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April 2024 by Linda Lair
Your technician was very nice and very efficient. Brian was also knowledgeable and straightened everything out.
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April 2024 by Michael Bereman
Daniel did an excellent install job. 24 hours after installing my R-O it leaked all over under my sink due to a faulty R-O. I specifically asked during installation how that would be prevented and was assured of it would be prevented by the sponge activated shutoff valve. That valve was fully activated yet it didn’t shut off the water. I had a Culligan AC-10 for twenty years that had a piezoelectric shutoff valve that worked flawlessly. Anthony came right away on Saturday afternoon and fixed the leak but I have zero confidence in that shutoff valve, which is a continuing concern.
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April 2024 by Jose Ramos
Brian did a great job . He explained everything he did. Explained some of the causes of my problem. Very friendly, polite and professional. Most knowledgeable tech I've met so far! Great job!!
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April 2024 by Ellen Berman
Efficient, informative and well worth the money
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April 2024 by Jim Howell
Daniel installed our new Kinetico water softener and he did a fantastic job. Very thorough
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April 2024 by Arthur Powers
Fast, professional job!
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April 2024 by Kathy Voss
They were great. Fast, thorough, and prompt.
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March 2024 by Damir
Jesse was awesome and provided awesome service. Thank you Jesse!
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December 2023 by Michael Gamboa
Tech wasn’t friendly or informative. I paid over $700 to have resin & carbon replaced. He was very focused on getting the job done quickly & didn’t have any interest in engaging with me. At one point, I tried to initiate a discussion about my softener with a question but he quickly answered & turned away & walked off. He didn’t go over the work or charges with me & he never invited me or showed me the before/ after water tests. He also ripped off some styrofoam I had over my irrigation conduit while he worked near the spigot. My system is out of warranty & I really wanted to talk to a professional about maintaining vs replacing & this guy had ZERO interest or experience in this discussion.
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December 2023 by Sean Cummings
The American Water team is awesome. Every interaction my family has had with the company has been great. The technicians are beyond courtesy and are knowledgeable on all aspects of the systems they support. I have always been impressed with the customer service and support American Water delivers for clients.
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December 2023 by Russell Cleveland
Brian was a complete professional. In addition to the annual maintenance, he looked over our total water system and made recommendations on what can be done to maintain our water quality. We received a text that he was enroute and arrived at the time that was stated. We are very happy with the service Brian provided and the continued service with American Water!
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December 2023 by Richard Snodgrass
Dustin and Daniel were amazing! Very professional and well informed. They walked us through the system and were transparent about the entire process. Highly recommend this company for anyone needing a water softener and/or a RO unit.
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November 2023 by Michael Cooper
When our osmotic unit’s output slowed to a trickle, American Water’s Service Rep., Brian Jacobson, was out to our house and replaced the filters. Making the appointment was easy, the scheduled appointment was soon, and Brian was very professional and knowledgeable. In addition to replacing filters, he checked the entire softening system and tested the output water’s hardness. All in all, exceptionally efficient and excellent service,
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October 2023 by S SA
American Water sent over a pair of top-notch workers today. Dustin and Anthony were knowledgeable, professional, thorough, courteous and helpful. They spent time in the hot attic studying the plumbing and found a way to connect a water softener the most efficient way — saving us more than $1,000 on digging/trenching across our front yard.We researched several companies and went with American Water because of their many positive reviews.The installation was done just today, but going by the professionalism shown by Dustin and Anthony, we expect the equipment to live up to its reputation.
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September 2023 by Travis Remmert
Mr. Anthony Bruce with American Water was outstanding. His professionalism and experience stood out while installing our new water softener/K05 drinking water system. He was pleasantly kind even through the many questions I threw his way while continuing to work diligently installing our new water treatment systems. It was a very pleasant experience having Anthony come to our home and getting us all set up. Great job! Keep doing what you do.