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September 2024 by Stephanie Stanley
Awful customer service!! Clothes are always wrinkled!!! Don’t know why I gave them several chances!
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September 2024 by Chef Abi
Great service thought the store needs a lot of updates. It's hard to reach the Roanoke store over the phone. It will be great if the store could have a dedicated number.
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January 2023 by Mr X.
Never again. They completely lied about pricing. I stopped in and asked how much for Mens business shirts to be LAUNDERED, not dry-cleaned. The lady said $2.50 for laundered shirts w/ starch.I got my items home, looked at the tag on them and saw I was charged $3.75 each!?I called, asked to speak to the owner. She said they were actually $3.38 to $3.75 depending on the SIZE for laundry, and started at $6.60 (!) for dry-cleaning. She basically didnt give a ****.I don't mind paying a fair price, but that is a total gouge, rip-off and LIE. Never, ever again.
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August 2022 by Austin Lauren
Called to ask a question, a gentleman answered and I asked if it was the cleaners, his answer was "who is this". I asked again thinking he misheard, nope another "who is this". Pro-tip guys: that's not the way to answer a phone... I was a potential customer...Definitely will not be using them based on this interaction.
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July 2022 by Melanie Z.
We love Cinch! No issues here with any dry cleaning and we are there weekly. They are super fast and have everything done next day! Nicest people too. Highly recommend
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March 2022 by Jo Wh
Amazing service and made my clothes look like they were new again. Awesome place totally recomend.
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January 2022 by Shawn Sutton
I dropped off a comforter and they stated it would be $35. When I picked it up it turns out they separated the comforter and the duvet cover (I didn’t notice, as I thought it was one item) and charged me $95. I asked how a duvet could be $60 and all they said was ‘the prices are set in the system’. Very deceptive- at a minimum someone should have called to update me on pricing. I will never return.
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October 2021 by Katie Vincent
We’ve used this company for several years without any issues. Unfortunately late last week we were given part of another persons order. We were also missing part of our order. We returned the 2 items we received incorrectly, and picked up our missing items. Starting this morning, the manager called 5 times starting at 6:30am, and THREATENED to come to our residence to find the missing items (the manager started we were given 4 incorrect items, but we only received 2). Totally unprofessional, and manager was not willing to speak to us once I called back after searching multiple times for the missing items.
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August 2021 by Deric Fontenot
Friendly courteous staff and service
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July 2021 by katie smith
We’ve used this company for several years without any issues. Unfortunately late last week we were given part of another persons order. We were also missing part of our order. We returned the 2 items we received incorrectly, and picked up our missing items. Starting this morning, the manager called 5 times starting at 6:30am, and THREATENED to come to our residence to find the missing items (the manager started we were given 4 incorrect items, but we only received 2). Totally unprofessional, and manager was not willing to speak to us once I called back after searching multiple times for the missing items.
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July 2021 by Amanda S.
Gave my Harley Davidson shirt that I got on my honeymoon in Hawaii to another customer and now won't do what it takes to get it back. They say the other customer is old and doesn't understand, not my problem. I want the irreplaceable shirt that has memories that can never be replaced that matches my wife's shirt. They had a video of them giving the shirt to the wrong customer but didn't think to take the measures to prevent it from being overwritten by additional recordings so now it can't be proven the other customer has the shirt. When they ultimately offered to replace the shirt it, I had to find the replacement site to order it from and then they wanted to know if I would take it in a different size because they were out of stock in my size. Like seriously! This is more then just one unfortunate mistake, this is a series of correctable mistakes had someone cared enough to do the right thing Could have been fixed or prevented. Get it together or close up shop!
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April 2021 by Liz C.
This place is a joke and way overpriced. Customer service is terrible. Wishing I had read reviews before giving them my money.
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February 2021 by Daniel S.
Unfortunately had a very negative experience with cinch cleaners in Roanoke. I had my first negative experience when they lost a shirt that I dropped off for dry cleaning, Unfortunately I did not pay attention when I counted my items and so they simply said that it was never dropped off. Willing to put water under the bridge I went back again and this time there were several burn marks on a brand new blazer when I picked it up. DO NOT USE CINCH IN ROANOKE!
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December 2020 by Leslee B.
Horrible service! I used them for the first time and I live in Roanoke. I used to paying $3 for dry cleaning for my work shirts. They want to charge $6 to press and wash a cotton medium button up work shirt. Did not explain the prices to me and the differences in types of cleaning to communicate. Will be driving out of my way t for better service.
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October 2020 by RA Mart
I dropped off 10-12 pieces on Friday and when I picked them up on Monday, only 4 pieces were there. I payed $23. Returned on Tuesday at picked up the rest and found out I owed another $43. I’m stunned. The clothes were cleaned great but $5 per garment is ridiculous. I’ll be finding a more affordable dry cleaners.
