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“Exceptional customer service at its finest = this is an easy 5 Star review. All of the staff are warm, personable, and professional.The boutique setting rivals that of companies that charge much more for their boots and western wear... Yes, you know the one: The company name starts with an "L", however will remain nameless, today.And, if you're wondering, the quality goods sell themselves. Waco is fortunate to have Tecovas. Most of Tecovas stores are located much larger cities. I did the research.If the Tecovas store you're shopping in doesn't have the item you're searching for, the staff can locate it in mere seconds via computer. And, will even call the store to insure that the item is in stock, or have it shipped, or placed on hold.I'm a loyal customer for life. Oh, and they offer a 10% discount for Veterans.Thank you, Tecovas.Yippee ki Yay. ?”
“(Translated by Google) I recommend that place, the people who serve you are very kind(Original)Les recomiendo ese lugar son muy amables las personas k te atienden”
9:30AM - 5:30PM
914 Lake Air Dr, Waco
Shoe Stores
“Best online shopping experience. Their customer service is exceptional and they work extremely fast. Highly recommend Prefontaine for superior quality garments you can trust.”
“SAS Shoes are the only shoes I have ever put on and never had a blister. They are so comfortable and have great foot support. The staff is excellent. So friendly and helpful.”
“I needed a few more bras and this very kind lady knew a bit of sign language which helped me big time, she was very patient with me and my speech. She measured me and I was shocked to find that I had lost 10 sizes!!!! She was able to find my new size and I plan to order a few more online. I wish I got that lady's name. Thank you!!!!”
“Loved the selection of clothing, boots, hats and accessories. Very friendly and helpful with the product. When we visit Waco again we will stop in.Thanks to Christina for the wonderful tamale.”
“I have to tell you it was really difficult walking in with my sleeping 4 year old but Adriana was immediately helpful! I told her it was my brothers birthday and she instantly became my personal shopper. She let me know all the shoes available in his size and even brought extra designs. Which I actually ended up picking instead. I will say though the blonde female was extremely tacky towards her for not making a bigger sale in front of me. I’m sure she was embarrassed because it was awkward for me. Extremely unprofessional I was carrying a 40lb kiddo and really was just trying to get in and out. Adrianna read the situation perfectly gave me options and I commend her for her attentiveness to detail!!!”
“I have been coming to Melrose for years and went in today and met the new manger and assisted manger. The is a much better experience and people are actually working. Love how the store look and the new items of everything.”
10AM - 9PM
240 N New Rd, Waco
Shoe Stores
“Customer service has always been top notch! Lorena the manager is so thoughtful and helpful, and especially dealing with a recent return issue. Highly recommend this place. Go for the goods- return for the service?”
“twisted sister boutique is amazing I ordered sneakers that were beautiful but didn't fit well . I sent them back and I was refunded immediately. great costumer service. thank you againlexi and Tommy deleon”
“I ordered another pair of Siesta Mules which are great for plantar fascitid. I have bought Spenco products for a couple of decades! Never have I encountered a pair of shoes with the thick woven tag string sewn into the stitching of the inside lining, and in the worst place, the arch?? It took time, and great care not to cut or damage the stitching, holding the inside of the shoe together! Previously the tags were attached with a small safety pin. Easy to remove. I called customer service to report, but she didn't seem interested in feedback. I won't purchase anymore if this issue isn't remedied. Long time customer.”
“Great customer service!!! Josh was knowledgeable and quick to help me, and the other several people that showed up simultaneously. I’ll be coming back for another pair.”
“Not sure why others have been so negative, but we had a great experience yesterday. We were buying shoes for my wife, son, and myself. We found 9 pairs of shoes and all the sizes were available. Secondly, we were helped by all three staff in the store, and they were extremely helpful and pleasant. Thanks Shetcher Warehouse Outlet! We are very happy with our purchases!”
10AM - 8PM
4633 S Jack Kultgen Expy #105, Waco
Shoe Stores
“Nice!
We drove 2 hours to get here.
My wife always finds something she likes!
Pretty good selection.
I’m sure she will be back!.”
“I don't shop at Rack Room often and I try to avoid Central Texas Marketplace at all costs but I really have to give Regina a shout out.Long story:My SIL gave me a pair of shoes for Christmas, which she bought in NC (tax free shopping), mailed out in MA, AND shipped in the Nike box itself (didn't put the shoe box in another box and then ship that.) She also put the shoes in the wrong box (same style, wrong color and size). Well, the shoes didn't fit so my husband went to Rack Room on 12/30/23 to make an exchange. The store was packed because they were running a buy-one-get-one-50%-off deal. Regina was the first person to help us at the register. We explained the already confusing situation to her and she got started on the exchange right away. My SIL didn't send the right gift receipt (ugh) and the exchange was difficult because NC is tax free while TX is not (boooo) and Rack Room did not have my size in the same shoe. Regina got everything all squared away, was able to get the tax situation fixed, and get the new pair ordered to the store -all while handling other customers as well. She was super friendly, energetic, and polite the whole time. I'll admit I had been dreading going into the store for the exchange but my husband and left commenting on how well everything went.Update to 1/4/23: the shoes arrived but the wrong size shoe arrived in the right size box. My husband didn't realize until he had arrived home. He went back to Central Texas Marketplace to get everything sorted out again and who was there to help? Regina! He said she was super friendly again, got everything taken care of quickly, and we have a new order placed. Hopefully this time the correct shoe size is in the box. Thank you Regina for all of the help!”
“Plenty of inventory and competitive pricing. Salesman was helpful during the sale but was awful at close of sale. He was not that busy so have no clue why he was done with us. We bought boots, no box was brought to the front. We had other things on our list to buy, but decided we will shop at the Austin location. We waited in line for check out for at least 30 minutes.”
“Ordered online, picked up curbside. Literally the laziest way to shop, but also the best way (because shopping in person is an anxiety inducing nightmare). Anyhoozle, they brought me the stuff right to my car. No problems, no mix-ups, no drama, and no anxiety! So…yeah that’s pretty much all I can say about it ?”
“I actually work at an apricot lane and I had heard several good things about the Waco location! I came in with my boyfriend on Saturday and whoever was working was really kind and made sure to ask if I needed anything. Their price point was so doable and they had some great quality pieces! I’ll definitely be ordering from their online shop from time to time. ?”
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“Great service! Once I walked in there, they asked if I needed help with anything in particular. The girl there even helped my daughter with her shoes trying them on! Will definitely go there again.”