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July 2024 by Biraj Brahmbhatt
Great service and helpful.
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June 2024 by Lisa Thompson
The nail area needs to be kept up better. Always low on nail polish.
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May 2024 by Amber Saunders
I should have known not to come back here when the last stylist burned me, but she had a decent personality so I simply left and went to another location. Unfortunately, Ulta overworks and underpays their stylists so the stylist that I loved at another location quit. I decided to give this location another shot and try another stylist. Not only did Ulta increase their prices and remove services that were once included in their silk press price I was never given notice of the price increase and the removal of blowouts. I booked my hair appointment last night with a stylist named Huyen for 11 am today. Funny thing my phone died last night so I walked into my appointment only to find out that she was there,but someone had moved my appointment ten minutes after I booked it last night without my permission or notifying me. Funny enough for a later time and with the stylist that burned me four times. Imagine how pissed I am, because when confronting the stylist she tried to lie and say her regular had that appointment when in reality no one had the appointment but me. I had and still have text message evidence of time stamped appointment confirmations. I suspect she forgot to book her regular and moved me to another stylist when she saw someone different was coming. All of this literally happened last night and today. The manager looked in the system and the person who made the change wasn't even working last night to change my appointment. So I'm assuming this girl used someone elses login to change her own appointment so her regular could get the spot she forgot to book. Or it could be someone else, but when the manager spoke to her no one wanted to fess up. Highly unethical. And yes I noticed. It's saturday and most places are booked so the manager had me book with their master stylist Faraz. Despite him going through the motions I have never had a quiet hair appointment. He never asked my name, told me his background, asked what style I wanted. He wouldn't speak to me at all outside of trying to upsell me on a deep conditioner, trim my hair, and he even introduced a makeup specialist to me when I DO NOT WEAR MAKEUP. NOR DID I COME TO GET MAKEUP. Instead of trying to upsell for services I DONT want try being friendly and finding out the reason for my visit. I was not happy with the customer service at all. Most boring and uncomfortable appointment of my life. The only thing I asked of him was to use a round brush to blow dry my hair because I have curly natural hair. Of course he IGNORES my request and brags about using a 300 hair dryer with NO ROUND BRUSH. So guess that. At the end my hair looked nice and then 2 hours the same day...Yes right now I'm home and my natural hair has puffed up like a lions mane due to the humidity why?? Because he didn't do my hair how I asked. I don't have white hair. So you have to use a round brush to ensure it's dried at the roots properly otherwise it will puff up later. Had he bothered to talk to me and had listend he would have known that. So now I have to waste my time finding another stylist and redoing my hair at home. I go to Ulta every two weeks to get my hair done so I would have been a regular and I always tip well. This location is lucky I don't call my bank and get my money back! Just Run don't walk away from this location. Fake smiles, shady behavoir from stylists, and poor technique. The 1 star is only for the manager who did her best to get me rescheduled. Unfortunately, this is the worst ulta ive ever been to and I will never return. Not even to buy products. If this location's numbers isn't up to snuff I'd suggest cleaning house. Absolutely embarassing. When did Ulta fall so low.
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May 2024 by Catherine Egbeogu
I went in today to get my eyebrows waxed a lady named summer attended to me . She’s the sweetest person everrrr. Loved how she made me feel so comfortable and relaxed and we talked the whole time while she got my eye brows waxed. Summer if you see this review just know u are an amazing person and keeping being good at what you do ?
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May 2024 by Clarice Truitt
Scheduled an appointment with Nadia for a Signature Haircut, had a consultation in the beginning, I told her i wanted to cut it down to below the shoulders, I had hair down to my lower back. We went to wash my hair everything was fine, came back she went straight to cutting, chopped of a major amount and it was already at a LITTLE below the shoulders so I was fine with that I couldn't go back and change it either way. Next she goes to the back and starts cutting more and more off, I didn't realize she wasn't just making sure it was even until she got to the front, then I noticed I was leaving with a bob instead if what I asked for. Not just any bob though, a bob that is uneven and is somehow horrendous in the back. So I called the General Manager the next morning. I couldn't talk to a manager in the moment because I didn't even see how bad it was in the back untik after I left. She said she'd call me back and to email pictures in, so I did. Called back about an hour and a half later she was busy, called back 6 hours later and she isn't in the store anymore. I wouldn't recommend going here for any hair appointments with Nadia, and if you do and she messes up your hair, good luck trying to talk to management.
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April 2024 by lu ose
My fenty powder was 40% off last week.... yay
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April 2024 by M Pjava
I've been a customer of Ulta Beauty for many years and seen and met several people and staffs in two locations. There are a handful of good and friendly staffs and non-friendly ones. But of course the good ones are the best! And have no intention of stopping to shop at Ulta.
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March 2024 by Shams Zerin Suriaya Ferdousi
I like the store
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February 2024 by Valley Confer
The staff is always friendly and very helpful!
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February 2024 by brenda kalawi
Friendly people
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February 2024 by Estella Sia
Love my stylist ?
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January 2024 by Estella Luzuriaga
Love my stylist ?
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December 2023 by Michella Akaluzia
I have been crying for half an hour since leaving this store. I felt stereotyped. I shop here and just last week , I got two perfumes . So sometimes I just like to go in and see if there are new things I would like to try out or just discover new items in general especially perfumes. Got in and the lady at the register left the register to just follow me about. She asked if I needed something and I said I was fine . There were other customers but maybe because I am a black lady she was just following me to the extent I became uneasy . Then I started trying a perfume out and she asked me if I wanted to buy it? Mind you, this was a tester and I told her I had bought two perfumes and not really sure if I like one of them so might want to exchange it so I am just checking to see if there is something I will like better . Then she said if I have opened the perfume I can’t return . I have only sprayed this perfume once , the day I bought it . I am a perfume collector and I buy most of them from Ulta. The Sephora next to it does not have a large variety of perfumes and macys is really far. Even sometimes when I don’t want to buy I like to come around to discover new scents. I told her that was not true that I just bought it and only used it once and she started to argue. I went to another lady at the register and reported the matter and she said the lady was new . I was the only black person at the time and this lady staff picked on me to treat me so differently from everyone else. Ensured she made my shopping experience uncomfortable that I had to leave the store . Only positive side is that she saved me some bucks because I could have gone for a new fragrance. I came in with my 6 year old daughter and I cried because the whole experience was so humiliating.
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December 2023 by Faraz Saleem
I love this Ulta location specifically because the staff is so knowledgeable and friendly. The salon located in the back of the store is also very nice! Variety of professional products and services.
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December 2023 by Dinora Argueta
I am very disappointed I spent a lot of money on this store in a monthly basis this time I spent $80 I ask for my birthday gift and the employee reply “ we are out of gift “ (monotone voice) and I came home and find out there was a coupon that I didn’t use. They don’t talk about coupons that may benefit customers.
