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January 2024 by Cody Woodard
Cashier rude lazy couldn't stop having a personal conversation to help. No other customers in the store so she wasn't busy.
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October 2023 by ROBERT GONZALEZ
Just going to keep it short McCoy's let a contractor come and take a loan against my address without my knowledge and he didn't want to pay the bill so they put the cost against my address. I tried to understand how it is my problem for a incompetent contractor that they gave a unlimited store credit to not paying his debts. Be aware dealing with in the future.
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May 2023 by Amy McBrayer
Great place! Delivery is flawless and super easy!!
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April 2023 by That Guy
These folks are absolutely amazing. Can't say enough about how helpful and professional Jeff and the entire staff are. 5 stars all day!!!
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April 2023 by Rory Baker
I ordered a gas grill On April 10th and waited until April 20th without getting a call or email from anyone at McCoys. When I called on April 20th to check the status of the order, the lady that checked on it said it arrived at the store on April 14th. You would think with today's technology that someone would have notified me it had arrived, but NO, I had to find out 6 days later when I called. Now I remember why I go to Lowes even though it's farther, they treat customers much better.
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November 2022 by Ron Bachman
My wife saw a night light built into a receptacle cover plate in the recent McCoy's brochure. I stopped in to buy some and a wonderful employee at the front register had never seen this device so she contacted a manager who took me right to them. I love "easy" shopping.
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September 2022 by Myname Figuritout
No help slow and no one at counter
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February 2022 by Hara Flores
My husband and I really appreciate the help we received from both Bill and Evelyn on the 22nd of January 2022! This was the Richwood location. Bill came over from the paint department and helped us in Windows. This was actually the second time he helped me and is very knowledgeable even though this is not his regular department. He even let me call my husband on the phone and relay messages from him. The issue we had were windows without screens and he checked all the surrounding stores but ended up hunting them down in the back so we got our two windows!! TRUELY ABOVE AND BEYOND SERVICE! AND EVELYN SUPERSIZE THE SERVICE AT THE CHECKOUT BY GIVING ME ALL THE INFORMATION I NEEDED ABOUT PREVIOUS PURCHASES IN A KIND MANNER I COULD EVEN TELL SHE WAS SMILING WITH HER MASK ON! These are two great problem solvers and we're so glad to have them close by
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December 2021 by Suby Rue
Customer service was superb. I was trying to make a decision about some light fixtures, and a young employee asked if he could help. He was very knowledgeable and patient with my questions. Shopping expedition successful!
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December 2021 by Ellis Lewis (Ezzy)
Well this is a shame, saw isn't to good and after using it for 2 min it bent in 4 spots....all trees I was cutting down was about 4'in thick, was working great, cutting through them like butter then hit 1 that after bending 4 times I grabbed my other machete and it cut through little hard but didn't bend the blade...this is a nice tool for small brush but wouldn't recommend anything over 4 to 5 in...waste of money and just bought itEdit... Money returned but still bummed about the machete, will give a 3 stare just because they where very helpful
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December 2021 by harry reynan
Very bad costumer service, I am not recommended
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November 2021 by Gail morrison
Worst customer service I've ever experienced. Rude employees and weird business practices. I set up an account and put a $500 deposit so my contractor could buy a few items. The contractor called me from the store because the deposit money ran out. They wouldn't take a credit card payment from me to pay for the merchandise even though they had all my information on the account??? Never had this problem with any other store. I am an investment flipper and will not be using McCoy's for future projects.
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September 2021 by Philip Meadow
Different selection than box stores. Fair prices.
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September 2021 by Charles C
Just had a delivery a few days ago that AGIAN shows how devoted Mccoys can be to customer service. The load was pretty much the entire truck and the delivery driver unloaded it in the locations that I would preferred with no questions and overall customer service between the store and the delivery was 100% special thanks to Leon the delivery driver and Efren for there customer service and 100% professionalism.
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August 2021 by Miguel Grimaldo
They check me everything in the bag? and the plastic bag said.. quantity and price each for quick checkout!
