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“I walked in the store expectingthat my order was ready for pick up and all the changes were made and completed with the one hour conversation talk over the phone.But OH No! Nothing was done except the purchase of the Wi-Fi box and it wasn’t ready to be picked up!!!?I was very disappointed and rude.Angel got the wrath of my disappointment.Angel you need an award for customer service, you were calm and sweet even though I was fuming. I apologize so much to you.I will alway come into the store and ask for you, Angel ?”
“Susana, the Mobile Expert along with the Julio, the Associate were awesome. They displayed so much patience and were knowledgeable about the phones. They are keepers. Thank you both.”
“Went in with a question. Was greeted by everyone. Karen helped me out and was great. She explained everything and answered my most mundane questions. I appreciated her taking the time and focusing on me rather than getting mad that I was keeping her away from a new customer. Great customer service and thorough!”
“Excellent staff! Special shoutout to Mario, Travis, and Ms. Samantha! 1.5 hours after the store closed, they still had a very positive attitude assisting every single one of us in line. They will probably won’t leave until after 10pm tonight. Every single one of them is a great advocate for their local customers when dealing with the Verizon central customer service. Thank you guys, we appreciate your hard work for us! Definitely making this store our go to store for all of our network needs.”
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“I went to look at what they had and came out with 2 new phones. Thank you for your help and even though you were busy with other customers. I really appreciate it.”