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February 2024 by Monica Fuller Hawkins
Came in for an alignment because I had prepaid for it. Unfortunately, I found out that I would need more than an alignment. The tech that reviewed my car stated that my rear control arm apparently was bent and would need replacing.I requested for the tech to show me. He did. He didn't try to convince me to do anything that I wasn't comfortable doing. He actually was concerned about making sure that I spent repairs on what was needed. I appreciated the honesty. It is clear to me that all NTB locations are not created equal. When I lived in Denton that location made dangerous errors to my newly purchased tires. It's good to know not all are the same and sad at the same time. Thank Rockwall location for restoring my confidence.
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February 2024 by Stephanie Altamirano
Just wanted to share the GREAT, professional and courteous service I received this morning by Giovanni and his tire crew. NTB is the place I use whenever I need assistance with my tires. However, this morning's service definitely displayed a true action of customer service. May Giovanni and his team know, that those minor details to attention go along way. So anyone looking for tires and other services, offered by NTB, this location goes highly recommended.
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February 2024 by Blake Egan
Took my truck here on a Sunday for a simple flat repair. I had already located and plugged the hole to get me there. The young male behind the counter shopped for shoes on his phone the first 30-45 seconds of our conversation. He then disappeared to the shop without saying a word. Upon his return, he advised me it would be 2 hours. I said cool I got all day and they were the only tire shop open. He then advised it would be two hours before they could even look at it, leading me to believe they didn’t want to work or take my money. I said cool, it can sit here all day and we went to eat. 3 hours later, I returned only to find my truck sitting untouched in the same spot. 12pm till 3pmNobody greeted me at the counter so I began searching for my key in the office and behind the counter. I had to step into the shop to find the same person to help me. He brought me my key and didn’t say a word. I told him I guess nobody wants to work today, he disappeared into the shop. Never again. Discount tire sucks but at least they take care of you.
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February 2024 by Pablo Huiza
Excellent attention and services Highly recommended
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February 2024 by Milagros Sierra
Excellent attention. Very pleased to visit the store
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February 2024 by Rodrigo Jaramillo
Great service!
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February 2024 by Oscar Perez
Went to the store in Rockwall for an oil change, great atmosphere, the front desk people were really helpful , recommend NTB for all services.
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February 2024 by Kenneth Pinkney
Good Customer service,they replaced my battery, still under warranty.I only paid $21.00 for labor
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February 2024 by Veronique Sanders
They were polite, helpful and were able to take care of everything the same day!
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February 2024 by s s
The guys at NTB really helped us out today. As part of our annual Texas inspection, they noticed we didn't have a front license plate 'cuz that's the way the car was when we bought it. So they drilled holes and attached it for us... NO CHARGE! Thanks NTB Rockwall!! Love you guys.
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February 2024 by Jd Hawkins
I went there very early in the morning to get assistance with my license plate. I recently had purchased a new motorbike and a young lady at the front desk. Let me know that she could assist me with installing my license plate. She escorted me to the back and told me to bring my vehicle around back, as they begin to assess the situation, they noticed that the bracket was too big for the license plate so she went to go get a professional opinion on what to do. She came back with a Gentleman by the name of Giovanni and he was great help he said for the time being to be safe to use zip ties till I get a proper bracket installed as I was on my way to get zip ties. He told me to hold on for a second ran back in the shop. and grab some zip ties. I was very thankful for all of their hospitality, and they asked for no pay in return. Thank you guys so much for your great customer service.
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February 2024 by Sofia Jimenez
amazing service!!!
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February 2024 by Abagail Sanders
as a woman i exclusively come here to ntb in rockwall, rosa is extremely knowledgeable and very helpful. definitely recommend this spot to all my friends
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February 2024 by kane patterson
10 out of 10 experience!!! Took my oversized trailer in because alot of places in Rockwall would not help me. The lady in front was really nice and helped me right away.
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February 2024 by Anthony Rodriguez
Me and my friend went to this ntb in Rockwall and my friend drives a long truck with a Tommy gate on the back. The incompetent worker there backed the truck in to the building and bent the lift gate. They tried to give us the run around and tell us there wasn't any visible damage even though the bricks on the side of the building was destroyed. don't go here the employees can't drive don't risk your vehicle
