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May 2024 by Big Carlos
Kali was great as soon I walked in the door. Good fair prices.
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April 2024 by Nancy Cunningham
My husband and I have been married for 55 years. My wedding and engagement rings didn't fit anymore due to my arthritis. We had obtained a few estimates in Rockwall for having the rings enlarged. It can be a very expensive proposition. But one day we walked into Rockwall Professional Jewelers and met Tom Ton. This man is amazing! He took extra time explaining our options. Then, in less than a week, on sight in Rockwall (no sending them away with risk of something going awry), he enlarged my rings for 1/2 the price and in 1/4 the time we were quoted by anyone else. The fit and comfort of my "new" rings are perfect. We could not be happier.Additionally, I have a valuable bracelet I want to sell. Tom said the store is overstocked at this time and he wasn't able to buy it from me. But he offered to place it on consignment for a very low fee. Also, if I change my mind I can pick the bracelet up at any time, no restrictions and no cost to me. Rockwall Professional Jewelers offers extra special individualized service and customer care.Tom, Callie and Irvin are the three wonderful people at Rockwall Professional Jewelers. By the time we completed our transactions, we felt we had three new friends. They are so delightful. They're honest, professional, friendly, courteous and helpful. They are OUR jewelers. We will never have to go anywhere else for our jewelry needs. In Rockwall, TX we are fortunate to have these fabulous people and Rockwall Professional Jewelers in our community.
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January 2024 by Porscha Showers
I had a broken bracelet that I brought in earlier this week. I needed it for my wedding by the end of the week and the staff was so friendly and also honest regarding it may not be done by the end of the week. I appreciated their honesty and still left the bracelet. I came back around noon today where they stated it wasnt done. I asked if the jeweler cant get it done today, do they mind shipping it to me. They stated they didnt at all. I get a call two hours later stating my bracelet was ready. I was super thankful to the staff for doing it so quickly as they really saved my outfit!
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October 2023 by Duane S. Pemberton
My wife was brokenhearted over loosing the diamond in her engagement ring. While getting some other jewelry repaired, she found a gorgeous new engagement ring that she loved. We were very happy with her new ring and our experience there.
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October 2023 by Bryan Diaz
Changed the battery of one watch and resized another. It took them 15 min. Price was fair and the service was good.
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August 2023 by Michelle Pardun-LeMay
We had a Tissot watch battery changed here. Extremely kind, professional. Even offered to clean other jewelry while here. This is what customer service is about. Being friendly, creating relationships of trust, and getting to know your client.Due to this we will be using them to have a few pieces made.Thank you for taking care of my partner and changing the norm of disservice received in today's business world. Excellent work!!
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June 2023 by Ed Weidmann
I had a ring resized at Professional Jewelers and they did an excellent job. The associates are professional and friendly.
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February 2023 by Michelle Knight
Just stopped by to see if they could size a watchband for me. They did it quickly and only charged about $10. They also fixed a couple of rosaries that had broken. They did that free of charge. Irvin also offered to clean my wedding ring for free, which I really appreciate. Everyone was so nice. The shop is nice and well-kept. Great customer service and experience!
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January 2023 by Malcolm Keith
If I could give zero stars I would. I took a watch to repair the face. Half the brand name of the watch had detached inside the face. When I went to pick it up it was glued into place, but it was crooked and lower than the other half. When I questioned it, the owner stated I would be the only one that noticed…I asked for it to be fixed again. I waited a few days and was called to pick it up. When I arrived it was not ready. I left again. Again I was called and came back and they had not fixed it again. This time I was told that if he worked on it again he would end up damaging it. All because he did a poor job repairing it the first time. Absolute BS… he offered to refund the repair which doesn’t cover the cost of the watch. That kind of attitude from the start and lack of concern about poor craftsmanship is abysmal.Beware going here as they couldn’t care less about how they treat customers or what kind of work they do.
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December 2022 by Jeff Booth
I bought my wife a custom engagement ring online with a Great White Shark on it (sentimental reasons). But the fins were very sharp. We took the engagement ring to this store, and they were awesome!!! They took a mold of my wife's ring, and custom designed two white gold wedding bands to go on both sides of it, to protect the original engagement ring!! I would highly recommend this store to anyone!!
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December 2022 by Michael Wagner
Man let me just tell you this place was phenomenal. I was reluctant about leaving my ring with them but I did. I went to pick it up it's a new ring very satisfied. Tom was super cool and the manager gentleman was super knowledgeable both were funny made the visit great. I will be back
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December 2022 by Jason H.
Very friendly service, jewelry cleaning was amazing -- looked better than new. Also used some of their repair services to fix some prongs and replace a missing stone on a ring -- it is perfect, you can't tell that there was ever an issue!Thank you so much!
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November 2022 by Tyler McDaniel
Give this local jeweler a chance for all of your jewelry needs. I have never experienced this level of customer service or care at ANY jeweler. I have had jeweler repaired, adjusted, and even purchased new. We shopped around before making the purchase and not only was his price the best, the quality was better, AND we were refunded for an accidental overcharge that we didn’t even know about. That shows such true integrity. Give this local small business a chance. You will be glad you did!
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August 2022 by Chris Beardon
Went in for some link adjustments on my watch, I was in and out in less than 5 minutes and enjoyed speaking with the friendly staff. I wasn’t coming in to purchase anything, but I liked how they were not pushy sales people and were allowing me to browse and look around. I will definitely be back for watch/jewelers repair and purchase items from them in the future!
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April 2022 by Corinne A.
Rockwall Professional Jewelers was friendly and like their name professional. I just went in so they could change the battery on my watch and they made me feel right at home.
