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“The individuals that helped the AI understand were different than Apple, Google, Facebook, MSN, eccetera, my phone was ordered by me from Apple support. Apple products look different than ordered from On-line verses providers.”
“So very thankful ZAGG has a store locally. It is so nice to be able to walk in and have my screen protector replaced in 5 minutes. Fantastic service from Matthew, who was very friendly and attentive.”
“We worked with Heather Kaus, who is an experienced and knowledgeable professional. She answered our many questions, and also shared some relevant information we didn’t think to ask about. She was patient, and put no pressure on us. She followed up with us in timely fashion after the initial meeting, as I had requested, until the deal was done. Thank you.”
“I have lived around here for a few years now. Whenever I need a technology repair, these guys are always my first call! Everything from help replacing screen protectors, to discussing options for a inoperable screen. Very professional, very patient, very transparent.”
“I thought my phone was unrepairable... and they fixed my screen with no problem ,it didn't take but 20min for them to fix, and for a reasonable pŕice...price.... My phone is like NEW again!!! Ty for the great Service”
“Morgan was SO helpful while we were trying to get a phone fixed, watch added, and plan created all at the same time. He stayed after his normal time for being off work to make sure we were well taken care of. The service truly went above and beyond, ensuring we receive the best of the best.”
“I had a wonderful experience, I went to the watagua store and I felt like my money was no good, I left disappointed , i immediately called this store Enrique answered, assured me that I would get attended to immediately, from the moment I got here Enrique apologized for a store he is not even associated with , I was able to pay off my other phone and get a 15 pro max.Enrique made feel special. Especially after my previous experience. This store is a little further from my house but because of Enrique this will be my go to att store. Thank you Enrique”
“I was greeted at the door and purchased a new phone and had everything uploaded and out the door in 20 minutes. The manger helped me, best experience I’ve ever had.”
“Switched from TMobile to AT&T on 6 lines and upgrading devices. Their rates and incentives were great.
Derek helped us and he was AWESOME! He helped us find just the right plan then was so helpful getting our whole family’s new devices set up. I highly recommend asking for Derek.”
“I was in recently and had the best experience that I have had yet when it comes to any other AT&T store or phone store in general. All of the staff who was present were very genuine and helpful throughout my experience and although I can't remember everyone's name, I was mostly helped by Justin. He was very kind and honest while servicing me and I could tell he was very knowledgeable based on all of the questions that I had and really focused on making sure that I was well taken care of and I was able to leave feeling really good about my overall experience and all of the decisions that I made! I really appreciate the energy and environment of this location and I will definitely be back as well as using this location as my top recommendation. Thank you all so much!”
“Wonderful and helpful staff. Kennedy was so very sweet & answered all my questions. I ran into some issues getting switched over from my old provider and the whole staff was so helpful in getting me all set up & squared away.”
“I went in for assistance with my new phone and Ellie Tavira was such a tremendous help and very polite. She is a good representative for this store. Her willingness and professionalism were a refreshing experience. I am soo thankful she was there that day.”
“Had a great experience with Jeff getting my wife set up with phone replacement. Store is clean and well stocked. Jeff got everything transferred from old phone to new phone. Very happy.”
“I’ve been with T-Mobile for more than 10 years and this location gave me the best customer service experience. I went in to upgrade my iPhone and was helped by Celeste. She made it a very easy and smooth transaction. I got my new phone that day! And couple days later I had to return my old device and was helped by Alejandra. They were both very knowledgeable and personable. Will definitely come back for any other service I might need.”
“At the Bartonville AT&T store Chastity B was awesome! She was able to get both phone set up and activated a new IPad and Apple Watch for us. Worked out great!!! 5 stars for her!”
“Jake at the ATT store on Bursey did a wonderful job setting up my new phone from my non- working old phone. He was very patient answering my questions and helping me through the process. He also looked at our account when I asked to see if we could save any money anywhere. He was patient and professional and guess what, we are now saving $$ Thank you Jake!”
“The whole process of purchasing a phone was awesome. I was helped right away, they gave me my options and then they set me up with the new phone. I was very pleased with the service I got. That AT&T store is managed amazingly. Thank you for a great experience. I would highly recommend Lesley and Jaime to anyone looking to switch to AT&T.”
“I was told my repair would be prioritized, completed in 2 hours and I would be notified. I never received a call and had to call to find out my phone had been ready.”
“Jaz was absolutely amazing. She helped me select the best tablet for work and school. She was patient and knowledgeable when explaining the differences between each tablet. I left with a brand new tablet that just came on the market! Me and my sister each bought one. Jaz I can’t thank you enough for your kindness and professionalism. We will be sending family and friends your way.”
“Kamish (not sure about spelling) solved our problem, finally! I spent hours over the course of a week with customer support trying to figure out why the phone SIM card would not sync to the network. Kamish was able to do an “upgrade” in the system ($27) with our existing phone and with a new SIM card. Took about 30 minutes. This all occurred due to using an eSIM card for international travel and swapping back to using the physical SIM. I would highly suggest if you travel abroad, just buy a burner phone with data and voice in that country. Also, the customer support team needs more training and they need to have reference numbers for the call. I’m surprised that all they have are internal notes about the call but no follow up emails. That’s not good. I had to call every time and get the same procedures. Check the IMEI, ICCID, updated iOS, reset network settings. At least billing department sent me a ticket number when I requested refund for the eSIM cards that provided no coverage in Costa Rica. For now I’m satisfied with the outcome. But overall, Boost won’t have me as a customer for much longer.”
“This location is the most helpful location I have yet to visit in DFW!! They are innovative, solution driven, and willing to go the extra mile to accommodate you or your inquiry. Always pleasant and willing to listen to any question or concern. Peggy, Melanie, and angel were very professional and respond very expediently to each customers needs as they arrive.”
“My phone had some issues connecting to the internet after a recent upgrade and both Chris and the manager Alyssa helped me get my phone working again. It took a while but they were very patient and troubleshooted everything before finding the issue and fixing it so I didn't have to buy a brand new phone! I'm so thankful for how quick they helped us and they were very sweet to my 2 year old daughter. All around fantastic customer service, I highly recommend this location.”
“Representative Sara is amazing. Whatever you are going in for I recommend you see him. He will make sure you are taken care of from start to finish. He goes above and beyond to get you the best deal while keeping you well informed.”
“The owner is a very honest man. He never charges even an extra cent. He always gives you right recomendation. Very hard to find such business owners in these times. I highly recomend this place!”
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“The phone buying experience was excellent. The salesman was really beneficial.He knew the answers to all the questions I asked. As soon as I walked in, he smiled and welcomed me, looking like he was really excited to help me. In less than fifteen minutes, I had everything set up and was out the door with the best phone at a decent price. Wonderful time purchasing”