Public Storage in Roanoke offers convenient and accessible storage solutions with a focus on customer satisfaction. The facility features contactless rentals and an online eRental option, allowing customers to reserve and access their units without visiting the office, making the process quick and easy. Although there is no on-site manager at this location, staff members like Wael and Christina (from another nearby location) are highly praised for their professionalism, friendliness, and willingness to go above and beyond to help customers. Customers appreciate the high level of service, mentioning staff’s helpfulness with issues like lock problems and their overall dedication. The facility itself is described as nice and well-maintained, with features like phone apps to open and close gates for added convenience. Overall, Public Storage in Roanoke is recognized for its mature processes, helpful staff, and commitment to making storage simple and accessible for all customers.
Very helpful on picking the type of storage and understanding the prices
June 2025
Excellent Customer service… very professional and clean facility!!
June 2025
Renting with Public storage was a breeze. Once I reserved a unit I was sent an email to finish rental on line and a realize person followed up to answer any questions and personally complete the rental over the phone if I wanted. Move-in day I was sent the access code. Very simple and no surprises.
