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July 2024 by TCA Call
On line hours say till 5 but they close at 4. Update your hours please
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April 2024 by Lacresha Roberts
If I could give zero stars, I would! Bank of America is a terrible bank! I spent a long time trying to open a representative payee account, only for it to be closed 48 hours later without notice or justification. It's bad business practice not to let consumers know that an account is being closed when federal benefits are attached to the account! Yall need to do better! Yall will forever be the trashiest of all the financial institutions!
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April 2024 by Matt Scott
Been a BofA client since 1995, when it was NationsBank. After 29 years I’m leaving. Horrendous customer service. CS has no authority to do anything even if you get one in the phone. Get hung up on repeatedly. And this location in particular is no better. Can never get a person on the phone there, can’t even get them to respond to an email. They put week long holds on checks even though it takes 48 hours max to verify funds these days. Final straw—a week long hold to “verify funds” on my daughter’s IRS refund check. Absolutely no concern for customers—only care about their stock price.
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March 2024 by Jeff L.
Not put a five day hold on a check I deposited! I confirmed with the bank who issued the check that Bank of America was transferred my money- to BOA- so why are you holding my money for another 3 additional days ? The teller said you don't hold the monies once it clears
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January 2024 by James Fuller
The manager would not cash my check that had my company and my name on it. Argued with me because it didn't say or in-between the name. I'm moving my business account.
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January 2024 by orlando17171
It was a good bank but now a days everything changed even their customer service. They can’t print out statements without appointment but it used to be everyone wanted to help everybody and now looks like they don’t want to move from their seat and just looking at a computer. Miss their better days
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January 2024 by Ashley L.
Seems all the women in the lobby would rather talk to each other rather than help a customer they made eye contact with waiting behind them at the desk... whoever the manager is here needs to put on his big boy pants.
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December 2023 by Ajayveer S.
Very bad customer service, banker's name " lizett,, she listen story's from someone, but I'm waiting 35minutes for fixing my debit cards PIN number she's wasted my time I don't like this bank customer service ! Actually she doesn't deserve bank service !!
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December 2023 by Deborah Allen
I walked into the Horizon branch of Rockwall and was greeted and taken care of by a very friendly lady named Leah. It's refreshing to have someone smile and strike up a fun & friendly conversation. They are very lucky to have you Leah! Thanks for the excellent customer service!
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July 2023 by Jeremy
This is the better location to visit over the branch off 66 in Rockwall. The employees here are care about customer service and are willing to help you without having to make an appointment.
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July 2023 by David McKenzie
The drive-through‘s never open
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June 2023 by Jeff
Trying to get in touch with someone at this location, have called several times and no answer, TM took my also no option to leave a message. ATM took my debit card several days ago, no one has called me and no one available to answer a call.
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May 2023 by Charles Justice
Shady employees requiring driver's licenses unless your illegal when means there felons. Picks and chooses which federal laws they follow. I will be sending complaint email to the FDIC. Find a local bank.
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April 2023 by Gary
I've used their Atm and never had any issues
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February 2023 by Centrifugal Muse
I was surprised at all the negative reviews I saw when I came to leave my review, because my experience here on Friday, Feb 10th was AMAZING. I am recently engaged and my fiancé wanted to add me to his account.We had tried walking in before but it was so busy they prompted us to make an appointment.So I would recommend calling and making an appointment for the time and day that works for you if you want to see a personal banker.When we came for our appointment, we were seen right on time which I loved.Our banker, Aimmee, was AMAZING! Hands down the best customer service experience at a bank that I have ever had. She was very kind, helpful, and we had no issues at all being added. In and out in about 20 minutes.I got her card and will never work with any banker but her.It may sound dumb, but I was in a terrible mood when we arrived, and Aimmee was so nice and sweet that by the time I left, my mood had even improved. You don’t expect that at a bank.I always leave very honest and sometimes angry reviews, and it was so nice to leave a wonderful review with someone that knows what great customer service is. If she moves banks, I’m following ?Give this woman a raise, BOA!
