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August 2023 by Linda Aranda
Very friendly and polite staff. Office is super clean. Well recommend to friends and family
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August 2023 by Melissa Schuelke
Lovely service and very knowledgeable people.
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August 2023 by Janice M Harrison
Very nice employees, enough spaceStephanie makes sure you have everything together as far as your locks in place and your due dates are coming . She is a wonderful person and has the best attitude anyone could ask for. Good asset for the company.
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June 2023 by Alexis Castro
It was great Very good service
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January 2023 by CARLOS RAMIREZ
Friendly staff, very helpful and I have been loyal customer since leaving Extra Space. They have inside and outside units. You can actually tell the climate controlled are cooled units. Keep up the great job Stephanie. Love the staff at Richmond location
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December 2022 by Katherine Johnson
Do NOT rent a storage unit here. In June, we moved from our old house and put our entire 4 bed/3 bath home in a climate controlled 10x30 unit. It was packed to the rim with all of our furniture and appliances, boxes, etc. Today we were so excited to move into our new home after a long awaited 6 months only to have everything we owned absolutely destroyed by rats. Apparently, last month, a neighboring unit left out food and an infestation occurred in the unit next to us. We were informed of that this morning by the woman that works there when we brought the situation to her attention. There was no acknowledgement of the infestation to us when it had occurred… we were completely unaware of the situation until today. My husband has called the district manager 3 times and left 3 voicemails with no return call. It was as if they were just trying to cover it up. We are absolutely appalled, heartbroken, and angry. I would not recommend this facility to anyone.
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December 2022 by Katie R.
Do NOT rent a storage unit here. In June, we moved from our old house and put our entire 4 bed/3 bath home in a climate controlled 10x30 unit. It was packed to the rim with all of our furniture and appliances, boxes, etc. Today we were so excited to move into our new home after a long awaited 6 months only to have everything we owned absolutely destroyed by rats. Apparently, last month, a neighboring unit left out food and an infestation occurred in the unit next to us. We were informed of that this morning by the woman that works there when we brought the situation to her attention. There was no acknowledgement of the infestation to us when it had occurred... we were completely unaware of the situation until today. My husband has called the district manager 3 times and left 3 voicemails with no return call. It was as if they were just trying to cover it up. We are absolutely appalled, heartbroken, and angry. I would not recommend this facility to anyone
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September 2022 by Linda B.
It was so easy to rent a unit, but when it came time to check out of the unit, what a hassle! I even got charged for the next month's rent! I was told by someone that all I needed to do was let someone at the office know I moved out. No one was there to tell. I tried calling 3 - 4 times and the recording said "the mailbox is full." Finally, I called Corporate who tried calling them (at a telephone number I did not find online) and said someone will get back to me. It has been over a week trying to get ahold of the office manager! We will see how this turns out!
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July 2022 by Rannah Zamora
StorQuest in Richmond, TX exceeded our expectations. The facility is extremely clean and reasonable priced. Bobby at this location went above and beyond to take care of us. He took the time to explain everything, walk us to our unit and walk us through the keypad usage.
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September 2021 by Glenda Morales
Stephanie at the store is very helpful and does everything to accommodate us every time. Bernard is very informational and helpful also.
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September 2021 by Ed's Bee Wrangling
Bernard and Stephanie have been managing the location on Gonyo street During my entire lease with StorQuest at that location.They have always been very accommodating and helping me with my storage needs. Helping me during the times where my income was very low and they were very understanding about working with me to get my payments in.Besides the obvious value, I would definitely recommend this location for its excellence in service!
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June 2021 by Millie Meyzen
Mr. Bernard is amazing! Very patient. The whole booking experience was great. It was quick and the prices are great. Thank you!
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May 2021 by Thomas Randlett
They have the best customer service. Very responsive and have gone above and beyond to help with any issue we have had. Will continue using for years!
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May 2021 by Linda Carr
The staff was wonderful during my first visit to StorQuest in Richmond. Nice clean facility and friendly staff.
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February 2021 by Daniel Flores
I have been storing here at storequest for years on end. The staff is always courteous and attentive ready and willing to meet my storage needs. They have both climate and non climate controlled as well as pull in units. It's a one stop shop for storing and moving needs as they have packing material and rental trucks. I am satisfied with there services.
