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May 2024 by Jimmie Steers
Just look to your right when getting close and you will see the property just off the main side road.Rooms: We had a one bedroom unit, very nice.
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May 2024 by Misty Ruff
This was the best place we have ever stayed will definitely be back !!! Perfect home away from home.
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May 2024 by Rani Cooper
Rooms were not as advertised..sofa bed is actually just a sofa or uncomfortable futon. What would keep me away next time is no insulation between rooms . Just the talking and TV next door makes resting impossible and I travel with a noise machine. I travel often for sports and never had such a loud disruptive sleep from normal guests next door.
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May 2024 by Maddy Wattson
Had seen the reviews and thought I would be welcomed to a very clean room. When walking into the hotel I saw front desk staff coming from the back pool doors after all of them smoking making the lobby stink of cigarets the manager had a very disgusting attitude.- Room Toilet looked like it wasn’t cleaned properly.- Fridge was dirty and horrible and the bottom of it was rusty.- Bed sheets were filled with dust when we asked (the house keeper Manager with the clipboard) if we could have them changed he replied "well the cleaner has finished whose going to do it?"- Room was dust central, dust had settled everywhere and even after us wiping it off with some baby wipes it would re settle. Under the bed was filthy with dirt and dust looked like it had been forgotten about by the cleaner.- Pillows were in horrible condition.- cooking utensils were all rusty and not washed properly
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May 2024 by Tisha Wilson
I have stayed here in the past, however, this recent visit was a terrible experience. Please ensure that your bed comforters and mattress are in good condition. The bed I was sleeping on was horrible and I informed the housekeeper manager and was completely ignored (Fito). They informed me that I would receive full service within two days. In addition, I was informed that a few rooms next to me were infested with roaches, and the door to that room was open. DISGUSTING! Also the walls are very Anti privacy everything can be heard at night .
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April 2024 by Shannon Swoger
My house flooded and I spent 8 days here! This is the cleanest hotel that I have stayed at in years! In fact... it is immaculate inside and out! The employees treated us as if we were family! They were all super sweet!Everything was absolutely perfect!I could actually see myself staying here long term!The rooms are very comfy! They have everything you could possibly need in the rooms! Full sized fridge with a freezer! Toaster, stove, can opener, dishes, dishwasher, garbage disposal! Very nice bathroom with rainfall shower head!Outdoors they have 2 very nice barbecue grills (you can cook your own food) and 2 gorgeous fire pits and a swimming pool! I will always stay at TownePlace Suites by Marriott in Rockwall when I am anywhere near here!They made one of the most miserable times of my life enjoyable and relaxing! I am forever grateful to every single person that works there!!!Rooms: Rooms have everything in them you could want/needNearby activities: Lake Ray Hubbard is a couple blocks away!Safety: Safest town I have ever lived in!Walkability: You could walk to Walmart or a couple of restaurants. You really need a car or ride share!Noteworthy details: I have horrible debilitating OCD about cleanliness! This place made me very, very comfortable!
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April 2024 by Maria Lloyd
I stayed for a week and found it to be an excellent property with an amazing staff. Troy checked us in and has a friendly personality that makes you feel right at home. In fact, the entire staff—from the front desk to maintenance—is exceptional. It’s hard to believe this is a 2 star property because everyone I encountered offered 5 star service and attention to detail. The room was immaculate. The location is perfect (right off of the interstate and less than 10 minutes from the harbor). I’d return to this location without hesitation. I highly recommend this property.
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March 2024 by Addison Arthur
Hotel is very nice kinda hard to get in to but employees are nice.Rooms: Beds are nice and clean and bathrooms are nice
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March 2024 by Amy Colonna-Robinson
Came to town for a work trip. I stay at hotels all over the country and this one was perfect! I wish they were all this comfortable, friendly and well appointed. I had a king room with a kitchen and a huge balcony. Every detail, from the towel rack in the bathroom to the lights in the closet was perfectly thought out. The hotel felt open and welcoming with it's patios and public areas for hanging out and not being trapped in a room. I had arrived early and was able to enjoy the veranda with wifi and sofas to enjoy the beautiful view. I can't say enough nice things about this property except I wish all hotels were all this amazing. I honestly didn't want to leave.
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March 2024 by Rachael Harvey
Had a lovely stay! Loved this hotel and location!
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March 2024 by Katie Curran
Very happy with our stay here! The staff was extremely courteous and the rooms were exceptionally clean! The hotel had grills and a fire pit outside. Great location!
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March 2024 by Thomas Young
Very clean, love the fire pit and outside area. Awesome staff 24/7. Very friendly and nice. Treat others with respect and kindness!!! Management is amazing always willing to help and smilling. Rooms Very fresh and clean.
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March 2024 by Lamar Jr.
Stayed at 4th floor few nights ago and was woken up by a very noisy housekeeper asking me when I will be checking out. The Housekeeper and her manager had a very loud conversion outside my room door making it very hard for me to sleep.
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March 2024 by simona simona
During my recent stay here, I was pleased with the room I checked into. I gave it very low stars due to the rude ambiance when I checked in and the fact that I was not prioritized. The guys at the front desk said, "Give us a few minutes" since they were going to have a smoke break. The whole staff in the lobby went outside including the GM and AGM. As I was sleeping, the housekeepers kept knocking on my door at 10A.M., asking when I would be departing. Aside from that, I kept hearing the housekeeper and the housekeeper manager having a conversation across the hallway. The Housekeeper manager was also extremely rude (Fito) not wanting me to give me any services for that day, I said that's fine and had asked for new towels he said he would be back later and give me some but he never did. Later that day I saw him in the lobby by the Laundry room and had asked for towels and he said No until I get Service.
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March 2024 by Ashley Moses
I came to Rockwall for a wedding and our group stayed at this TownePlace Suites. We were offered a great rate for a suite with a kitchen. We were working with Lisa Crawford who was a delight! She was incredibly knowledgeable about the area and helpful with any questions we had. Check in was smooth and the staff seemed prepared and aware of our group and treated us as if we were VIPs. We even received a cute personalized welcome bag with a dog blanket and treats for our pup! Lisa also gave us a few dining recommendations to hold us over since we would be there for a few days and included a few discount cards for Texas Roadhouse which was within walking distance of the hotel.The hotel was very clean and it looks as if it just opened! The housekeeping staff is clearly attentive to each room that they clean because our whole group was impressed. They offer a great variety at breakfast and the breakfast attendant, Anna, was such a sweetheart and very attentive to everyone. All around 10/10. I come to this area pretty often and have found my go-to location to use in the future.
