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February 2024 by nina struthers
I live in Richmond but always come to this post office. Jimmy, Sali and Palak are very nice and courteous ! It gets super busy here sometimes but they have great customer service.
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February 2024 by Bill Bailey
If I could give zero stars I would. This has to be the worst post office in America!! I receive others mail and they receive mine at least once per week not to mention the missing packages over and over. I have started paying for FedEx for all of my packages because if not you may or may not get what you ordered.
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February 2024 by Carlie
Horrible
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February 2024 by B Cole
Okay, I previously thought the customer service was horrible but today takes the cake! I just so happened to look out my window and see a box in the middle of the street and said “wow someone’s trash was just dumped.” Then I looked closer and saw the box was still taped up. I thought to myself, “I know (insert expletive here) well that is not my package. I go to check my emails and sure enough, “you package has been delivered.” Mind you my cameras didnt alert me at all so I know for certain the postman didnt come to the door. Piss poor service. If you dont like your job, please find another one. I despise the fact that UPS transfers packages to the post office. That is unacceptable service, even on a Sunday.
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February 2024 by Lynda Brdecka
I honestly am at a loss. The postmaster will not return my calls and is never in her office to meet with. Every house in my neighborhood has their mailbox in front of their house except for the street I live on. This woman claims it is a private street which it is not. I have gone to the office with a plat of my subdivision and she will not meet with me. The houses on my one street in my neighborhood have to be out on the main street. Our mail, if it gets delivered either ends up in the ditch or the wrong box. There is no shoulder on the road so it is dangerous to get to the box. People drive way too fast and there is no way to get out of the way. Any help with this situation would be greatly appreciated!
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December 2023 by Chanthy Bunla
This is the worst post office I’ve ever dealt with, I can’t believe this is regulated by the government! 3 missing packages on the same week!! How is that possible??? Are they just hiring any drug addict loser on the streets delivering our mail??? I can’t believe they are still up and running. I pray every time I put in an order because I’m afraid of the postal person stealing my package. At this point there’s not other explanation. I don’t understand how this place hasn’t been shut down for stealing mails and packages. This post office is horrible!!! I’ve never experienced missing packages as much as this in my life!! They don’t care about mail and packages. Unbelievable!!! I can’t believe this is affiliated with the government! Stealing packages and mails. The worst post office in America!!!! Please!! If anyone is reading this send someone to do an investigation on this post office. I can’t believe so many packages have gone missing from this post office.
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December 2023 by John Anderson
Constantly get other people's mail, and don't receive our own mail even though it shows as delivered. Gross incompetence.
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December 2023 by Dmitry Kulakov
I've been doing my paperwork here for multiple years and every time Mr. Emilio is there to help. From small mistakes in forms to making sure my papers are in order, he is always there to make sure I'll leave satisfied. Amazing service, highly recommend.
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November 2023 by Christine Kim
I would avoid this place for passport applications. On their website it shows walk-ins on Mon-Fri 10am-3pm for passports. When I tried to apply I was told that they only do passport walk ins from 10am-11am Wed-Fri and to get there at 9am. That's only their photo services hours. I didnt need a photo. Seemed like the two ladies at the front just wanted to talk to each other instead.
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October 2023 by babun
It was the right decision to chose this location for passport services. Emilio is an amazing person, very customer focused with his favorite word "always multi tasking". The photo location and the owner is another amazing lady. The other staffs at this USPS location were amazing too. The staffs especially Emilio definitely deserve more than 5 stars
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August 2023 by John Grindele
My package has been stuck in transit for a week and with no way to get a hold of a real person I'm S.O.L. Thanks USPS.
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August 2023 by luis sandoval
If I could give zero starts I would. I've had 3 packages that have gone missing within the last week after the tracking shows as "delivered" and no one can give me an answer.
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June 2023 by Jaqueline Nguyen
Yesterday, I had a passport appointment in this location. The lady who helped me was very nice and pleasant. I had to retake my daughter's photo, and she set up an appointment with a local business that was able to take the photo. I drove 30 minutes for my appointment and didn't want to schedule another appointment just for a photo. Went to take the new photo and came back to the post office, and she helped me right away. She is wonderful. Thank you for helping us.
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June 2023 by Kylo Ren
Rude, Incompetent is just the beginning of this location. I have had numerous issues with my mail. I have had missing packages that suddenly appear when I bring attention to it. Other packages don't make it to my box and sit in the post office for about a month before being sent back. I have never been given a reason as to what happened. I have called the 1800 number and complained to the USPS many times. These government employees know they are secure in their jobs which is why they don't care about what they do.
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May 2023 by Mehmet
My experience with USPS was fantastic! The process was fast and easy, and the people were extremely helpful. The staff was friendly and knowledgeable, and they made sure that I had all the information I needed to complete my transaction quickly. I appreciated their effort.
