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January 2024 by Justin Carter
Super friendly and helpful staff, especially the receptionist, Rachel!
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January 2024 by Gary Fate
Shelley worked with me on a claim and was able to push it through. Genie has always been there to follow up for me. I have enjoyed working with them for over 5 years.
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January 2024 by Charolette Bookman
Genie has always taken great care of our insurance needs!Would give them a 10 star review if I could!
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January 2024 by Nik Boy
AVOID State Farm!! They do not care about their customers. Avoid Shelley Dietrich she will not fight for you. My car was stolen on 10/28/2023. I didn't get my car back until 1/13/2024 because the whole process from beginning to end was messed up. State Farm agent nor claims department were not communicating correctly, they did not want to pay for all the damages. Shelley was no help at all. You would think, all the money you put into your coverage and never had any problems, they would choose to take care of those people. NO SHE DID NOT!! AVOID HER AND STATE FARM AT ALL COST! They have no pride in the business anymore. Long story short!
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July 2023 by Amber Ewick
My favorite State Farm Agent ever! Office Staff is helpful and attentive. My policy was messed up by another agent and Shelley took the time to look it over and suggest the changes that were needed. I had a billing question recently and Genie was a great! Very Happy Customer.
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July 2023 by Ashley Gonzalez
Shelley & her team have been amazing! Genie is the best! She is always prompt to respond to our questions & super helpful. Thank y’all so much for taking care of us!
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July 2023 by AGL DK
This office has taken a turn for the worst. Can’t get anyone to answer the phones. Sent Shelley an email and they go unanswered until I ask for my policy to be transferred to a new agent and then Genie responds (so I know she saw my other prior email). I get life happens and Shelley needs to be away at times but the staff here is not equipped to run this business in Shelleys absence. Even my new agent couldn’t get them to answer the phones when he needed them to finish the full transfer. I miss Dani. She won my trust but since leaving the rest of the staff has ruined that.
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July 2023 by Spence Hart
My aunt moved into the area and was looking to change Ins. Companies, I suggested State Farm to her. I contacted Genie to get info and quotes and she contacted my Aunt. Everything went smooth and we couldn’t ask for a more professional office to deal with. Thank you.
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July 2023 by Kim Rippy
Best place for your insurance needs EVER! Genie Fretz never fails to deliver the BEST customer service. Takes the time to answer questions and find the best policy. Thank y’all ❤️
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July 2023 by Mars
This office has been nothing hut amazing to me, ever since I joined everything has been butter. They treat me like family an I’ll always be thankful for Shelley and her team!
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July 2023 by sophie adams
Genie is a very personable and puts customer service through the roof. I will always recommend friends and family to her.
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July 2023 by Tanya Leighton
Shelley and her staff are the best at what they do! They provide amazing service and are always so very kind!
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July 2023 by Scott Lorenzo
Genie was a joy to work with, very sweet and informative. Great staff overall!
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July 2023 by Spence Spence
My aunt moved into the area and was looking to change Ins. Companies, I suggested State Farm to her. I contacted Genie to get info and quotes and she contacted my Aunt. Everything went smooth and we couldn’t ask for a more professional office to deal with. Thank you.
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June 2023 by Houston Kemper
Outstanding team of people at this office, especially Genie. I've had both my auto and homeowner's insurance with Shelley ever since she took over R.D's book of business. Recently I purchased an RV and Genie went far and above the call of duty to help me navigate through the process of getting the new policy set up and even helped me understand what information I had to send to the loan office. You've got a customer for life here!
