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May 2023 by Diane G.
My daughter took her 2014 Kia Sedona on February 22, 2023, to the Auto Center in the Walmart Super Center #3325, 2501 Lakeview Pkwy, Rowlett, TX 75088 for an oil change on February 22, 2023. Prior to the oil change her van worked fine. Oil did not leak from the vehicle. I know this because she came to our house before and after the oil change. Oil didn't leak on the driveway, on the street, or anywhere else. A few weeks after the Walmart oil change the van began to make noise when accelerating and in March, 2023, the engine began to make very loud knocking noises. My daughter called her mobile mechanic and on April 3, 2023, the mobile mechanic examined the van and determined that there was NO OIL in the van and said the oil receptacle was "bone dry." She took the van to Parkway Car Care shortly after for analysis. Parkway Car Care determined that the engine was ruined as a result of having NO OIL in the engine. My daughter was told that the correction was to have the engine rebuilt or replaced at a cost of over $10,000. In other words, the van was totaled. Both mechanics provided reports after their examination and found there was no oil in the van. The mobile mechanic indicated there were "no signs of an oil leak." Walmart could not have properly refilled the oil receptacle after draining oil from the van and the engine was ruined as a result.What's fun is that my husband took our car to the auto center in the Rockwall Walmart a few years back for an oil change and the oil light came on AS HE WAS DRIVING HOME! He stopped the car at the house (very close thank God) and checked the oil. There was no oil in the vehicle so he put in some and took it back to Walmart. Told the guys there they didn't put any oil in after the oil change. Apparently they weren't surprised and said "sorry" and put in the oil. Anyway, my daughter contacted the manager of the Auto Center and explained the situation. He told her to have her lawyer contact his lawyer. So my daughter contacted Walmart's customer service department and was transferred to file a claim, and a claim was opened. After the claim was opened no one from Walmart would take or return her calls and messages.As a result my daughter notified Walmart of the damage by sending a letter to Walmart's counsel. Guess what? No response. Unfortunately, Walmart has failed to step up to the plate and my daughter has had no vehicle since March. She's lost her job as a contractor and she's had to rely on others to take and pick up her kids from school. I guess next step is a lawsuit. It seems like Walmart doesn't care about its customers. Only its customers money.
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February 2023 by Kyle R.
Just tried calling 3 different departments in order to get ahold of the service department (who didn't pick up) and non of the other departments picked up either. Ridiculous
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February 2023 by Gayle R.
Automotive dept. been here 1.5 hours. My car was next for an oil change. All I see is employees walking around doing nothing. Certainly not working on any vehicles. Never again. I was here yesterday at 4pm. And could not change oil because only 1 person working. Poor, poor management
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January 2023 by C L.
The worst, waiting over an hour went in. Ask for the groceries. They said they would bring them out. Still waiting after an hour. Seems hopeless. Wish I could cancel. Target is better. Walgreens has better. Tom thumb is better. They are responsible. This is unethical and pointless very bad service would never do this again wasted hours of our lives. Why why offer the service if you're not going to staff for it
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January 2023 by Danny G.
This is the slowest pickup location I have ever been too. Unfortunately this Walmart is close to my home but you can definitely get your things faster than waiting here. I have used this pickup more than 10 times and each time the wait is 30min. Go at your risk!
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December 2022 by Eduardo G.
Refused to price match or price adjust when I went to customer service. Now that I refunded the item in person and ordered online for pickup my item was "delayed", when I had it in my hand hours ago.
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April 2022 by Shelia R.
I usually order online and pick up my groceries from this location. I appreciate the variety of their items and most of the time, their in stock. I also appreciate the dates and times to pick up that are offered. If they are out of stock on a certain brand name, they will offer you a different one. For me, it's an up-grade. Normally, when I drive there for pick up, I only wait 3-5 minutes before the person is placing them in my car. The staff is pleasant also. The items are usually correct and fresh. For me, it's better than walking in the store and standing in line or scanning the items in self-checkout.
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March 2022 by Sheri S.
Well it's SPRING at Walmart! They can evidently pay someone to sit at the back gate to watch the parking lot for theft, but cant open the cash register in lawn and garden to check anyone out. This is my second year to deal with this! Come on Walmart, you have the best looking plants in town, but no one to help you cash out unless you trek to the front of the store. Its hard enough to park at the garden center as is, and once parked, finished with my plant selections, it burns my biscuits not to leave at the same exit i entered. I'd rather shop elsewhere.
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August 2021 by Tony C.
We moved to Rockwall in 2019, and have done my weekly shopping for everything except higher quality meat/produce at this store. They have the best prices and have everything that we need. I don't mind the WalMart "stigma." HOWEVER, now it is very hard to check out. Even in the morning on weekdays, there is a long wait to check out because there are reduced cashiers (and I mean either 1 or 0 cashiers) because they want you to go through the self checkout lines. I'm cool with that if I'm there for a quick pickup of batteries or tennis balls, but I'm coming out with $250+ of stuff every week, and a lot of times I'm adding on bags of dirt and have alcohol. I've adapted now...and just get most everything I need at Costco, Amazon and Tom Thumb...only going to Walmart for the quick needs that those places do not have. Until they get their cashiers some more help, I'm doing my shopping this way.
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March 2021 by Ayana M.
The mobile center is horrible- I got here at 8am( opening hours) they had two vacant cars in front of me and took 1 hour on each car. I have currently been here for about 2 and a half hours. He finished the car 15 min ago and still has not approached to service my car. They work with no sense of urgency. If you want to have fast service or even decent service i highly recommend you go elsewhere. Walmart please hire men who WANT to work here. Because this is ridiculous.
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October 2020 by Joe S.
Bottom line: this place is God awful! I wish I could write more, but there's nothing else to say. It's Walmart pharmacy and you know the rest! Is this review to short?
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March 2020 by Sesily R.
I just wanted to come brag on Walmart pharmacy. I know in times like these people can be very hard to deal with and I ran out of a med that I can't stop abruptly. My other pharmacy was giving me issues so I went here because retail prices was cheaper then what I was told I would have to pay there. Shay, Pharm tech, went above and beyond. She was so helpful and refused to let me settle. She called got my insurance info from my current pharmacy, who was giving me issues, got my prescription approved and filled in 15 minutes. Which the other pharmacy kept telling me they couldn't help. I am so thankful that she went above and beyond especially in times like these. She saved me over half of what I was going to pay at Walmart, which I was willing to pay compared to the other pharmacy price I was given. That alone was a blessing, but Shay needs to know she is the blessing! We need more People like Shay in the world! Thank you for making it stress free!! Give her a raise and kudos!!! Shay if you're reading this I can not thank you enough!
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June 2019 by Green A.
Today I fired my Pharmacist. 1st she is always very rude to the other employees. 2nd I don't like how she talks to me at that special window. 3rd today was her last straw lol. She has the nerve to yell out at me over all the employees and other customers. Yes I fired my pharmacist today. I have zero patience for rude people that i pay. These foreign people coming to America to go to school and then decide to stay in America to become pharmacists should also be required learn our culture first.
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December 2018 by Sonja Pennington
Fast service
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July 2017 by mikaela bookman
Ive been going to this walmart since 7th grade. its fine. its an average walmart.