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July 2025 by Trevor Lohse
I had a great experience at this AutoZone! I came in to get new license plate holder bulbs and the employee with the bat tattoo and long hair was very helpful. He let me know that even tho he isn't allowed to fix anything for me he would be happy to walk me through the steps of changing them and he provided great moral support when I was struggling. Wonderful customer service and very personable dude (:
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July 2025 by Gobeck
I was in dire need of a battery. Thank goodness my partner reminded me that AutoZone also replaces the battery for you. Wyatt was professional and charming. He laid out all my options and I chose what was best and within my budget. The location is a bit tricky to get to. So if you are using Google Maps for example, follow it to the letter or there will some U-turn maneuvers.
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June 2025 by D Miller
I had an issue with my car, so the guy working came outside and brought out some tools to help me out. Thank you!!
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June 2025 by Dave Long
ALWAYS very helpful, have needed parts, honor thier warrenties - just great all around customer service....
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June 2025 by Jb Nehlich
Go to Wyatt
He's awesome
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May 2025 by Zevin Spears, MS, CMP
Five Stars ⭐️⭐️⭐️⭐️⭐️
A Truly Affirming and Exceptional Experience at AutoZone Roanoke, TX
As a gay man, walking into spaces traditionally associated with masculinity—like auto shops, gyms, or sporting events—can often come with a wave of anxiety. In the past, I’ve had painful experiences marked by cold service, unkind stares, or outright discrimination. This has been especially true in smaller towns throughout Texas. So, when two engine lights lit up on my dashboard and a headlight went out, I braced myself for another uncomfortable visit to an auto shop. Instead, I found something truly remarkable at the AutoZone in Roanoke, TX.
From the moment I stepped through the doors, I was greeted warmly with a smile and a genuine “hello.” Kyle, the general manager, didn’t hesitate—he immediately offered assistance and treated me with the kind of kindness, respect, and attentiveness you’d hope for in any customer service experience, but sadly don’t always receive.
He ran a complimentary diagnostic on my car, explained everything clearly, and assured me the issues were minor—mainly a low tire pressure warning. He even pointed me to nearby places where I could inflate my tires for free, saving me time and money. As for the headlight, Kyle noticed they had the right bulb in stock and offered to help me replace it on the spot. When he inspected it, he discovered it was just loose, tightened it for me, and—once again—I didn’t have to spend a dime.
What could have been a stressful, uncomfortable experience turned into something surprisingly uplifting. Kyle and his team have fostered a welcoming, helpful environment that embraces all customers, regardless of background, identity, or circumstance.
Because of this, I won’t just be choosing AutoZone for all of my vehicle needs moving forward—I’ll gladly drive 30+ minutes just to visit this specific location. That’s how meaningful this kind of care and hospitality is.
Kyle and team, thank you. You didn’t just fix my car—you restored a bit of trust in the world.
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May 2025 by Fernando D
Daniel no good. He no help mi find part for truck. I find part online and he tell me order online then if I find it. No spanish but he speak Spanish and make fun of me for no speak Ingles. Racist place.
Oreily have good service. Autozone is no good to help.
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May 2025 by Chazz Pazz
Daniel is a great worker helped me with everything I needed.
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July 2024 by Margie Lee
2 stars because they had the bulb, but the associate ignored me until I approached him, then told me he didn't know if he could put it in. After looking under the hood, he told me he didn't want to put his hand under the hood. I would have waited for it to cool down, but he made it clear he just didn't want to. I know it was only a $25 sale so I guess it just wasn't worth it to him.
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July 2024 by Molly Sheppard
Daniel was very helpful, he changed out my battery in my car and changed my key fob, as well as my cabin air filter he definitely deserves a raise!
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July 2024 by Emilee Garcia
As a 25 year old woman, Daniel was so helpful. Changed out my battery and answered all my questions during the process!!! :) 10/10 experience.
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July 2024 by Megan Lara
Went to replace a battery under the 2 year warranty for Duralast. Store tested the battery and verified its a bad battery. This store just kept giving the runaround. Will say first day information couldn’t be pulled up because the # used to purchase battery was entered by the other store incorrectly not this AZ fault. After that tho we provided the receipt, had the bank statement, and had the AZ where the battery was purchased call this store and speak to Selvin the commercial Manager to provide any information they needed from them to proceed with the warranty. Was told to speak with him when we went up there would be there until 5PM.Today was the 3rd time going up there and now suddenly they say the warranty was already used. False! Second even if that was the case why when they were speaking to the original AutoZone, did they not pull up the information and verify/confirm then and there on that call if there was any issues or concerns!? Why wait until the customer heads up there to say something!? Now going back and forth between both store on the phone they said is a system issue and they just can’t pull it up retracting the warranty has been used statement . If it’s a company system issue of not being able to pull up the information thats a store problem and not a customer problem. Again I have the receipt and bank statement for the battery it simply needs to be exchanged. This store refuses to do that. The way it’s coming off the store doesn’t want to take the hit for the replacement since they were not the ones to sell to us and wants to push off till 7/16 ( exp of warranty ) so then we are forced to purchase a battery so they receive that sale. While both AZ stores play a fault here. This is the AZ that is dealing with the customer directly and not well. Also this is the AZ located near me and where I go to purchase items for my vehicle. That will no longer be the case and I will find else where even if it’s out of the way. No solution has been met. Terrible service. Would highly advice to avoid this location if not the company as a whole. Based off other reviews recently we’re not the only ones either who have had difficulty.
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July 2024 by Jaelynn Flores
This was the WORST experience of my life! I’m a young 22 yr old woman from out of town and needed to get my key fob battery changed. I went in & they changed it but put the battery in wrong. I went back later that night needing it to be fixed and Daniel the parts sales manager was so rude and refused to help me, telling me to come back Monday and figure it out with the manger. Thank the lord for Braden White the sales associate. He kindly stepped in explained that the battery was put in wrong and helped me out while Daniel sat on his phone. I will NEVER return to this location. Braden White deserved to be the parts sales manger & needs a raise. When I walked out other customers were also complaining about how disrespectful & unhelpful Daniel was.
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July 2024 by Andrew Nielsen
Came to replace a battery about a week ago, when I purchased the battery the employees in the store said they were unable to swap it out for me but I could bring back the old one to get some money back later. When I brought the battery in, the employees told me they were unable to check any records to see if I was charged some free and were unable to uphold what I was told previously. Very disappointed in this establishment.
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July 2024 by Heriberto Roldan
Excellent service, very friendly
