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July 2024 by Josh Shackelford
By far the worst customer service I have experienced. The Pharmacy/ Pharmacist is horrible. Store is pretty clean but they do not care about customer service. Unfortunately I go here for meds . I’ll be switching soon.
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July 2024 by Matthew Bozarth
As a type 1 diabetic, I've been trying to obtain insulin from this CVS Pharmacy for over a week now, and the experience has been nothing short of infuriating. The staff here are incredibly lazy and consistently provide conflicting information. They told me my insulin would be available one day, but when I arrived, they said to come back tomorrow. Tomorrow comes, I wait in their absurdly long lines, only to be told it still isn't in stock. This pattern repeated for two more days, each time with a different excuse.
When I finally asked why my insulin still wasn't available, the lady i spoke to was shockingly rude. Instead of offering any real assistance, she dismissively told me to call another CVS and refused to check the system properly, claiming she "didn't want to." This level of incompetence and indifference is completely unacceptable.
I can honestly say I've never had a positive experience at this CVS. Their lack of organization, lazy staff, and complete disregard for customer service have left me not only upset but genuinely concerned for my health. If you rely on timely medication or expect even basic professionalism, avoid this CVS at all costs.
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July 2024 by Charles Barrett Justice
closed five minutes early, employee inside ignored me. thanks, dude, really.
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April 2024 by Mike Phillips
I wanted to give a huge shoutout to Arnela, a pharmacy tech at the CVS on N. Hwy 377 in Roanoke. My son needed a prescription, but the cost was very high. Arnela went above and beyond to help me! She tirelessly checked my insurance multiple times and never seemed frustrated, even though I called back a few times to sort things out. Thanks to Arnela's patience and persistence, we were able to find a savings card that brought the price down significantly. Arnela's dedication to customer service is truly exceptional. Thank you, Arnela!
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April 2024 by Meghan Tee
This pharmacy has really stepped up its game over the last few years, and the pharmacy drive thru is a quick and easy experience! The staff are always friendly and helpful if I call for information about my prescriptions.
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April 2024 by Remington Smenner
7:24am, March 24
Store hours: 7:00-10:00
Locked door. Nice one CVS. The next closest one that’s open is 20 minutes away and I just hopped off my night shift and I’m trying to make a quick run because I hurt myself, then go to bed.
Fix your hours on the door and here or hold your employees accountable for showing up on time and opening the store. My manager would have me nailed into the parking lot if I did this, it’s not acceptable.
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February 2024 by Penelope Merlet
Ive been trying to get my medication filled there for almost a week. All to find out they allegedly “do not accept Blue Cross insurance.” If that was the case- they could have told me the first time I came in to pick it up.. at which point the “blue cross website was down”. To top it off with each interaction they acted like it was an inconvenience to add my new insurance and kept trying to get me to use a prescription coupon card. Customer service is terrible- I wont be back.
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February 2024 by Brandon Franklin
I too am seeing a lot of bad reviews for this pharmacy, but I have had nothing but good experiences no matter when I've gone there to pick up our prescriptions and/or just buy things from the store. The pharmacy staff are always busy, but then again what pharmacy is not these days, but the staff are always helpful and friendly and have answered questions too. All in all I would highly recommend the CVS in Roanoke.
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January 2024 by Tom B.
Extremely slow. Don't expect to be seen at your appointment time. There are much better alternatives to seek care.
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January 2024 by nolan sotelo
The pharmacy is ridiculously bad. They physically told me a med would be ready in an hour and I went the next day to give them plenty of time and they said they didn’t have any. Now I’m having to go to a different store, which isn’t close, to get it and they didn’t even try to make it right. Incompetence at its finest. Do yourself a favor and go to Walgreens
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January 2024 by Rylan Charles
I keep seeing people talk about how bad this pharmacy is, but I’ve had no issues at all since I switched to this one around a year ago. I had horrible experiences with Walgreens but this CVS has always been super helpful and on time. They don’t strike up conversation, sure, but why would someone want them to? It’s a pharmacy, pick up what you need and leave.When I transferred a prescription, I barely had to do anything. When I need a medication refilled, it’s done within a day of me ordering it. When I go in, they’re only busy around 6 when everyone goes to get their medications when they get off work. Any other time and they are fast and efficient.That being said, get the app. It’s much easier to manage medications and get refills. Don’t do things the slow way and then complain that it’s slow.
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December 2023 by Rebecca R.
Drive thru was closed Sunday at 1:30 pm. The posted hours are open until 6 pm. I understand staff shortages, but, let ppl know.
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December 2023 by andrea gordon
It’s be 2 stars if they’d ever pick up the phone.
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November 2023 by Chris W.
Went to the Minute Clinic inside CVS due to illness. The provider came back from his 1 hour lunch break 10 minutes late. Went into clinic and shut door after 10 more minutes he came out and went into back room. Upon his return I asked when I was going to be seen. He said my appointment was for 4pm and it was 1:45. I said but walk ins are welcome. He said only when available. I told him that there were no other people at the clinic and mentioned that he was just doing nothing after taking a longer than 1 hour break. He shrugged his shoulders and shut the door again.
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November 2023 by Sif H
The pharmacy folks at this CVS are not very helpful but Mr. Mitema Washington at the Minute Clinic is very professional and efficient. I was detected with COVID. He was very prompt, friendly and prescribed me the right medications which helped my recovery a lot smoother.
