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July 2024 by Jiji Jaganathan
I visited the standalone Bath & Body Works store near my house last night to take advantage of the wallflowers sale at $3.95 each. With two coupons in my online B&BW app wallet—one for a free body item worth up to $16.95 and another for 20% off my purchase—I anticipated a smooth shopping experience.
However, when I reached the checkout, Leslie, who introduced herself as the manager, scanned my coupon for the free item but informed me that I couldn’t use the 20% off coupon as well. This surprised me because I had used both coupons together at the same store just a month ago without any issues. Leslie pointed to the fine print on the coupon, which read, “May only be combined in-store with the Free Body Care Item (Up to $16.95 Value), MyB&BW Loyalty Rewards, and Birthday Gift offers.” This suggested to me that I should be able to use the coupon.
Despite my polite requests for her to try scanning the coupon to see if it would work, Leslie refused and continued to refer to the fine print without providing any additional clarification. Her reluctance to even attempt to scan the coupon was frustrating.
This isn’t my first negative experience at this location. On a previous visit, a staff member refused to give me a larger bag, resulting in my bag tearing open as I left the store. The lack of customer service at this location is disappointing.
I hope this feedback helps improve the customer experience at this store. I’ll be attaching the fine print from both coupons for reference.
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July 2024 by Squeaky
Smells wonderful???????
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July 2024 by Robert Meharg
One of my wife's favorite stores - she always gets our air fresheners here - they are costly, but they work great! There's always coupons in the mail - keep an eye out and give them a shot!
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June 2024 by Christina Ando
All the employees are very friendly and helpful. I’ve always had a good experience when I shop here!
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May 2024 by Alyzeh Ahmed
Great variety of candles and scents! Mother’s Day sale was a good time to buy!
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May 2024 by Alma Quezada
I was served by a super friendly lady, more people like that please.
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January 2024 by John Bush
Their products are a little on the pricey side, but worth every penny.
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December 2023 by Jaffer Tariq
Very organized store, staff is very cooperative, courteous and friendly.
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November 2023 by Stan F
I was astonished when I walked in and no one greeted me or offered any assistance. One guy in front on cell phone and every employee was too busy messing with stuff. For the prices now they should have better customer service.
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November 2023 by Shelly Jones
I absolutely love Bath & Body Works it's so peaceful and smooth feeling or at least it does for me anyway Can't go wrong with some many to choose from and the rewards are the Best all year around My candles are the best one is Under The Christmas Tree it smells like a Christmas tree when it's burning so smooth love them always shop online or in the stores!
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November 2023 by Melinda Lantelme
I love this store. There were so many helpful employees and I love the holiday scents
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October 2023 by Alejandro Flores
good atmosphere and good service
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October 2023 by Derek Rauh
Abrasive and rude manager when checking out, wearing black shirt. Won't be returning. Acted like I was causing a problem when I was simply asking a question. Customer service skills lacking big time. Do better.
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September 2023 by Fatimah Alhifi
I love bottom body works there and Voice is very nice
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September 2023 by Salwa Hussain
Great selection of body care items. Great customer service.
