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May 2024 by Dainah Hernandez
I am a LONG time customer and loyal fan of Discount but wanted to rate a recent experience. Everyone has always been great with customer service but today I was concerned about a repeat leaking tire. At this location, Gilbert assessed the tire and was adamant that there was not a leak and the issue seemed to be rim related. I was skeptical but allowed him to quote me the rims and explain his theory etc. I held my ground and still expected my tire to be examined and replaced, if necessary. I say this because to my surprise, the technician brought up my car and said I was good to go. I asked what happened and he said he made a repair to discovered puncture. Moral of the story- please don't let sales supersede the tires. I respect the hustle but let the tire concerns be the priority and based on a technician's review, we can then access the next steps. That has always been why I've gone to Discount- bc they care about customers over "sales". Today was my first time ever experiencing this and I left a little jaded.
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May 2024 by Martika Holliday
Came to get my tired aired up and was told it couldn’t be repaired but after speaking with Gilbert Rodriguez he was truly my blessing I got a new tire beyond happy I will only go to him
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May 2024 by Marllon
Great service in and out without a problem.
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May 2024 by R S
Thank you for the kind customer service and replacing my front right tire
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May 2024 by Alexis Velez
Neil and his team are awesome. Very rare to get this level of service and kindness fron any business nowadays. Thanks Neil. Tires are awesome
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May 2024 by Marcus Villanueva
I’ve been going to discount tire for 25 years and have never had customer service like I did at this location. I had an appointment and pulled up 15 minutes early. Before I ever got out of the car Jerry ( maybe Terry sorry can’t remember his name) met me at when I opened my door and got started.I was in and out in around an hour and had new tires on my daughter’s car. They even offered to replace the doughnut spare with a full size since one of the existing tires was still new. The spare is original from 2013 and with my daughter going off to college soon I thought it was a good suggestion. I’ll definitely be going back to this specific location from now on! Well done DT crew, I appreciate all the hard work the tire techs do!
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May 2024 by Terri
Super quick and friendly. Affordable pricing as well.
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May 2024 by Vidocity Media
Great prices, fast and courteous service. Have been coming here for decades now and its always a pleasant experience.
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May 2024 by Ernie Millz
Let me say this Gilbert is the ABSOLUTE BEST.. I was in a bad situation and this guy step in and help me out sooooo much.. This location is a blessing.. So Thankful for this Gilbert and this organization..
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May 2024 by Jonathan Bertram
Wow! Outstanding service! I brought my company vehicle in to get a nail removed and the tire plugged. I was told the nail is in the shoulder so the tire isn’t repairable. I told them to just put the tire back on because I have an air pump and can air it up periodically until I can get my vehicle into my company’s garage. I would have to get office approval for a new tire. They told me don’t worry about we’ll put a new tire on for free!!! True story. Thank you to the whole crew and to Luis thanks a million my guy ?
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May 2024 by Andy
Amazing customer service, very knowledgeable and informative staff, and well-kept facility.I came here to address a deficiency with one of my tires, and was welcomed with excellent customer service. The staff members were very informative and kept me updated throughout the process.There was an issue with one of my tire lugs from a previous service from a different provider. One of the employees contacted me and informed me of the issue, and provided recommendations to address the issue.Overall, very pleased with the customer service, quality products, pricing, and aesthetics of the facility. Highly recommend and will be back!
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May 2024 by Melondy West
The staff were extremely helpful and they had my new tires installed within 45 minutes.
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January 2024 by Benjamin R.
I ordered some tires online to have installed here. Made an online appointment for a few days out, but they called me the next day and said the tires were ready if I wanted to come in earlier. It worked out, so I headed in, and they had the job done in no time. Great, fast, and friendly service. I enjoyed being able to watch them do the work...it seems to be a fun place to work, too!
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December 2023 by Daredevil Nate
Visited the new location in Round Rock to get new tires after checking online to make sure that they had them in stock. After waiting for about 7 minutes, the employee assisted me and verified that I did need all 4 tires. I asked him about the tires I saw online, and he saw that they had them. He physically went into the stocks to check to make sure. Tires were installed in less than an hour. Friendly staff, quick service, and a very nice new store. I will be back.
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December 2023 by Jilly B
Just drove through for my free monthly air check. I did buy my tires from a different Discount Tire but I know I can drive through the Air station lane at ANY Discount Tire... even if I didn't get my tires from them.It's hard to find a working Air Pump at gas stations these days so I just stop by and have them keep my tires at the safe recommended pressure.
