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December 2023 by Derrick Parsley
I don’t always do business here but if I’m anywhere even near here I make it a point to come bc they’re always ready to help and Brittany always keeps me up to date and informed on anything I need to know
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November 2023 by Jeffrey Crowther
Thank you so much mhc of waco shop is very professional run from front to back they got me in as promised and having it fixed would definitely use them over and over thank you
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September 2023 by Chris Green
I first went to peterbilt to get some thing looked at on my truck, the girl there at the service desk was not having a good morning apparently because she seemed a bit grouchy saying they were backed up from Labor Day ,so I went across the street to Kenworth and Ryan and the guys squeezed me in for a quick diagnosis even had time to get a shower and a quick load of laundry. Can’t say enough about the good customer service.
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September 2023 by Ken
My truck (T680 w/ ATM) was towed in due to transmission fault, would not go into gear. I've always had good service with all MHC KW shops, however, the Waco TX location has proven to be the best so far and that is a very high bar.Ryan (Foreman) and Brittany (Service Rep) were extremely professional in keeping me informed while the truck was in the shop for the transmission repair as well as other needed maintenance.The final report showed that all items I had placed on my maintenance request were addressed and in very clear detail, the mechanic noted some other minor issues (such as loose hose clamps) and corrected them at no cost. My apologies if I'm telling on anyone. The attention to detail the mechanic provided is greatly appreciated.Final point is that if I am in the Waco area for a 34 restart or can plan it out that way, I will definitely bring my old girl back here for any needed maintenance.My sincere thanks to Ryan, Brittany, and all the mech/techs involved,SincerelyKen @ Phoenix Tech Services LLC
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July 2023 by Besore LLC
Came In with Check Engine Light, shop was very professional and thorough. They got me in and out faster than expected. Absolutely will come back if in the aera
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July 2023 by Andrew Sapien
Conner got me in right away. Dropped truck off previous night and got it done next day. Didn’t loose my reload. Usually being from out of town people are out serval days to weeks. Appreciate the service.
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July 2023 by Matt
These guys are great. They worked hard to find the parts I needed and did everything they could to get my truck up and running again. I will trust them with my truck and my business any time.
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July 2023 by Rod
Had a air bag problem on our sleeper I called Ryan and he got us in it took awhile to fix but they got it done..these mechanics are great..Ryan really helped us out of a bind..we still made deliveries in calif...I would highly recommend this shop..I gave them 5 stars
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July 2023 by Gerry Hardeman
This shop is great to work with. Always quick. Brittany is my favorite part about bringing my truck to this shop and will return as long as she is here.
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July 2023 by Jeffrey Kennedy
This is a amazing place to bring my truck, they are very professional, friendly and very helpful, Ryan and the crew at the desk were very awesome and got me in and out of this shop in under 2 hours for a broken bolt in my exhaust manifold and I’m forever grateful
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July 2023 by Juan Bernal
Don't advertise as 24/7 Roadside assistance. Let people know you only serve your MHC units not the general public. Waste of time to call for nothing
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June 2023 by Greg Holmes
The best dealership I’ve ever worked with for service. Chris the service manager and Ryan the service foreman are the best in the business. They really go above and beyond to get you back on the road.
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May 2023 by Abdul Qadeer
Came here with a failed transmission, got my truck back in 3 days. Fast and reasonable price. Really nice people. Thanks MHC Kenworth Waco
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May 2023 by Betty Brooks
great shop great people nice drivers waiting room once authorization was made repairs were done fairly quickly Glen Brooks Trinkote company
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February 2023 by Cleve Doyen
I don't ever leave reviews about shops, especially chains, but I had to go to a Kenworth for aftertreatment issues. I'm used to parts swappers and overcharging, and other terrible experiences. These guys nailed the aftertreatment issues, with nothing but solutions to actual problems. In fact, I gave them the transmission to fix, too. Highly, highly impressed with everyone there. Chris, Ryan and Brittany in service, if ya'll ever leave, I wanna know where you're going because my trucks are going there too.
