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January 2024 by adamari espindola
The lady at the front was so rude I’ve been going there for years her manager needs to talk to her01/22/24 @12:40
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November 2023 by James Rodgers
Finally got the ATM screen briter
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November 2023 by mkimr8 Roberts
Convenient bank with nice employees.
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September 2023 by BRANDY MITCHELL
Angie Draper is awesome! See her foe opening new accounts
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April 2023 by Lonnie G
I've always had a great experience when I come here. However, I've only been to the teller line.
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April 2023 by Charles & Wendy Robinson
I only give it one star so I can leave it a review. All I needed is quarter's and because I do not have an account they can do it, what is this world coming to,SMH!!!!!
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March 2023 by Mary Brown
I have always loved banking at Regions. I especially like the Regions bank in Rockwall because Erica, Angie & Jenny always make my banking experience a good one! They always get me in & out fairly quickly but always take time to help w any questions or concerns i have & they are friendly but professional. Ive been w Regions for 20 plus years & would recommend this bank to all my friends & family.
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July 2022 by Chomney Williams Scott
I hate that I have to drive 30 minutes to get here. But the drive is well worth. I love Erica and the rest of the workers. I needed something done very quickly and Erica made sure it was done with no problem very quick.
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April 2022 by Michael Smith
My experience at this location has been nothing short of superb. I banked with Regions many years ago in Louisiana and I was pleased to see this bank still providing excellent customer service to their customers. Erica has gone above and beyond in helping me setup 3 new accounts. She is very thorough in getting things completed and as quickly as possible. In today's world, it's rare to have someone to speak with in person that genuinely cares about getting you the best product they can offer.
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February 2022 by Lance Robinson
I've always received personal service with a friendly smile.
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January 2022 by Shawna Lawson
This branch has terrible customer service. I called this morning because I was locked out of my online banking. The employee who answered the phone didn’t say her name and was extremely rude. She said the only way to unlock my account was to come physically into a branch. I couldn’t call and I couldn’t go through the drive thru. She sounded annoyed to even be on the phone with me and made it very clear she didn’t want to help me at all. I tried explaining to her that due to my work schedule it is extremely difficult for me to come in. She interrupted me several times and told me that was my only option. I hung up on her and called the Garland location. The Garland location was very polite and gave me a 800 number to call so my account could be unlocked without me having to physically go into a branch. Something the Rockwall location employee refused to do. I am a new customer and this was my only interaction with this branch. If today’s experience happens again I will be rethinking having an account with this bank. There are so many banks out there wanting clients there is no reason to put up with hateful, unhelpful people at this bank.
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January 2022 by Chris Holt
Worse banking experience ever. I received an invitation to open new account and receive $400 once certain conditions met. I met all conditions and no money. Had to call and call and call to finally get it. Next had check deposit out on hold for 10 days. Plus they charge fees. Went to close account and met with rudeness and told it would be $25 to close my account. I will share this every place I can to make sure people know how horrible this bank is.
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January 2022 by Ethan W.
Horrible experience with this bank. So many better option. And worse is they didn't even care how bad they treated me
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December 2021 by Jamie Henry
Ask for a print out of banking history for 2 years sent via email to purchase a home. Stated that you can go online and get it from online banking on the app. I think what I asked completely went over her head. After this purchase, I'll be switching banks. Smh
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September 2021 by Guclu Atinc
I am happy with their service. They have always been friendly and helpful to me.
