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January 2024 by Brandon M.
If I could pick zero stars I would. First off the girls at the front counter have the worst attitudes! I have shopped at this location about 4 times now and yesterday was my last. I will no longer shop here. The first time I went to this location my wife and myself were buying clothes for my daughter's birthday. There was a jacket on a rack that said all jackets 20% off. We went to check out and have well over $400.00 in merchandise that we are purchasing. My wife always makes sure that the sale shows on the bill and notices that the jacket did not reflect the 20% off. My wife said something to the young girl behind the counter and she tells us that this one was not on sell. I went back to where the jacket was hanging that had the sign and then showed the girl at the front counter. She then with an attitude told us that the sale was not for this jacket. I said that was fine so I just suggested that they remove the sale tags. This happened a few more times on other items. Yesterday I went to purchase my son some clothes for his birthday and another sale tag was hanging and once again I am being told that the item was not on sale. I left all the items on the counter and left the store. I took my money elsewhere. Let's be honest, this is Texas! There are stores that sell these clothes all over. I will not be returning to this location again. I am trying to spend money at your store. I do not deserve the little attitudes from these girls. And I suggest taking all sale tags down.
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November 2023 by Anne Marie ..
I hope the company will hire more help especially for the holidays. Great selections, however, no help to be found and it is a very big store.
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October 2023 by Glen Parnell
Went to this store to buy a new pair of boots. Younger guy walking around was very helpful. However, all the people at the checkout counter ignored me and my wife, as we stood there for some time, then when we were finally acknowledged, the people were not very friendly or nice. Great selection, great location, poor training of employees. Will not shop here again.
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October 2023 by Fanny
Clean, organized, wide variety of boots available. Staff checked on us every once in a while but let us be for the most part, which was appreciated. Checkout was easy. The fitting room did have a smell to it but aside from that, I would come backto shop.
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September 2023 by Latigo Leather
Three people working the check out, had a hard time getting help, all they wanted to do was visit.Bought a pair of Dan Post boots , but they didn't have a box to put them in????
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August 2023 by Sedric Branch
David and the front desk were awesome that will be my store now
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June 2023 by Hannah C.
Very extensive selection of western-style wear. They have boots, jeans, shirts and accessories for work, casual and formal occasions. Great selection of cowboy hats & belt buckles as well, they have different materials, colors and sizes for everyone. They have a kids section too with cute little boots, clothes and cowboy hats for kids. It was a pretty slow day on Sunday afternoon (a day before Memorial Day), staff left us alone to shop for the most part. Fitting rooms are clean and cleared of clothes before you step in. Cashier who checked us out looked bored, uninterested and just wanted us to be on our way; made it seem like we were bothering her by checking out- subtracting 2 stars for unfriendly cashier with the attitude.
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April 2023 by Librado Carmen Saldivar
Went shopping for some boots a shirt they have very bad customer service they were with the face you would ask for their help and they would help but with an attitude then I bought the boots and I asked them for a box the girl with an attitude told me that she didn't have boxes for my boots they are Woman boots and she gave me a big box men boots with an attitude it's always the same like this at this location bad customer service they just look at you they don't even say hi
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April 2023 by nateburnhammusic
Ava is the best hat shaper you can find along the Chisholm Trail. If they handed out degrees in hat shaping she would have a PhD from MIT-Oklahoma City with everything she knows about the craft. A true artisan, my Resistol no longer sits crooked upon my melon head, shaped like a warped softball, that’s had a 1/4” too small felt hat crammed to the brow. The headaches are gone. The creases in my forehead have vanished. Hair loss has been restored with the return of blood flow to my scalp. Peace in the Middle East could be brokered if we all sat at a table while Ava shaped our hats and kufiyahs. A national treasure, any cowboy hat wearing guy or gal worth their salt from Kings Ranch to Dodge City needs to stop in at Cavendars in Rockwall and give Ava their business, by gosh.
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April 2023 by Jaime E.
I was shocked at all the bad and unfriendly reviews. Went twice recently and was attended to when I walked in and they helped me the entire process.
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March 2023 by Calvin Jones
Went here to get some Wranglers. Had a GREAT selection and even better deal. Buy 2 get 1 free!! Yes please!!
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March 2023 by Becca Cardwell Galliton
Great Experience. Much better than Mesquite. Yvonne assisted me, I think she might have stayed after her shift ended to help me.
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March 2023 by Bob Evens
They had a great selection of boots and clothing but the service was a little sparse. I from a small texas town so maybe it's just a different attitude for city folk but the staff weren't as friendly as I would expect. No howdys here.
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February 2023 by Steve Smith
Apparently the buyers at Cavenders are very discriminated against gentlemen that wear 3xxxl And larger shirts. They had one small rack of shirts last night that were that size, and over half of the shirts on the rack were all White Wrangler shirts.The one Brand Rafters has a few 2xxls and 2 3xxxl shirts all the same design. One other thing, Cavenders had all there Rafters shirts on sale for 50% off, except for the limited amount of shirts on the big and tall rack they were actually higher priced than the other shirts prior to the discounted prices.Their choices in men's sizes 13 for Roper boots doesn't exist, very few choices.Very disappointed in the direction of this store.
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February 2023 by Neta
If I didn't need an outfit last minute I would NOT have spent my $ in this store. There were two young ladies and a guy at the counter when I walked in. Looked me straight in my face and didn't say a word. When I checked out the young lady acted like she didn't want to be bothered. HORRIBLE customer service. I will NOT spend my $ here again.
