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September 2023 by Naryu55
Great service. When I had a issue with the atm where it wouldn’t dispence the bills they assisted me in filling out the forms, and I got the money credited to my account within 3-4 days.
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February 2023 by swift pharmacy
I had a few concerns about Value Bank and the Operations Manager, Ms. Lana did her best to resolve the matter to my satisfaction.
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February 2023 by Namita Raskapur
Every time good customer service.we love to do business with this location.Lana is always supportive.
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December 2022 by Brianna Solis
I have enjoyed banking with Value Bank Richmond for several years. Lana is Top-Tier! Professional, personable and pleasant. When I go into the branch the tellers are attentive and friendly.
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October 2022 by ruby r.
Very good service . I always am thankful because they always assist me on almost anything . They are helpful . I owe them a good thumbs up
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August 2022 by Nancy Frank
My husband and I love doing business with Value Bank. The knowledge and expertise of all the staff along with the good ole hometown customer service we receive at EVERY visit makes banking at Value Bank so pleasurable! Lana and her staff in Richmond are great!
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August 2022 by Staci Buck
Terrible bank choice! STAY FAR FROM THIS BANK/INSTITUTION- my first impression was ok, then we were CHARGED $100 PLUS WITH NO EXPLANATION! One of the issues is several $8.95 charges for WHAT? We asked for an explanation in SEVERAL CALLS AND NO ANSWERS! At Chase, we had a great experience 9 years, thought we'd try a more community bank...HORRIBLE DECISION! SAVE YOURSELF A HEADACHE!
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August 2022 by ademola orekoya
I had the best customer service experience of my life with Lana and her team at the S. Mason branch . It was a very professional and smooth relationship throughout my MSB account opening processes . The team there are very cordial, friendly, knowledgeable and highly professional. I will definitely refer my friends to bank with Value Bank Texas. I strongly commended S. Mason branch for their exceptional customer service relations.Ademola Orekoya
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August 2022 by terry h
This banks treats you like a person, not a number.Lana ,the branch manager will go above and beyond to help you. If you're looking for personalized service, move your accounts here!
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August 2022 by Infinite Designs
ValueBank Texas has been my bank from the start. Their management and staff are very professional and friendly. I highly recommend banking with them. Also they have popcorn on Friday.
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August 2022 by Roger Cruz
Setting up a new account was quite simple with the help of their friendly staff. I am happy having an account there.
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July 2022 by Christine Balogun
This branch of ValueBankTX is wonderful; beginning from Lana, the manager, and ALL the staff. They are ALWAYS very professional and helpful. I enjoy banking here and I will recommend this branch any day any time. They deserve ⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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July 2022 by Mark Hulse
Best place to handle your banking needs in Richmond. Lana and the staff are awesome. They are always helpful and pleasant to deal with.
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June 2022 by Valrie Papillion
I opened an account here because it was smaller and more personable. I completely regret it. There isn't an ATM outside the building and hasn't been one for some time. That means I have to pay a fee at other ATMs and also I cannot deposit funds outside of banking hours. I get absolutely no perks but they're quick with the fees. Extremely inconvenient.
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June 2022 by Zara Chinwuba
Excellent excellent service. The customer service at Value Bank goes above and beyond everytime!
