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March 2024 by Janine V.
Came to this fire stone twice back to back days to get a state inspection and was not able to. Yesterday they told me that the inspector goes home at 5. Mind you I was there 30 minutes before his shift is over but was turned away. Today I was turned away again at 4:45pm because they're closing early. What kind of business is this? This is pathetic. Definitely lost me as a customer.
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March 2024 by Jesse O.
This FireStone is hands down the shadiest FireStone I've been to. Twice now they have attempted to sell my wife services she doesn't need. If you purchased a lifetime alignment they attempt to deter you from getting your alignment done by claiming they are extremely busy and that it will take the entire day to get it done in hopes you aren't willing to drop your vehicle off and or wait for it to get done. I believe they do this to limit the load of free work they have. I've left my vehicles there several times and each time it's the same story. Still, after entertaining their claim I drop it off and get a phone call 90 mins later by the technician stating my vehicle is ready. This place is trash and the service manger is too busy scrolling TikTok to do his job. Take my advice, take your vehicle to a different Location and they'll happily take you in that same day.
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February 2024 by Ted Tankard
Conveniet location, ease of making a reservation on line, and a very pleasant staff.
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February 2024 by Diane Mace
Always a pleasant and competent experience. Great service guys, always a great experience.
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February 2024 by Faith Talk
Good service. Work completed in reasonable time
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February 2024 by Alejandro
Very friendly and great service! Quick too, but more importantly James was the friendliest and most helpful service mechanic I’ve ever encountered thank you guys for the help!
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December 2023 by Sally Alonzo
The gentlmen there are very knowledgeable and helpful. They explained what other issues my car had which I wasn't aware of. Thank you Firestone!
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September 2023 by Paula Hernandez
I got a flat unexpectedly and was in need of new tires same day so I went to my local Firestone and walked in to two employees lounging on the couch which was the first sign of unprofessionalism. Then, I proceeded to let the techs know what tires I needed and they said I would have to leave my car overnight when techs were just lounging around doing nothing. I was then told I could go to another location if I wanted. No help calling another location nothing just horrible and unprofessional. Took my car to the sugar land location and they were extremely helpful and got it done an hour before closing! Do not waste your time or money at this location.
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September 2023 by Lois Jones
Going on the 15th to get a front end alignment they were very friendly over the phone hope it’s the same when we get there
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August 2023 by Maria Ponce
I’ve been to a few locations in Houston but this location definitely made me feel good to be a costumer. I had alignment issues and tire issues they helped me make the correct changes to improve my cars safety on the road.I’ll definitely be back and as i just moved to Rosenberg, I realized how much nicer and informative the people are here.They also informed me of a future issue I might encounter which I appreciate. Great costumer experience.
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June 2023 by Byron McCain
Went in around 12:45pm just expected to drop my vehicle off and possibly find out the issue with my car next day. Very great customer service by staff, I actually got info on my vehicle within 3 1/2hrs same day plus got my vehicle fixed as well all the same day. Definitely recommend everyone to go here if you need your vehicle to get service ?
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May 2023 by Nikki Morris
Lee, James and the rest are the staff are great. They do everything they can to get you in and out as quick as possible. The mechanics do a great job.
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May 2023 by Tara Hernandez
Great friendly service. Great helpful employee's that will go out of their way to accommodate you.
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May 2023 by Chris Laymance
I got a great set of tires and this Friday they're giving me a front end alignment. Great customer service! Although I wish their website and stores were more in sync.
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April 2023 by David Boyce
Always trying to sell you more than. You come in there for. Had an appointment and it was still 1 1/2 hours before they brought my truck back to servic3. 3 hours for a oil change and state inspection with an appointment