-
June 2022 by Roberto E
I came in and asked of they did life time alignments. Some muscly hispanic guy with an accent said no and without another word, turned around and walked out of the room. Very rude. So I left and I went to the firestone on 762 and 69 and they were respectful so I also bought tires l and they even gave me a ride to work.
-
September 2020 by Steven B.
I came in to get my tire checked out because I had purchased two tires from this location last year. Though I hadn't purchased the Roadside coverage on those tires the man I dealt with worked with me to be able to get me a tire which could pass inspection so I could renew my registration. Though this location is about a 30 minute drive from where I currently live i will likely make the drive for this quality of service and care.
-
October 2019 by N B.
Because I get screwed almost everywhere I take my car to get serviced, I trust no one. I took my vehicle in to Bercher to get serviced. Best thing I ever did! Edward helped me get my car serviced and did not charge an arm and a leg for it. I have since taken my daughter's and my husband's cars for all maintenance and service needs. I highly recommended and will continue to refer everyone I know to Bercher. They will take care of your vehicle at a very reasonable price. They are honest people who will not take advantage of anyone. Now, I only trust the people at Bercher to service our vehicles. They will not let you down.
-
February 2019 by Rebecca B.
There are few options for auto inspections if you live in this area, so we decided to go to this firestone branch despite the terrible (and old) reviews on Yelp. There were 4 other people getting their cars serviced. The staff were very friendly and did not try to upsell anything. The location was clean and in a complex with a bank and a couple restaurants. We went to the bank while waiting and then ate lunch at The Lost Cajun, and then our car was ready! Off we went. No complaints, painless experience.
-
December 2018 by Elvis T.
I have been dealing with these guys for years and have never found them to be anything other than trustworthy and courteous. They are a small family owned shop with a great reputation in the communit. I don't give endorsements out easily or often. So when I do you know it's well deserved. These guys deserve 5 stars.
-
February 2018 by Stacy B.
I came in for a battery and I was out within the hour on a busy day! Also the customer service is spot on. Keep up the great work guys, thanks for taking good care of my 4 wheeled baby!
-
September 2017 by John G.
We purchased a set of tires for my wifes car online and this was the closest place they would send them to with free shipping. I read the bad reviews and took a chance. I scheduled an appointment and the whole process was trouble free. I was in and out in a little over half an hour. When my truck needed new tires, I ordered online and had them sent here again. Appointment was at 11. Dropped the truck off and was told it would take an hour and fifteen minutes. Came back in 2 hours and truck wasn't ready. They said it was almost done. Waited another hour for them to finish. Then they presented me with a bill that was higher than it was supposed to be. An alignment check had been added for 22 dollars. They apologized and removed it. How many people wouldn't have noticed. Got in the truck to leave and there was a black handprint on the seat. We went to a restaurant across the parking lot and noticed they scratched the black rims when I was walking away from the truck. This will be the last time I do any business here.
-
September 2017 by Jeremiah M.
This place is always good at the work they have done on my vehicles. Their pricing is fair and the staff is friendly. The only thing I think they could do better on is communicating status with their clients and estimating time.
-
June 2017 by Ken S.
I have a car (2016 Mustang GT) that is used for track (road course) events and autocross. After installing some suspension pieces, I needed an alignment. When I called this shop, I found out they have an alignment rack that is an in-ground unit. This is important to me because my car is lower than the average sedan. I took the car in for the alignment and gave the manager and tech the specific settings I wanted. The tech (Johnny Holley) knew exactly how to handle the sometimes finicky rear adjustments and was able to dial-in my desired settings in very little time. He was also sure to cover my seat with a plastic bag to ensure my interior had no blemishes. I will be taking my car back to this location for my routine alignment checks and refreshes. Be sure to request Johnny for your alignments and you won't be sorry.
-
February 2017 by Chinonso A.
I went to this place to get my tires filled with air temporarily and to ask about replacing my tires here since they were worn and needed replacement soon. This place has the absolute worst customer service on planet earth! I was ignored the whole time and when someone finally decided to acknowledge me, I was told to wait outside in my car to get air pumped into my current tires. I waited for 30 minutes and no one attended to me. I was even looked at and the workers all kept going. I was extremely frustrated and left! I will never be returning here again and suggest you go across the street to NTB instead. I don't think this place values anyone's time or business.
-
December 2016 by Manish P.
Horrible customer service. They will rip you off. Avoid going here. Particularly this location.
-
November 2016 by Aubrey R.
Horrible customer service! I purchased my tires here and had a tire pressure light come on, took it in to get it checked, they told me it would be 2 hours to even take a look at it!
-
April 2016 by Jacob G.
Tried this location once again. After being told 2-3 hours a wait for a patch. I was called 3 hours later saying road hazard was used to repair my tire. I showed up and was told my left rear had a nail in it....that's wasn't even the tire that was leaking! After another 30 they found the nail in my right rear. Turns out they couldn't patch it and wanted to sell me 2 tires that didn't even match.
-
July 2015 by Kai H.
Warning watch out for this place! Took my Hyundai Elantra Limited there yesterday because I needed 4 new tires on my car. Dropped it off around 2 and they said they could have it done by 5. 5 comes around and no call from them. Called them and they told my boyfriend and I that the tires that they put on the car didn't work out and they made a lot of rubbing because my suspension on my car is low.. They said that they didn't have the tires for my car and would have to order them. I needed my car back because I had to work today. Went to pick up my car at 7pm when they had it finally ready! 5 hours later! and they charged a $40 remounting fee. Then as we were leaving the guy who was working in the front room said oh yeah there is a piece on your tire that is missing. I'm like what? It was the little cap that goes over the bolts on my car to take the tire off. He was like yeah they noticed it when they took it in that it was missing and it must of just have fallen off when you were driving. Bull s**** I told him I knew the part was on my wheel before I brought it here and he just insisted that it wasn't. My boyfriend and him went into the store to see if they could find it but it was gone. You literally have to pry that piece off. I know it was there and that one of his workers lost it when my car was there or they wanted to pull a scam on me and stole the piece. The guy told my boyfriend they would get me a new one and call me tomorrow. It's now 6pm the next day. No call. I don't even care because I don't want to deal with this places ignorance. If you're gonna make up some story about a piece missing on my car what else are you gonna try and tell me and make me pay for. I'll be taking my car somewhere else and won't think twice about returning to this location.
-
May 2015 by Len F.
The customer service guy is awesome rest of the group pathetic, they did a diagnostic on my truck found all kinds of problems except what the main one was BUYER BEWARE
