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June 2024 by Anthony Busby
Only ones with their very helpful the people are very nice
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May 2024 by steve swinford
I went by today and spoke to Frank. So nice so professional and so knowledgeable. He helped me find a break light bulb for my Mazda CX-5. Then he even installed it for me. He went way above and beyond the call of duty today. One of the nicest guys I have ever met. True professional. I will be a lifetime customer for sure. No one better than Frank for sure. 5 Star rating for Frank and store. Awesome experience!
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May 2024 by jaden moore
The best way to describe this place is slow moving and confused. The workers have to be high on some thing I can’t think of another reason basic human function of a computer would be so difficult. If you would like to shop here Make plans to apply because you will be doing their job for them. These people look like hollow shells of humans know, knowledge, or sense of urgency, just sitting wasting away
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May 2024 by heath Ashworth
Great inventory
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April 2024 by Kaaren Perry
The new manager, Frank, goes above and beyond to help customers...he was so knowledgeable...thank you...
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April 2024 by Austin King
Awesome service
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April 2024 by Juan Rivera
Great service from Alberto!
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March 2024 by Young Powe
Finally got good management!! Frank is the best I promise!! Excellent customer service wonte leave you hanging!!!??
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March 2024 by Joseph Washington
Mr Alan is super cool good service knowledgeable. My guy Muhammad or something like that because he wouldn't let me see or get his name rushed me and the customer out of line as if we were irritating him. Very horrible experience with him until Alan decided to help. Oh yea we left empty handed..was told parts were in stock and they were not. INVENTORY!
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February 2024 by Marda Monk
Great customer service. Frank was great and very helpful!!
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February 2024 by Rhonda Hampton
My car wouldn't start so I walked over to O'Reilly's (Ridge Rd Rckwall Texas) and explained my situation to Mamdouh.From the start he went the extra mile... walking with me back to my car. He tested the battery and alternator. A friendly driver offered to help jump my car and back Mamdouh and I went to the store.He helped me choose the best battery for my buck and then actually replaced it for me!I highly recommend Mamdouh and O'Reilly's. Really, just the best! Thank you for sharing your goodness!
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February 2024 by M B
Worst customer service ever. Ordered a set of shocks supposed to be in next day at 330. Called. Asked my number to look up. Said it was t there. I asked when and if yhe could track. He just said maybe an hour. Check back. Called back in an hour. Same guy answered. Just said no deliveries yet. I asked if he could check on delivery. Just said call back later. Terrible customer service
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February 2024 by Stacey Hoppop
When my check engine light came on about 3 weeks after replacing the catalytic converter, I of course had a "freak out" moment. I stopped by this O'Reilly location to have it read, and thank goodness it turned out to be minor leak with the gas cap!! The gentleman that helped me, Alan, was super nice and greeted me immediately after walking in. Not only did they have the replacement cap in stock, but Alan changed it out for me in the parking lot, and he turned the check engine light off so I'll know I have another problem if it comes back on!! I would like to give the O'Reillys in Rockwall, and especially Alan, a BIG shout out for helping this gal out with her car frustrations!!!
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February 2024 by Bob Long
Terrible customer service. I walked into the store to grab some windshield wiper blades for my car like I've done many times before but instead of buying them i walked out of the store after being berated by a employee to have me give him info about my car (model,year,plate number) like I didn’t know what size i needed. after I proceeded to the aisle to grab my blades i was yelled at from across the store to come back to the front so he could prove a point. I will never be back to this store that treats its paying customers with the tonality and disrespect i experienced.
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January 2024 by Stephen Krupinski
Services was very good but slow.
