AutoZone Justin Road in Rockwall, TX is a well-regarded auto parts store known for its helpful and knowledgeable staff. Customers frequently praise the staff members, especially Jim and Steve Johnson, for their excellent customer service. Jim is recognized for going above and beyond, offering helpful advice and making customers feel valued. Steve Johnson, a manager in training, is commended for his kindness, efficiency, and willingness to take the time to explain repairs and fix vehicle issues personally. Customers appreciate his patience and dedication, which often leaves them feeling cared for and satisfied. The store is also appreciated for its support in car repairs and rebuilding projects, with staff assisting in diagnosing codes and guiding customers through potential issues. Ed is another staff member noted for his helpfulness and product knowledge. Overall, this AutoZone location is seen as a model for customer service, making customers feel comfortable and well-supported, and encouraging repeat visits for parts and advice.
Very great customer service.. Ed went above and beyond his duties to provide help and assistance.. Great one Autozone!
June 2024
Great store, very knowledgeable staff especially Jim. He always goes above and beyond. This store should be the model for customer service. I will always come here before going anywhere else. THIS IS BY FAR THE BEST AUTOZONE!!! Thanks for all the help and advice Jim.
June 2024
They’ve been very helpful and knowledgeable as I’ve been working on my 2003 Buick. Little by little I’ve basically been rebuilding the car and they’ve helped me work out the codes and share knowledge about potential issues and guided me on the path to fixing the car. Definitely will keep coming back for my other... read full comment
