop for tall men and perhaps just added the size comment by accident. But she did the same thing again today and then tried to include me in it too. Not acceptable and if there is no response to this review I'll be calling whoever I need to until someone does something about this woman.
-
August 2023 by Beatriz Esparza
Very good seasonal discounts
-
August 2023 by Lucia Pabst
Friendly staff.
-
August 2023 by Sherrl Carpenter
Nice clean location....great deals...
-
May 2023 by S Naj
This place really needs to do something about the employee that is addressing customers physical appearance and sizes. Since she just called me this I have no problem saying she is a very large woman with glasses. It is not appropriate for any employee to say things like "we also carry sizes for large women" or "we have sizes for big men too". It would be one thing if we asked her if they carry a specific size, but to be attacked right at the entrance to the store with someone calling you large creates a horrible shopping experience. Especially when there are other customers nearby who are not being embarrassed in this way. She did this same thing to my husband a few months ago and I let it slide at that time because he is extraordinarily tall at 6'6" so I went ahead and gave her the benefit of the doubt that she was acknowledging sometimes it is hard to shop for tall men and perhaps just added the size comment by accident. But she did the same thing again today and then tried to include me in it too. Not acceptable and if there is no response to this review I'll be calling whoever I need to until someone does something about this woman.
-
May 2023 by Vanessa Wilson
Will never shop here again! Worker fat shamed me. Going on and on about how they now carry my sizes and I was not even shopping for me. Was shopping for my daughter. I told her I did not want help but she just would not stop about “big woman clothes” what a shame to be fat shamed on you birthday!!!