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“I spent hours on the phone trying to get my service to work and the phone representatives couldn’t help me so I decided to visit this location and the two representatives at this store were able to solve my problem in a matter of 5 minutes. 5 starts for them! I can’t remember their names but it was Monday 9th at around 3:28 PM.”
“Very fast and professional repair of our iPhone 15 pro which had a completely busted glass. Genuine prices, The owner was very friendly and kind. Would highly recommend to anyone with their Phone troubles!!!”
“Fast removal of broken screen protector. Expertly applied application of new one. Quick to honor warranty of $12 replacement with friendly attitude. Store is very clean, well organized, and bright. Will return.”
“We worked with Heather Kaus, who is an experienced and knowledgeable professional. She answered our many questions, and also shared some relevant information we didn’t think to ask about. She was patient, and put no pressure on us. She followed up with us in timely fashion after the initial meeting, as I had requested, until the deal was done. Thank you.”
“I have lived around here for a few years now. Whenever I need a technology repair, these guys are always my first call! Everything from help replacing screen protectors, to discussing options for a inoperable screen. Very professional, very patient, very transparent.”
“The store rep, Cambridge, greeted us the moment my wife and I walked in, helped us immediately (no wait), found a solution that exceeded our expectations, and he was super friendly!”
“LeDale at the Keller store was patient and persistent as he helped me overcome, forgotten, passwords, locked out info and persevered with a smile. He knows his stuff and works with excellence. Great job!!”
“David is awesome! He told me over the phone he could help and would be there when I arrived. Will drive past multiple locations just to come to this one. Highly recommend!!”
“I was greeted at the door and purchased a new phone and had everything uploaded and out the door in 20 minutes. The manger helped me, best experience I’ve ever had.”
“Had a problem with my Samsung S24that was driving me crazyS24, and Enrique Gleason lep to my aid, and solved my problem. He definately went over and above for his customer.. Att picked the correct man for the job. I felt like I was in good hands the whole time that I was in the store. Excellent job, Enrique!”
“Had a great experience with Jeff getting my wife set up with phone replacement. Store is clean and well stocked. Jeff got everything transferred from old phone to new phone. Very happy.”
“Met Lloyd awesome guy and fast at work. Highly recommend, Fixed my ultra with ordering parts and fixing it in hrs .. other shops around asked for days to recieve and fix. Also he was $50 to $100 CHEAPER. I'm writing this a week later not one issue has been found.”
“Pablo is THE Best!!! Patient, kind, funny…he dealt with a nightmare of a transfer from ATT to TMobile and handled it like a Champ! Go straight to him, and Ivory, at the Southlake location- from the start! NOT customer service line.”
“Jake at the ATT store on Bursey did a wonderful job setting up my new phone from my non- working old phone. He was very patient answering my questions and helping me through the process. He also looked at our account when I asked to see if we could save any money anywhere. He was patient and professional and guess what, we are now saving $$ Thank you Jake!”
“Best AT&T store experience I have ever had - hands down!! Reid helped me find the phone I was looking for and was very knowledgeable of all their product offerings. In addition, he was able to help with my unique billing situation - I was in and out of there in less than an hour!! I did not feel pressured at all with sales tactics like at other stores.”
“Anu at AT&T Flower Mound was extremely helpful in resolving my phone issues. He also helped with tv/internet service options. He is pleasant to work with and very knowledgable.”
“My phone has an apparent mishap after going naked, without a screen protector, for a few days. The holidays got ahead of me and I found myself with a nasty crack on my iPhone. Thankfully, I had insurance through my phone carrier and they were able to schedule a repair at this location the very next day. I couldn't stand to stare at the broken screen and be reminded that my life wasn't together. I came first thing in the morning and Bimala made sure she was communication with me throughout the whole process. She is a gem of a human and was so pleasant to chat with. She kept the entire place running smoothly and was on top of everything. Hopefully, I don't need to return but will find myself using this location if another mishap occurs.”
“Amazing customer service!! Extremely helpful & so kind! Definitely recommend asking help from Ocean & the Manager Dani! They go above & beyond thank you so much!! :)”
“I wanna thank Sarun for his time and helping while we were waiting for Cricket to help us. He did everything to get them answer quick which they did. He is an awesome guy. Thank you again Sarun! 5 Stars from me!”
“The gentleman I spoke with today was very helpful and although he did not have the phone I was looking for he made several calls around the area. Even after I left the store he called to follow up with me to let me know he located one which I thought was exceptional customer service. The location is clean as well.”
“I had the experience of setting up my home internet with Goldie and she was amazing!! Great customer service and explained everything thoroughly, made me feel great about my decision and also made the process so easy. Will be coming back thanks to her, she needs a raise!!”
“Aani was really helpful. Thank you for great deal to upgrade my phone and also to help me transfer everything from email to contacts! Look up for her at this location guys.”
“Christa and Jay were quite personable and professional
Easily understood my needs and effectively took care of helping gay my daughter’s internet account established. thank you”
“I went in for assistance with my new phone and Ellie Tavira was such a tremendous help and very polite. She is a good representative for this store. Her willingness and professionalism were a refreshing experience. I am soo thankful she was there that day.”
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“I purchased a home internet and switched my phone number to AT&T. Greg helped me a lot for the entire process and answered all my questions. He really knows his job very well. Thank you so much Greg!”