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June 2024 by Juan Banda
Closed 7pm on Saturday.
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June 2024 by Ryan Bateman
Are y'all ever open at the Rockwall TX location or do y'all just open whenever you want to ??? Ridiculous
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June 2024 by Symphony Allen
I stopped in a couple days ago and Katelyn helped me with all my questions! Great worker and great place!
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May 2024 by Betty McCallum
I needed some help transferring data to a new phone that I had purchased, and I was clueless how to do it... I went to the Rockwall cricket store, and the young lady Katelyn was so nice and helpful! That had to have been the BEST experience I've ever had in a phone store. Very clean and professional environment.
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April 2024 by D’nicio M
Staff was really friendly and polite. Yolanda greeted me as soon as I entered the door and was very professional. Helped me with everything I needed and answered any questions I had. Great experience, will definitely be coming back!
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April 2024 by micah mccallum
Katelyn & her crew are always so friendly & professional! When I bought my phone case a while back, Kate was very helpful & kind. The embodiment of great customer service. Definitely will be returning some day!
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February 2024 by I AM T O
The store continued to have internet issues and couldn't look up my account.
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May 2023 by Marlina Madris
You have the nicest head staff ever. Ms Katñtlym.
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April 2023 by Ashley Alman
The customer service this store provided, exceeded my expectations and deserves to be recognized for this. Very friendly, helpful. Knowledgeable and professional. Everything from selecting a phone, to a plan that fit my budget and ...selecting a durable case for my new phone. This will be my go to store for all my Cricket Wireless needs. Thank you!
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January 2023 by Juliana Williams
If I could literally give zero stars I would. My boyfriend went to buy a new screen protector. He asked for a screen protector that would fit his phone thinking it was a 14. I would assume the store associate would have enough common sense given he works in A PHONE STORE to say hey actually your phone is a plus the regular won’t fit. He waited till we paid and was placing it on the phone for him to say “oh this is two small” . He not once said he was sorry or tried to offer a solution. He simply froze up and let us figure out ourselves. He needed to give us the correct size and comp it. Even his associate next to him told him “….and this time check the size ?”. This guy even tried to upsale him after messing up and insisting it’s on us and we’ll have to by other one. Or at least that’s what he pulled out of him. He simply couldn’t even make eye contact. That’s just very wrong on their part as a business.
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January 2023 by Michael Reagan
Muhammad was very nice and helpful
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January 2023 by Juliana W.
If I could literally give zero stars I would. My boyfriend went to buy a new screen protector. He asked for a screen protector that would fit his phone thinking it was a 14. I would assume the store associate would have enough common sense given he works in A PHONE STORE to say hey actually your phone is a plus the regular won't fit. He waited till we paid and was placing it on the phone for him to say "oh this is two small" . He not once said he was sorry or tried to offer a solution. He simply froze up and let us figure out ourselves. He needed to give us the correct size and comp it. Even his associate next to him told him "....and this time check the size ". This guy even tried to upsale him after messing up and insisting it's on us and we'll have to by other one. Or at least that's what he pulled out of him. He simply couldn't even make eye contact. That's just very wrong on their part as a business.
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December 2022 by shelby hood
So my mom is the primary on our account. She went in to remove just the hotspot from her phone. When the employee completely deactivated her phone and the phone was no longer working afterwards. All we wanted was to remove the hotspot. I ended up having to pay $100 dollars to get the phone turned back on and fix a EMPLOYEES mistake. When the mistake was brought to the employees attention he was very rude and disrespectful. I turned the store in and the employee. I will leave the cricket service and go to a different carrier. I believe I shouldn’t have had to pay $100 dollars to fix a EMPLOYEES MISTAKE. He never once apologized nor did he even try to help get the matter resolved his co-worker had to fix the problem for us because he refused to touch the phone ever again. I can guarantee I will be reporting the store and the employee to the better business bureau and I will be talking to the manager of the store.
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July 2022 by Billy Darby
Very Professional.
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July 2022 by Juan Jose Villatoro Rebolledo
Great service and friendliness
