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December 2023 by Glenn M.
never ever use this place! I got an estimate from them, asked to drop off my car, was told that I cant drop off on Saturdays at all... even though they are open. then was told that the parts might take a long long time to arrive for my car so they may not be able to accept my car for repair, before they even made any attempt to check for any parts. an employee named NATALIE was extremely RUDE and told me she did not wish to accept my car so she spoke to manager and the repair could take weeks or even months. she was mad that I asked to drop off on a saturday, because that is the only day my work schedule would allow. I asked for a supervisor and was told first, that he was out on a family matter, then a few minutes later, she said he was "in a meeting". she could not even keep her lies consistent. I reported them to the BBB and also to the insurance company for extremely unprofessional behavior.
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November 2023 by Real life is funny
Not off to a good start with the new brand, nobody will pick up the phone, EVER AND nobody ever calls about updates, car has been in shop a week now with not a single update.
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October 2023 by Erica O.
Do not take your car here! they had my car for a month and the tail lights were put in crooked the window was not sealed water was leaking in side the car they forgot screws and were missing paint was chipped in numerous places! I took the day off work to get done and they are treating me like it's my problem. I took vehicle to them to repair and they won't cover the rental even though they made the mistake of half butting the repairs....Jared Moss is the manager and very rude!
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September 2023 by Jadon Smith
Natalie is a life saver! The subaru dealership dropped me off here because it has an enterprise, but it's a satellite location that is intended for serving service king. She said I can go to a main branch for rentals, and called someone to pick me up and give me a ride! She is the best!
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August 2023 by Tay Slay
They are very friendly and kept me updated at least once a week if not more. Everyone involved was professional and courteous.
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July 2023 by Linda Hill
It took this place over 30 days to fix my car. No one offered to clean my car after wait time for paint dried. I had to have a cabin air filter change from the smell of paint inside and detail. No Thanks,
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July 2023 by Sandra Espinoza
Worst auto repair job I've seen. Didn't last 1 year and Beware because they do not honor their warranty.Just ask busy body BECCA.We will never use this place again nor recommend. Very bad experience!
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April 2023 by Kelly Porter
I was rear ended on I30 by another driver and ended up having to use my insurance since the other driver was uninsured. I was frustrated and confused by dealing with my insurance and walked into this service king after talking to about 5 other shops in the area. Natalie and the front desk attendant and all the other women at the shop that day were patient and explained everything extremely well. They also happened to be a Geico Rep shop. I immediately called my insurance and had my car towed there to start the process. Natalie kept me informed in the whole process by text and I was never left guessing about what to expect with my vehicle. My car was evaluated and submitted to insurance in about 3 business days which is absolutely crazy fast post Covid and eventually my car was totaled but they even stayed open past hours to allow me to clean out my car.
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January 2023 by Mike Marquis
The staff were in constant communication with the repair status. I never had to wonder what's going on or how much longer it will take. Repairs brought the vehicle back to like new appearance.Services: Air conditioning
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December 2022 by tamarajs1
Service King Collission Rockwall did an amazing job repairing my Tahoe! The driver side was damaged in a an accident. I took my vehicle to Service King and they made it look as good as new!! Repairs were completed ahead of time and the vehicle was returned to me clean on the inside and outside. Thank you Service King! I recommend Service King to others!Services: Body & Trim
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December 2022 by Joe Billingsley
Service King Collision in Rockwall, Texas repaired my H3 Hummer that was damaged by a hit and run driver while it was parked.Service King towed it in and repaired it while keeping me informed by text and by phone calls on the daily progress.It was good to be able to deal with friendly and professional people that knew what they were doing.Thanks to everyone at Service King Collision for a job well done.Services: Body & Trim
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November 2022 by Vipul Patel
It is a very unique location with family oriented service providing location. Ms. Rebeca seems to be a great associate who puts heart and mind to the job as personally as one can.
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October 2022 by Lisa Anglin
I cannot say enough how amazing Service King was for us. They repaired my 2022 vehicle three weeks prior to saying it was ready.We met and all expected the parts for the vehicle could be a 4-6 month wait.I had received an estimate from another shop who said it could be a year.Their customer service, communication via their app which provides daily updates on text or email.The vehicle looks great.Satisfied customer.
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October 2022 by Lisa A
I cannot say enough how amazing Service King was for us. They repaired my 2022 vehicle three weeks prior to saying it was ready.We met and all expected the parts for the vehicle could be a 4-6 month wait.I had received an estimate from another shop who said it could be a year.Their customer service, communication via their app which provides daily updates on text or email.The vehicle looks great.Satisfied customer.
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October 2022 by Debruski Baker
Had to get an estimate on car.Through, friendly, fast, and just an all around great vibe.If you need some body work done, this is the place to go.They work with a lot of insurance companies as well. If in doubt, give them a call. Always happy to help and assist
