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March 2024 by Dorhale Johnson
Nathan is always so welcoming and helpful when I visit this branch. The staff at this location is always attentive to my banking needs and very professional, they make my trip(s) to credit union enjoyable.
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March 2024 by Mya Gzz
Greats customer service. Nathan was very polite and helpful
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March 2024 by vicky wang
My friend referred Texas Bay to me, so today I opened new account with Isabella Hernandez , she provided professional and friendly service to me, I really liked her attitude!
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March 2024 by Corina Parker
Nathan was very helpful!
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March 2024 by Edward Fritsch
Good afternoon. I would like to take this opportunity to inform the management of the Texas Bay Credit Union in Richmon, Texas of the outstanding and I mean outstanding tireless efforts in working with me and upper management to solve a alleged fraudulent transaction to one of my accounts. The arduous and tedious work of both the director of the Texas Bay Credit Union in Richmond, Melissa Ramin and staff member Isabella (Bella) Hernandez in resolving this fraudulent transaction was truly a "work of art". They both tackled what needed to be done to prevent further fraudulent activity to my bank account and ensuring that this particular incident would not happen again. It can be a frightening and emotional event when you open your personal bank account and it reveals that someone has withdrawn funds from your account. These two wonderful and highly knowledgeable people knew what to do and put my mind at ease and proceed to correct the transaction and took strong but assuring action to ensure that the fraudulent transaction was to be returned. With tensions ramping up, they took positive action to place the entire incident in a calming and tranquil atmosphere in order to resolve in record time. As far and I am concerned, these two employees deserve to be recognized for their no-nonsense approach to their normal activities in the credit union and go into action when needed to resolve any and all financial issues that comes their way. The entire credit union staff Mel, Bella, Marisol and Nathan are all to be congratulated on a "JOB WELL DONE". This Texas Bat credit union branch of Richmond presents an atmosphere of "professionalism" to all customers at all times. Believe me, "You should be proud".
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March 2024 by the parra family vlogs
All the employees at Texas Bay Credit Union at the Richmond branch are extremely helpful and friendly. They are prime examples why I choose to have a Credit Union account verses a bank account. Thanks again
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March 2024 by Glow Okulaja
My visit to TBCU in Richmond branch was very fast and professional, all thanks to Nathan.
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March 2024 by Sherri Wick
My son and I were immediately greeted by Nathan this morning while visiting the bank. Nathan provided me with clear directions and support with the services I needed. It was quick and smooth, which I’m grateful for! Thank you for great service!
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March 2024 by omar garcia
The experience was delightful. The employee Nathan was very helpful
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March 2024 by Baba Yaga
I love their customer service. Every time I enter the bank I am received with a smile and a willingness to please.
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March 2024 by Jaime Nápoles
Marisol was amazing and professional, thank you very much.
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March 2024 by eric moses
Great service always. Nathan was awesome
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March 2024 by Daniel Arias
Amazing customer service!
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March 2024 by Wesley A. Story
Excellent and courteous service!!
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March 2024 by Delia V
Texas Bay Credit Union has very friendly staff. They greet you the minute you walk in and make sure you have what you need. Nathan helped me the last time I was there and went above and above making sure my financial needs were taken care of.
