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May 2024 by Jeffrey Compean
Amazing shop and guys to work with. Honest mechanics and fast at returning your vehicle to you.
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March 2024 by Travis Willhelm
having used CEA for many years, Albert and his crew have always been a pleasure to deal with, from their knowledge and ability to get the job done at a fair and competitive price and quality of their workmanship. they have handled multiple vehicles for me and as a family-owned business they treat you as family also.
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March 2024 by John Hendrick
Title: A Tale of Two Experiences
Our relationship with Cutting Edge Auto has been a long-standing one, primarily through my wife's consistently positive encounters over the years. Their reliable service and professionalism, as experienced by her, cannot go unrecognized and deserve due acknowledgment.
However, my recent interaction with them paints a slightly different picture, one that necessitates sharing for a balanced perspective. In the midst of a sweltering day, I found myself in need of a Freon refill—a straightforward request, one would assume. Yet, the situation quickly devolved into a less-than-ideal customer service experience. After an hour-long wait under the punishing sun, I was informed that their Freon machine was malfunctioning and that I would need to return another time. While an apology was offered, along with a suggestion to purchase Freon independently for them to fill, the understanding seemed to falter from there.
Seeking to confirm the cost of this service, given the inconvenience and previous wait, I was surprised to find the proposed charge to be $50. My attempts to negotiate, considering the circumstances, were met with frustration and ultimately, a sharp retort—"This ain't the price is right!"—followed by a disheartening dial tone.
This interaction left me feeling undervalued as a customer, questioning the eagerness of Cutting Edge Auto to foster new client relationships. Despite this, I feel it's important to maintain fairness in my review, hence the 3-star rating. The respect and satisfaction my wife has consistently found with their service cannot be overlooked, and it is in the spirit of these positive past experiences that I choose to leave room for improvement, rather than outright dismissal.
In hopes of a better future engagement, I urge Cutting Edge Auto to consider the full spectrum of customer service, recognizing the value of every individual's experience.
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February 2024 by Pete Villarreal
Albert and Steven are the best and most honest people you will ever meet!!
Very knowledgeable about all types of vehicles!
Recommend 110%!
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May 2023 by Robert Cantu
Awesome work and great people. Highly recommended!
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April 2023 by Sanjuanita Vela renteria
Always very helpful!
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January 2023 by Carlos Garcia
Albert took care of my vehicle. Great mechanics.
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November 2022 by Chris Milliron
I phoned the shop looking for some help on an installation of a supercharger for my car. I spoke with Albert and he was very forthcoming about working with and installing the supercharger. He stated he probably could do it, but had never done one before. He then assisted me in finding a performance shop that might be able to help me. If and when I need work done in the Rosenberg area I would definitely give these guys a call!
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August 2022 by Sam Davila
Upon calling to service my vehicle, I was told that due to my car not being operable that they wont have the space to store it. I suggested their opinion on other repair shops and left it at that. After about 10 minutes, I received a call from the owner, Mr. Aguilar. He suggested taking my vehicle to the dealership to see if any recalls were out there for this particular motor because he's come across this same problem with similar issues.(Granted I have 117k on the motor) With nothing to lose, I had my car towed to the dealership. Sure enough there was a recall and I would be getting a new motor. The only reason I called Cutting Edge was purely word of mouth on their workmanship. Mr. Aguilar took the time, even though knowing he wasn't doing the work, to call me and saved me tons of money. If this isn't honesty and integrity I don't know what is. A huge thank you Mr. Aguilar!
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November 2021 by Michelle Brock
I was referred to Albert, owner, and although they were super busy, he fit me in forto give me an estimate the same day. I was in a bit of a time crunch. Super friendly and excellent work.Service: Exhaust
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March 2021 by Epheez Hustler
It just was great is all I can say
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October 2020 by Barry Noel
Excellent service, friendly staff.
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September 2020 by Patty Houston
I live far from this shop but have been coming these guys for years on all my vehicles! Its hard to find an honest and fair auto repair shop. So, after finding these guys, I don't go anywhere else!
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May 2019 by Tila Sanchez
Cutting Edge Automotive is truly the best! Staff is very professional and reliable. The best customer service, they are always going the extra mile!!! I've been a loyal, satisfied customer for many years.
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February 2019 by Michael Rendon
If your looking for honest and professional mechanic work, Cutting Edge Automotive is the place to take all your vehicles. I drive from Stafford to the outskirts of Richmond because I know what I'm not going to get..... I know I'm not going to get someone that's going to try and overcharge and misdiagnose for the sake of making more money.
