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January 2024 by Ed Brannan
I've started taking our cars here. Much cheaper than a dealership, and more honest, too. The dealer said I needed new brakes, but they showed me I didn't. They have fixed everything I needed, and tell me when something doesn't need to be replaced. There is a location closer to me that I haven't tried, but I'll stick with this location. Great experience doing business with them, and it is nice finding a mechanic I can trust.
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December 2023 by Randy Johnson
I cannot begin to express my gratitude for the integrity this mechanic shop has towards their customers. To be transparent, I had my car at Henna Chevy before coming here… the advisor there was so cold and rude it made me feel horrible as a customer their estimate for the same repairs was over $4000. Not to mention the $1000 diagnostic fee just to open the hood. This shop very fairly charged me less than $2000 for the same repairs and the same warranty. Not only are they honest they are kind. Would highly recommend this place to anyone looking for a quality experience with even better quality repair work. Thank you.
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December 2023 by JT Francisco
Juan completed diagnostics in under an hour while we waited without an appointment on a Saturday morning. He was very patient and knowledgeable explaining the results and our repair options. Unfortunately he expressed that the parts needed could only be obtained from the dealership. Based on his assessment, he estimated the damage would be around $2000 and referred us to Elder Mitsubishi who in fact quoted us $1986. We appreciate Juan for the no-cost diagnostic and his expertise. For any future issues, we will certainly return.
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December 2023 by Jennifer Esparza
I have always had great experiences when I get my car serviced here! Every staff member I have interacted with has been genuine and kind. I will continue to bring my car here for the foreseeable future when I am in need!
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December 2023 by kiersten andrews
Thank you Austin Automotive for working me into their schedule during a busy holiday week. I was traveling from out of town and was told by my local mechanic to get my brakes done as soon as I arrived at my destination! Peace of mind, honest assessment, and fast service. I highly recommend.
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December 2023 by Crista
Austin Automotive got me in quickly for a quick test to see if my warning light was indicative of a safety issue. They were honest enough to tell me there was no immediate danger, described the issue, and invited me back to run a complete diagnostic when I had time. The problem ended up stopping on it's own, but I so appreciated their honestly and no-pressure approach. I will go back whenever I need automotive work done.
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November 2023 by Sean Cairns
I had a fantastic experience all the way through. My car needed strut mounts and control arms replaced and it was done within 24 hours, at a great price, and everyone I worked with was knowledgeable and professional.Service: Steering & suspension replacement
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November 2023 by charles mccuskey
My car broke down right near this place. AAA recommended and told us there. Did not have an appointment it was towards the end of the day and Terrence said that they would be able to get to it early tomorrow and hopefully have it finished by the end of the day. Car was ready at 1:30. So far everything's fine. Would actually go back and use them again if they were closer to my home.
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October 2023 by Bill A.
I highly recommend Austin's Automotive Specialists. I have taken my Ford F-150 in twice and each time they quickly diagnosed the problems and had it fixed on the same day at a reasonable price.
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October 2023 by Ryan Aylwin
Great customer service here, I had my car towed her for transmission problems and had talked to Terrence and he explained to me that they only replace transmissions and instead of trying to sell me a new one he suggested to have it repaired and did not charge me for diagnosing it and even referred me to a place that could help, not only that but they also dropped my car off at the other shop free of charge. Would definitely recommend this place, very honest and nice people here. Definitely bringing my car here again if I have issues.
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October 2023 by Pedro Duquesne
The team at the shop were nice. Paid $600 and few days later the issue persisted. Dropped off my car again which lead to estimated repair cost greater what the the car was valued at (which didn't make sense to pay for), so was left with a broke down car and $600 less in my pocket. Plus my car suffereed hail storm damaged while at the shop which they are not covering, so include body damaged along the mechanical issue.
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October 2023 by Kevin H
There's a $150 diagnostic fee. And they don't tell you that when providing a quote. And don't bother to fill up your tires if the TPMS sensor is showing on the dashboard. So if you got a quote over the phone, expect another $150 on top of that.
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September 2023 by Shubham Sharma
About 8 months back I had issues with my brakes. Nissan Rogue - Manager informed that they need to resurface front rotors and change all brake pads for $610.I got that done and made a mistake of not checking the bill thoroughly and they only changed front brakes for the same amount - $610.When I realized I went back to check and they told that I am mistaken and estimate was for only front brakes.Just for reference I checked with my friend who got the same work done on his car (Honda Accord) from Kwik Kar - for all 4 rotors resurfaced and brake pads changed (Charged 700).Please ensure to take estimates in written ! Don't make the same mistake I did.I will avoid this place in future.
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September 2023 by Richie Nguyen
We were in need of servicing and Andy was able to fit us into the schedule. He was polite and communicative, not just with us, but with everyone that walked through those doors and those who called! Everyone was busy, but you could tell they had a system that worked very well. Thank you Andy and team. You guys rock and we’ll be back!Services: Tires
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August 2023 by Leslie G.
I can't say enough about this place. Took care of my issue right away, explained it to me and worked with insurance to get my car back to me quickly. Have found my new mechanics and will definitely go back if needed. I have some routine maintenance needed and know where I will go now.
