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May 2024 by Terry Hartsell
No dealer adds!
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April 2024 by David Gardonio
Service Department was excellent! Got me in and got me out quickly!!
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January 2024 by Courtney Brewer
Just had a great experience at Lakeside service department. Everyone was so friendly and they were on time. I didn't buy my chevy here but I can highly recommend them for service. Thanks!
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December 2023 by Jamie L R.
If I could put 0 stars I would. We have been using Lakeside for quiet some time. I have no idea what happened to this place but wow. Take your vehicle elsewhere for service! Buy your vehicle elsewhere!!! If you like lies, BS, and voice-mail this place is for you!!!! They don't return calls, lie to you about when it will be diagnosed and finished because they don't want to rush their mechanics. While your car is sitting in the parking lot 5+ days plus to be diagnosed. They are going to make sure it takes just as long if not longer to fix it. (Even when parts are in stock). Do waste your time or money here.
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November 2023 by Sky S.
Lakeside is costing me Thousands $$$$!!! A few months ago Chuck Hawkins the service writer had Lakeside perform the GM Certified 90k service on my Equinox. They did not perform the service accordingly. After less than 10k miles since my service I'm now having serious issues with my Equinox. I have an extended warranty just incase something like this would happen. But since Lakeside service didn't do the 90k service correctly my warranty is now void!!! So I'm now stuck with a $3,200 shop bill out of pocket plus a voided warranty due to Chuck Hawkins and Lakeside service department team. I spoke with the Service Manger/Wendell Bolden and he basically said "opps we did miss that". He and the GM/Chris Thompson are unwilling to help us at all. Even after they admitted they missed the items on my 90K service voiding my warranty. The lack of accountability from the GM, Service Manger and The Service Writer is ridiculous and I highly triple check the work they perform on your next service.
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September 2023 by Maribel Valencia Hernandez
Good people
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September 2023 by Brian Roth
Chuck is service Rocks
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September 2023 by Justin K.
I bought a car here a few months ago, already has a bad transmission and overheating issues. When I purchased the vehicle, Jason Lenamond said they would "not leave us hanging" if the car had any issues. Clearly, he lied as they have refused to help in any way. Don't trust this dealership; one day I'll find an honest salesman, but it won't be here.
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September 2023 by Kevin Brode
Excellent service, and worked hard to get us in and out on the same day. Bravo!
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July 2023 by P. H.
i purchased a used vehicle from Lakeside Chevrolet in March of 2022. The vehicle was exactly what I wanted or I would have walked at numerous points during the negotiation and purchase process.From the Sales Person's personality to the detailing of the vehicle, the rolled into the price ForeverWarranty Program (The price was rolled into the sale price with no demostrated way to opt out.) the purchase was not a pleasant eperience.There are plenty of other Chevy Dealerships to choose from. I got the vehicle that I wanted. Wish I could have found it elsewhere in NE Indiana.
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June 2023 by Rene M.
Hello. May 24 2023 my elderly mother and stroke disabled sister go in to have their car checked. They walk out with a new loan and much smaller car. The "trade in" was under warranty!!!! So the dealership took advantage of a senior and disabled adult knowing their car could have been repaired for FREE by the manufacturer. Yet they decided it was best for them to get a NEW loan and much smaller car. Please only shop here if your knowledable about your options otherwise stay away.
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May 2023 by David Spiegel
Just beginning our looking process, so we did not purchase. However, it was a very friendly, no pressure experience. No tricks or or gimmicks. Jason was wonderful and very helpful. When the time comes to purchase we plan on looking him up.
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May 2023 by Donnie P.
Just as a public service announcement anyone that has a complaint about this dealership, their service or the way that you have been treated, can contact the following person at the General Motors Awareline:Phone: (800) 244-3460 (english only) (844) 535-4749 (french and english)Web Form: awareline.com (secure.ethicspoint.com/d…) Email: If you wish to remain anonymous, please use the phone or web options at gmawareline@navexglobal.… Contact information for North Texas at the General Motors Awareline was:Katrina Lewis, MPA-HRM, SHRM-SCPEmployee Relations InvestigatorGeneral Motors Companyemail:
[email protected]: (817) 851-8145Additionally if feel that you are a victim of any false or deceptive advertising, dehorsing or any number of other ethical violations you can also file a complaint with the Texas Department of Motor Vehicles, which oversees Dealer ethics, an online website to file a complaint is at: txdmv.gov/complaints Additionally, if you have been contacted by an attorney about any defamation claims against you, contact me and we can discuss this as a possible vexatious litigation, which is legal action brought solely to harass or subdue an adversary. Typically it starts as a frivolous lawsuit. Remember the Truth is always an affirmative defense.
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May 2023 by Warren W.
Brought my truck here for a transmission fluid flush, I waited for it in the lobby. I was actually blown away by how fast they got it done, Service Advisor was very nice and good at his job. I was happy with everything and i was very satisfied with the price of the service i got done. My only complaint was that when i got my truck back and i got in it, it smelled absolutely disgusting like the tech that moved it in/out of the shop had some gnarly B.O. and my steering wheel had a greasy/dirty feeling like he did not wash his hands or remove his dirty gloves. It's disappointing because I am a technician that works for a dealership servicing Semi Trucks, and the rule is always to get someone clean to move a vehicle if you are too dirty/gross to do it.
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May 2023 by Donnie G.
I purchased a 2020 Silverado Custom. It had one set of keys but the salesman said he would get the second key from the previous owner. It has been two weeks and no one from the dealership will return calls with any info. I have requested ETA of key and whether or not the dealership will make me a key and fob. Some person emailed me to say salesman and finance would get a hold of me. nothing yet.
