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August 2024 by Kelly Finn
This shop had my 2021 truck with some hail damage from June 3rd to August 23rd. They received a check from my Insurance company for over $8,000, cashed it then attempted to get another 15,000 for repairs from my insurance whom then totals out my truck. Long story short I tell them I'd just like them to finish what they've started being that they already received over $8,000. Wait another week and pick up my truck that has not had a single thing not even the windshield was repaired and they handed me a check for alil over a thousand dollars. NOTHING HAD BEEN DONE! Not to mention I had to come out of pocket for a rental this entire time! Worst experience ever! Most ridiculous business I've ever been involved with in my life. I really think that's a crime or 2!
DID I MENTION SOME HOW THERE WERE 3000 MORE MILES ON MY TRUCK!
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August 2024 by Mark Wartella
They fixed my Honda good as new after a distracted driver rear ended me at 40+mph
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August 2024 by Landry Christian
Don’t come because they don’t work they lie
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August 2024 by destiny barrera
they lost my moms car. waited a couple of months for a small repair and the whole car is just gone
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July 2024 by Eddie.Ls. C10
Took my truck with them for a dent on the door and took them 8 weeks to have it ready when I got it back side mirror was broken
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June 2024 by ChiaYing Tsai
READ ALL THE NEGATIVE REVIEWS BEFORE YOU COME HERE!
There is a reason why all positive reviews are short but negative reviews are long. BE CAREFUL.
I am extremely angry and dissatisfied with the service I received from this shop. They asked me to take my unfinished car back, promising to call me when they could complete the work. However, after I got home, they told my insurance company the work was complete and took the full payment. Let's see if they actually call back when the replacement part arrives. Otherwise, they will definitely get a one-star review for all the lies throughout the process.
5/12 Update: Still no update and no call from them. I guess they won't be calling since they've already received the money. I'm just glad I have my car back, at least.
I'm not a local and moved here one to two years ago. I don't have the luxury of an extra car to use while mine is in repair. I chose this place because they assured me, "The hail guy is coming today, it will be ready today," and "We have a good relationship with State Farm, so I'll get the estimate done and complete the work while getting approval."
After one day, they said the work wasn't completed because my insurance company hadn't approved the estimate. After a week of calling them several times, I learned they hadn't even completed the estimate yet. Three days later, they finally finished the estimate, saying it would take an additional two weeks to complete the repairs.
The day before the work was supposed to be done, I called to confirm the status and was told it was complete and I could pick up the car. Since it was late, I decided to wait until the next day. However, on that day, a lady called me (the first time they initiated contact) and said I needed to pick up the car the following week.
I spent $700 on a rental car, and they took no responsibility for the incorrect completion date. They received $12,000 from my insurance company and did nothing about their delays. They even claimed, "I don't know who told you it would be ready in one day. It is not possible," and "We have so many cars to repair. It is not under our control." Their explanations for the delays were ridiculous.
When I got my car back, they told me it would be next week before they could finalize the repairs. But after I got home, they closed the claim and took the money. It's been a week, and I haven't received any calls. Why am I not surprised?
STAY AWAY FROM THIS SHOP.
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May 2024 by Batbara Johnson
I would recommend Chris & Phil Body Shop to anyone. They did an excellent job on my car.. Kept me updated with text. Got my car 2 days earlier. It was cleaned and looked beautiful. Can't even tell there was a repair.
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May 2024 by Amethyst Norwood
Great customer service! They went above and beyond to help me and my car looks fantastic!! Thank you all again, very much appreciated! ❤️
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March 2024 by Tammy Godfrey
Best body shop and most caring people in East Texas
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February 2024 by melanie lafleur
There is a reason they have been in business for as long as they have. Good work
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January 2024 by michael kacal
Definitely need to work on customer service. Had vehicle for 6 weeks and no one called when they had questions about my vehicle. Got charged for work not done.
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November 2023 by Pasos Soto
Great job...Jose Antonio Soto
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September 2023 by Karen Byrd
Great body shop
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September 2023 by DEREK COKER
The Best Body Shop In The Houston Area..
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September 2023 by Claudia Escanuela
Excellent service and customer service
