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July 2024 by Alfonso Triana
Excellent customer service, top of the line store, will definitely visit again.
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July 2024 by Charlotte Warwick
I don't often take the time to write a review because it's not always fair to base a company overal on one person's actions in an event one time, however now that it has proven to be multiple people and multiple times ive tried to resolve without any success, same negative experiences even with the manager, i feel it's reasonable to leave a review based on my experience.
Horrible customer service. Parts and service department does not answer the phone. When you do go in and speak to someone, you better hope you get the one and only decent person who is behind the counter or have a new fancy boat, otherwise you can count on being treated with short, rude, we can't help you responses. Dare you choose to try to make a complaint about the frustrations you have experienced attempting to do business with them... you MAY get a call back after a few attempts of having to leave a voicemail or a note for management and then the manger is just as rude and unhelpful...going as far as telling me that I was lying about being present for the interaction that led to the escalation! Wild! Just wild.
No sense of customer service or concern for multiple instances of poor customer experiences. I'm not rich, but I've spent thousands of dollars there over the years and you'd think the management would care about their customers more than they have so far proven to me...
*Edit: I have spoken with Shawn's manager, Wes, and he was at least level headed and respectful enough to somewhat hear me out and appreciate that there were opportunities for a different path and experience than what was taken. He says he will take some suggestions back to his staff for a better experience opportunity in the future and said that the lack of ability to get anyone on the phone leading up to the terrible in person experience is due to staffing issues and acknowledged that is something he has tried to turn around. I'll give credit where it's due, although I still feel like I'm being treated as though my representation of the experience is questioned because he first spoke to Shawn and "a customer who was present for the first interaction" (how Wes spoke to said customer in less than 20 minutes a week later and how that customer's word "backing" Shawn's "side of the story" still has me baffled since Wes didn't even know the date of the initial interaction until I gave it to him on our call about 15 min in- so how would he even know what customer to speak to and why would he call a different customer back before the party who left the VM of a conplaint...? Hmmm...???) -at least Wes was respectful enough to listen to me and admit that there were opportunities to have turned this around a few times and that he would try to give the feedback to his employees.
Now do I believe that it will matter or make a difference to Shawn, I absolutely do not, unfortunately because he made it very clear that he does not see any wrongdoing on their part and he proved to me he has convinced himself I'm just a crazy lier who "wasn't even there"....
Hopefully, they will hire more folks like James in parts- the one hero in this story who made sure to offer my daughter and I the customer service that everyone deserves. Thank you James, your kindness and patience made an impact in our day and we appreciate you for that!
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July 2024 by Cool Beans
Lots to choose from and the layout of store easy to find products.
Bowling alley nice ideal
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July 2024 by Henry Kemick
Nobody EVER answers the phones at this store!!
I have called five times in 15 minutes. I tried four different extensions. Once for ammunition, then Customer Service. Then I called again and pressed the extension for firearms, no answer. Then once again for Customer Service. Nobody ever answers. Horrible customer service!
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July 2024 by Ton Jones
Nice store. The staff could use a little training on how to actually help customers.
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July 2024 by Donald Senior
Very helpful employees
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June 2024 by Ken Hackney
Visit every chance I can
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June 2024 by Evelyn Lamarche
Shop and shop it is fun here
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June 2024 by Ella Johnson
I hadn’t fished since I was a kid, so I came to get a bunch of startup gear and despite it being a little busy, Ray was able to find the time to help show me exactly what to get for what and where I want to fish, all the while telling me tips, and helping me spool my reel. This is a great Bass Pro to come shop at or ask questions!
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June 2024 by Brandon Reeves
I wish zero stars was an option. I never leave reviews like this but I feel that everyone else should be informed. I purchased a trolling motor through here and it came with free installation. I had the trolling motor installed and was under the impression that there wouldn't be any issues due to it being "professionally" installed. For reference I have the Minn Kota Terrova 80lbs 54" with the RTA-17 quick release bracket.
Well come to find out, they only installed my trolling motor to the quick release bracket with 4 out of the 6 bolts. This resulted in too much weight being on the front end of the bracket causing the quick release bracket to break in half when I was going across the bay. I'm lucky my buddy was on the front of the boat to grab my trolling motor before it was donated to the bottom of Matagorda Bay. Before it's brought up, no the bay was not rough and yes the trolling motor was locked and had an extra rear support.
At first I figured it was just a freak incident until I removed the trolling motor from the bracket and found that it was installed with only four out of the six bolts. I called the service department 9 times over the course of several hours attempting to get in contact with someone, but was never able to get anyone on the phone. Every time I called, the phone would ring until it was answered by a machine that would hang up on you and not allow you to leave a message.
Miraculously, I was able to get someone on the phone after calling Bass Pro's corporate number. Once on the phone with an individual from the service department, I was informed that their manager would have to call me and that it was his day off. This wasn't a big deal at all as I completely understand people, including managers, have days off. The manager called me first thing in the morning on the next day (I was unable to answer) and again called me the following day.
My phone call with the manager was brief. He informed me that it is normal practice for them to install trolling motors to the bracket this way, as it allows enough room for the trolling motor to deploy off of the front of the boat.
So, instead of finding the right mounting option, they knowingly installed it with the incorrect amount of bolts to make their job easier at the expense of products I paid for. You would think that as a "professional" installer they would recommend the correct part so there are no potential issues and so that the strongest and most reliable option is issued. It seems pretty self explanatory that installing it this way would result in unnecessary stress to the bracket. See the attached photos and you'll see exactly what I mean.
Over the years I have spent thousands of dollars with Bass Pro. Until now I would have recommended them to anyone, and would have continued to spend my money with them. I now have no desire to spend my money on a company who has such poor customer service, and poor instillation practices. I've never had an issue purchasing products from Bass Pro (of course not they want your money), but I would be extremely cautious with anything to do with their boat services or installations.
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June 2024 by Crystal Johnson
Bought a boat in March, was told they needed a cable to install fish finder which would take a week to come in. Two months later, the cable came in. Dropped the boat off three weeks ago to be installed and repair a couple issues on my brand new boat. (Finder is not installed yet, they need another part) They still have the boat and tell me the boat still won't be ready for several days. I would recommend you Never buy or have your boat serviced here.
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June 2024 by Samuel R
Thank you bass pro for supporting our veterans and active duty soldiers. This location has great inventory for all my outdoor wants and needs.
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June 2024 by CARLOS J NAZARIO DIAZ
Great fishing products and service...
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June 2024 by Reese Rosbrook
Massive as always. Miss my gators back at the Florida bass pro though. Staff is super friendly and directed me exactly where I needed to go.
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June 2024 by Robin Howland
Always love going there. Got my son thinking of a pontoon ?...? found pair comfy shoes on sale. Great employees.
