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February 2024 by Valerie L.
Chelsie from Costco at Rockwall treated my family and I in a improper manner. My two sisters and my mom all have three different memberships but my sisters didn't have them on hand only on app which was down at the moment. My mom was going to use her membership on my sisters. Chelsie began to remark us in an abrupt way demanding how we couldn't when we've done many times in the past. If we were to scan in the self checkout with my mom's membership, there wouldn't be a problem. Chelsie does not deserve to work at costco!
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January 2024 by Marie Y.
Horrible Service from the Tire Center and Customer Service Reps don't really care about their jobs enough to fix communication issues. I was on hold for 30 minutes trying to get someone from the Tire Center and after the call drops, I would call again and ask to connect to administration, only to be immediately transferred back to the Tire Center to wait until the call drops again. Expensive services for horrible customer service and no compensation for my time lost trying to provide them business.
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December 2023 by Bill Ruff T.
Always organized and team is always helpful. The selection is large and really good. Great meat and items for entering in the house. Great value for the money.
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December 2023 by Raul P.
We have been members at Costco for over 10 yrs. Went this past Sunday(12.17.23), as we were doing the self check out. We started having issues with the scanner the young lady came over to help. As my husband and I started discussing dinner plans, the young lady starts scanning. We pay the total due, as we are walking out a couple items were missed. Dakota (Supervisor) comes over to help. As he is looking at the items I made the comment to my husband "you should of made sure they scanned everything". Dakota turns around Very Aggressively, asked are you talking to me. I said no I was talking to my husband. As Dakota is walking away he tells a co-worker. I'm trying to help THESE PEOPLE and they are giving me attitude. My husband said no one was giving you attitude. Dakota comes around to walk us to the door like we are some kind of criminals. As he (Dakota) is walking he(Dakota) is literally arguing with my husband. My husband did mention how unprofessional he was being. We have never felt so EMBARRESED and BULLIED as we did there. So as we walk out an older couple stop us, they apologized for they way we we're treated! We will drive 18 miles out of our way to head to Costco in McKinney. We will not renew our membership!!
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October 2023 by Angie B.
Great value, however paper goods are more expensive without the individual wrapping they would provide on the Kirkland brands. These businesses keep socking it to the consumer.
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October 2023 by Josh S.
Please bring back sashimi salad and the other salad with the mini tomatoes and mozzarella cheese-balls, and stay open later on weekends.
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October 2023 by Google user
Great Pies, cakes, cookies and breads!
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September 2023 by Harold Price
Great Pies, cakes, cookies and breads!
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August 2023 by Micah N.
They need more employees to help check out. The wait time has gotten ridiculous. Try to go during the weekday because weekends are very busy.
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August 2023 by Boston M.
I love shopping here because I always get a good deal when coming here. They have big bulks of items for a fraction of the price of what you can get at the store.
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August 2023 by Eric W.
This is getting ridiculous, Costco needs to just get rid of the self checkout. They check the card coming in and then you have to scan your card to checkout, now to use self checkout you have to show them your card again. The self checkout here is already the hardest in the industry to use, dont try and touch anythin gyou put down, it will stop and a an employee will have to come over and clear it for you. I get that they want only members shopping here but arent they still getting the money? I ge they don;'t get the annual fee but if they are depending on that fee for profit then they are thinking all wrong. Man what I wouldn't give for a Sam's near me to use the app to check out...
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August 2023 by Stewart M.
Tire shop genius left the hood unlatched on wife's suv and didn't say anything . it opened on her on the way home and when I called them he said it was hard to close and he said nothing to her left it -idiot. it closed fine for her little boy. Be careful people there is some real winners at this place now . Tire service shop Rockwall Cosco stay away from it.
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July 2023 by Jacob P.
Only been here a handful of times terrible customer service at the door and at the food court I would not recommend this place better to take your business else where
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June 2023 by Shawn R.
Was shopping at Costco today went to self checkout to pay for my items a young white guy was standing their ask if I had my membership card I said yes he glance at it and I proceeded to check out my items. A Hispanic older gentleman comes to check out he ask let me see your membership card flip over the card and asked what's your name the gentleman proceeded to checkout and he yell at him stating next time get your own membership. This was so disappointing to hear him being treated like a kid. Not sure if this is their new policy to look at the picture and ask what's your name but theirs a better way of handling this. Why not check before entering or post a sign stating they will be checking membership. As a minority this does not sit well with me. I feel like this cover was racially profiled Costco needs to do better.
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January 2023 by Matthew S.
In Rockwall, TX - Bought a small $300 fridge and Costco delivery required I be at home to receive it. They did not make this known before the order. I got a call about the delivery and told I had to be there for delivery. I said no way and just deliver it. They told me to stop being rude and hung up on me. They left me with no updates for 4 days! After the product failed to deliver on the day. I decided to call into Costco support. After 3 calls which their support line is awful. I had to use chat. Costco support chat said the exact thing to the Costco delivery team. They said they would deliver it. They moved the delivery date up by 1 week. I get a TXT the day before to be there for delivery. Their shipping provider has ruined me ever from buying from Costco online. Thats 20k a year I will spend elsewhere. Also agree to the tire complaint another user had. Costco tires didnt't hold up because they didn't align the tires. Also got a nail in the tire and it cost me $50 to get it patched.