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February 2024 by Rozann H.
Was told not to bring my 5 pound yorkie. Back to the grooming area to get cut. Because he's scary and He was biting at the blowdryer. He was scared and I was told not to bring Him back if I could give 0 stars I would.
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February 2024 by Jeri Horton
Laney was great with my dogs!!
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February 2024 by Annie Johnson
Everything i needed for my dog and bearded dragon. Love this particular store. Always well stocked and great staff.
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February 2024 by Cris Castro
Always courteous and professional. Gets job done regardless of how busy they get.
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January 2024 by Danna Chapman
Dogs loved their day at the spa.
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December 2023 by KathleenDolphin
The staff is kind and I've always had a good experience there.
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December 2023 by Carter Folkestad
Disappointing with the dog training. They would cancel classes at their convenience but if their “extra” sessions to make up werent an option they wouldn’t refund. Bad business model in My opinion. Won’t be doing that again
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December 2023 by angela warren
This is a wonderful store. I've shopped here for pet needs for many years. I especially like the "treat buffet" - I mean, how cute is this!
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December 2023 by Jenni Marshall
Signed up for a training class and drove an hour to be here only to find out the trainer called in sick and didn’t notify me. I’d be cautious doing training here
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November 2023 by Deaunica Baker
Great customer service. Very knowledgeable and friendly staff. Fantastic with my fur-babies.
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November 2023 by Ann G.
Please do not go to grooming salon at Petsmart in Rowlett. I had been going there for about 15 years for my dogs groom. I was suppose to go in today. You cannot trust they will keep your appt. i Had one appt today and then then rescheduled to another time. Drove all the way to Rowlett from Josephone and they couldn't honor appt. This salon is most unorganized and I will not be back. This is what they call customer loyalty. I am done with them. I will not be back!!! They do not even deserve one star but I had to in order to post review
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September 2023 by Stacey Burns
It’s been a while since I have been in this store!I have always been a petco person.My husband went here and I was pleasantly surprised on the new remodel and all the great pet supplies and items that they had compared to petco!There was a lot of fish supplies including really nice tanks!There was alot of great pet supplies!!Will definitely be back! Great job pet smart!
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September 2023 by Carmen Woitas
Easy stop that is consistent with the PetSmart brand. We use this store for live crickets, animal food, bones, and misc toys/beds for them.
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August 2023 by Domonie Mattson
Our first visit was fantastic, I have a rescue dog with a lot of fear issues, and they helped her through all of her nervousness and shaking. Our second visit I mentioned I was trying to get a pool sample if they could save any for me so that she can get, a final fecal done at the vet. And they told me she couldn’t come until she had a clean vehicle. But when she came the first time she was under treatment and this time she’s clean we are just doing a double check and they won’t take her. Doesn’t make sense apparently they do not consistently follow their policies or communicate set policies when setting an appointment. Thank you for wasting my time and an hour. Drive to get to you.
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August 2023 by Zander K.
They refused us service because we had a 10 gallon tank that we were gonna buy. They said "it had to be set up before they could sell us a fish" acting as if we're criminals or we kill animals. It was suppose to be a birthday gift for my son because of it they disappointed my son. These people act like they're the fish police. We've had beta fish gold fish with small tanks and they survived more than 5+ years do not ever come to this petsmart save your money not worth the headache and the discrimination. The embarrassment they caused us was beyond unforgetful. Never in my life have I been told I needed to set up a tank before buying a fish. Iv done it the same day and all my fish lived more than 5 years. So DO NOT GO TO THIS PETSMART THEYRE RUDE AND ME AND MY WIFE FELT HARASSED. God there's something wrong with people here in texas like what the actual bell.