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March 2024 by Monica Garcia
Waited about 30+ minutes to get hat fixed. Receipt states I paid at 1:33pm and it’s 2:00pm and we are barely getting any help. Employee came earlier and stated she needed to go to lunch and couldn’t fix our hat. The employee that came after her was rude and had an attitude while fixing our hats, not sure if she’s a manager but seemed to have higher authority than previous employee. Seemed like no one wanted to help us at all. Overall bad experience. Very disappointed. Will not be coming here again… hope customer service is fixed soon.
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March 2024 by anthony jennings
Great customer service
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March 2024 by T S
We visited this location in preparation for the cook off this past weekend and were impressed with how clean and organized the store was. I cannot recall the woman’s name who assisted my husband in finding a shirt and me a hat, but she was very helpful and sweet. We’ll surely visit again if needed!
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February 2024 by Russell Munoz
Very helpful staff
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February 2024 by Kayla McCarns
The only downside was non-stop flow of sales staff asking if we needed began to be a bit irritating.
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February 2024 by Chris R.
Not so great...I usually love the place but the kids working seemed to be more interested talking to friends and there was no care if they sold anything. I came in wanting a hat and left to go to boot barn. ..2. 5 stars for me
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February 2024 by Rikki-Le Worthington
Go see ivan at cavenders ! Best hat shaper give that boy a raise!
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February 2024 by amir abdijanovic
Best store ever...
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February 2024 by Eli Konieczka
Great group of folks over here. Went to bring my son in for his first cowboy hat and the fitting associate was fantastic and helped him navigate the head sizing that he needed as well as discussed the benefits and uses of straw versus felt materials. Service was so good I ended up getting me another hat as well, I would certainly recommend visiting the wonderful folks here.
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November 2023 by Wade Freudensprung
I absolutely LOVE this place. From the moment you walk through the door, the smell of leather immediately puts a smile on my face and elevates me to a better mood. Not to get cheesy and sentimental but leather; it’s the smell of America. And BEEF, it’s what’s for dinner!!! ??All of the staff are extremely helpful. They have a very solid inventory and the prices are competitive.
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November 2023 by Melanie Wilson
Everyone..the employees were extremely friendly and helpful especially Evelyn. I was greeted kindly immediately upon entry.
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October 2023 by H Lanjewar
THE BEST Cavender's store I have ever been to (Comparing to New Mexico & Texas). The staff is extremely friendly and helpful. Store Manager Katy is doing a great job making the store feel like a family, both, for her staff and the customers. The best part is, this is the closest Cavender's store from where I live. Hope they maintain this amazing level of customer service and niceness. Love you guys! <3
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October 2023 by Scott Holte
If you're going to shop a Western store you might as well hit the top one and clearly it's Cavenders which has a great selection and more.Customer service there is excellent they understand their product and make great recommendations.I travel 40 plus weeks a year and personally have visited many many of their stores and always consistent.
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October 2023 by Rosa Luviano
Everyone is super nice, Deyci was so helpful she helped me find a good shirt for my son that will actually fit him.
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August 2023 by Michael Smith
Went to Cavenders Boot City in Rosenberg,Texas looking for the Timberland Irvine Wedge . They did not have it but they did have a great selection of boots and a couple of very hospitable and very courteous salesperson. And I really wish I'd have remembered their names . One was a young lady who shared with me she'd been on her feet all day, she stayed trying to assist me with their great selection for the better part of 25 minutes, and I do thank her . I just wanted to browse the store because I was in awe of the amount of boots . And after about 10 minutes, a young man said he was 19, came over to assist me . He said he was working til he finishes trade school in a week or two as an electrician. Listen I first want to thank those youngsters parents for the model they blessed their children with ! Their demeanor was way beyond hospitality, their personalities and character came from great parents and grandparents ! Cavender's Boot City, you'll sell a lot of merchandise if you keep hiring sales people like that !
