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February 2024 by samiuddin shaikh
I am fully satisfied for all service
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February 2024 by Pipo
so we go there after having bought 3 cars— no one seems to care we were repeat customers—didn’t have the exact model we wanted mind you a $60k car so they said they would try to get at another dealer and call us—- still waiting for the call
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February 2024 by Lift Yo Hands
Terrible experience.Took 6months to get my vehicle back.Lack of communication from Sterling.I literally had to keep calling for updates. Multiple delays which were rarely communicated with me until I had to reach out.If a date is given and that date will not be met, why not give the customer a call to inform the customer. Nope. At times they would send an automated text to inform that the date is being pushed back but I’d say that was less than half the time. Majority of the time there would literally be no communication.After 6 months and my vehicle is now “ready” upon arrival I notice my parking sensors were missing. What’s crazy is the back of the vehicle was not even damaged in the accident so how and why are my sensors missing.Open the door and part of the car floor is missing, someone didn’t put it back together. Oo and my tire pressure sensors no longer read. But my car is “ready”. Just terrible!
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February 2024 by Laura Miranda
Communication, repairs, and customer service were all amazing! Shane Steele truly is the best of them. So kind and went the extra mile to provide the best service.
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February 2024 by Leylani A
I brought my car here after an accident. I worked with Yancy and she kept me informed on every every update. I did not have to do anything else, they worked directly with the insurance to get the cost covered. My car looked like new after they worked on it for the month of December.
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January 2024 by KARL RODMAN
I would advise any one not to take their car here at Sterling McCall collision!! They kept the car for 30 days and the car still isn’t fixed properly.
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January 2024 by Kyle
Overall great experience here and zero complaints. My vehicle looks immaculate and they communicated progress the whole time. Yancy was excellent and very helpful! Look no further
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January 2024 by Areeb Hilal
Excellent service
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January 2024 by Dorothy Handy
The service quality, people, and communication were excellent. I would have given them 10 stars! My estimator Tony Johnson communicated with me via text and email at every step and change in progress. I would strongly recommend them!
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January 2024 by Omar Longoria
Friendly and courteous service, keep up the great work, thank you
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December 2023 by Yaritzel Cuellar
Richard was very good with time and communication. I was in and out for my oil change and I got a free cleaning :)
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December 2023 by J
Whoever they got answering phones and greeting potential customers are lazy, lying, time wasters.All I wanted was a simple, straightforward, out of pocket estimate for some damage to my truck. I set up an online appointment requesting an estimate. I get a call back the same day asking what I needed. I explain that I need an out of pocket estimate and the woman tells me I don’t need an appointment, I just need to come in anytime during Monday through Friday. Okay? Well my appointment was on a Saturday, so could I just come then. Sure. I make my way to their location, waste gas, and get stuck in Christmas season traffic both on the way, and back, just for the lady at the desk on Saturday to tell me they don’t do estimates without insurance. She gave me all of the instructions, step by step, on who and what to call for insurance claims. But no estimate for out of pocket repairs, of course.They know the game, get the insurance estimate, do the job for a lower cost, pocket the rest. But so do I, and to not even want to do an out of pocket estimate for a customer is disgraceful. Therefore, I know this place can’t be trusted.I couldn’t tell you anything about their work, because I never got the chance to try them out.
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December 2023 by Mark Wickliffe
Good service. Good communication with me. Thorough in repairing my vehicle. Shout out to Yancy Mejia, my estimator. She was very easy to work with and kept me informed about the progress on my vehicle.
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December 2023 by Laural Shuptrine
My experience was awesome. If ever I need that kind of service, I will certainly call Sterling for repairs. I give them 5 stars.Laural Shuptrine
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November 2023 by Carrie Hollingsworth
I am very very please will the service. Mr. Shane and service team did a awesome job on my vehicle. Will like to thank them all. Mr. Shane did not let me have the vehicle back until he felt it was right. Very good customer service. I give them 5 stars.
