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July 2024 by Henry Malone
As others have said, difficult to get someone on the phone, but they don’t seem to have been given the staff to manage the phone and in-store at the counter. Friendly service, mounted and balanced four new tires in about an hour which I’d gone online and ordered to the store ahead of time ?
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June 2024 by amber hale
Just lost the sale of 4 Michelin tires for a 4x4 Tacoma and will not be renewing my Costco membership as a whole. Just got the perfect tires to fit my need $700 cheeper at Walmart in Rowlett and received great customer service.
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June 2024 by Jeff Cole
Over three hours to install a set of tires with an appointment.
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April 2024 by Sean H.
Horrible delivery men were lazy did act like they wanted too do anything went on to say I have weak stomach then gave me a number of excuses till I requested a refund
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March 2024 by Camren C.
Service was terrible at the food court, had an hour long wait time for a pizza I ordered before even getting to the store. The employees in the back mostly talked to one another and did not fill their orders, creating long lines of angry waiting customers. They would continue to extend the waiting time saying 11 minutes over and over and would stare right at us when the pizzas on the rack were done and sitting there. Not impressed or pleased with my service. Im a busy first responder and I would appreciate it if these lazy food workers would take their job more seriously.
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February 2024 by Valerie L.
Chelsie from Costco at Rockwall treated my family and I in a improper manner. My two sisters and my mom all have three different memberships but my sisters didn't have them on hand only on app which was down at the moment. My mom was going to use her membership on my sisters. Chelsie began to remark us in an abrupt way demanding how we couldn't when we've done many times in the past. If we were to scan in the self checkout with my mom's membership, there wouldn't be a problem. Chelsie does not deserve to work at costco!
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February 2024 by Sammy
I saw that their prices are competitive and decided to purchase but the process is a bit tedious. Order online and then when the tires are ready you can schedule an appointment. I did that only to find out that their appointments are booked out for two weeks. I called Costco customer service to cancel the order. It’s been four days and still no refund. On top of that, I’ve been trying to call this location for several days and no one picks up the phone. It also seems that walk ins may take a while as other reviewers have mentioned. That $100 you may save here doesn’t seem worth the hassle. Right now I’m out $1100 and still waiting for them to rectify this issue.
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February 2024 by Taisha Davis
Terrible service experience. Had an apt for 1:30 and at 4:15 still sitting waiting for my new tires to be installed. When asked what was the delay they stated they only had two guys working. If you can’t render services in a timely manner you shouldn’t have so many apt open for clients to choose from. I then asked how much longer and they stated they didn’t know! Never will I come here again to get new tires!
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January 2024 by Marie Y.
Horrible Service from the Tire Center and Customer Service Reps don't really care about their jobs enough to fix communication issues. I was on hold for 30 minutes trying to get someone from the Tire Center and after the call drops, I would call again and ask to connect to administration, only to be immediately transferred back to the Tire Center to wait until the call drops again. Expensive services for horrible customer service and no compensation for my time lost trying to provide them business.
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January 2024 by Oleg M
The warranty is a scam and getting void if you rotate the tires somewhere else. The service is awful, I cannot believe that such service is a part of the Costco family.
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December 2023 by Oleg Mullaev
The warranty is a scam and getting void if you rotate the tires somewhere else. The service is awful, I cannot believe that such service is a part of the Costco family.
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December 2023 by Stacy Bailey
The good, the bad and the ugly. The good part was that I got a great deal on some all-weather tires. The bad part was that after ordering them online the tire guys made me go return them so I could re-purchase them for a new discount even though I was assured via Costco's telephone staff I would indeed get the discount without problems. But, I saved $200, so it was worth a little hassle. The ugly? Oh, that's just waiting on those hard, backless benches for an hour and a half. But walking around for free samples ain't half bad. I'd do it again.
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December 2023 by Vidal Tan
TLDR customer service is non-existent. It’s all about just selling you tires and services.At this point feels like I’m just adding $*** to the pile based on the reviews I’m reading before posting this, but the experience with this location was terrible. First was the policy that the warranty on the tire is void after rotation at non-Costco locations (was willing to let this go since it’s just company policy). But then I asked if they could put the tire I had on from before they sold me the voided warranty one (since it wasn’t staying inflated), and we confirmed together that it was not costcos, they said yes. I drove home, grabbed it, came back, and they wouldn’t do it until the exact employee who told us they could got off his lunch break to confirm. Ridiculous. I called discount tire and they offered to do it for us. Considering we get better prices at discount tire, and apparently they have significantly better customer service, I will probably be exclusively getting my tires from anywhere that’s not costco.
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December 2023 by Wendy Petersen
I make appointments for new tire installation and rotations but the wait is still about 3 hours!
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October 2023 by Thomas J
You will have to wait for hours for a tire rotation even with an appointment. No more tires from Costco.Seems like they have too much business and don’t care about customer service.
