O'Reilly Auto Parts store #6186 in Richmond, Texas, offers a wide range of auto parts, tools, and accessories. Located at 8415 Farm to Market 723 Road, the store provides free services such as battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. It also resurfaces brake rotors and drums and offers a free Loaner Tool program with a refundable deposit. The staff is generally friendly and helpful, with many customers praising the customer service for being honest, attentive, and professional. One employee was specifically commended for their friendly and helpful manner, and another for assisting with a tire puncture, saving a trip for the customer. The store is clean, well-stocked, and well-lit, meeting basic auto needs. However, some reviews mention areas for improvement, such as the need for better customer engagement and social skills among team members. There was also a case of a mistaken online order where the customer received a different brand of oil than requested, leading to disappointment. Overall, the store is appreciated for its helpful staff and services, though enhancing customer interaction could further boost the shopping experience. With over 6,000 locations nationwide, O'Reilly Auto Parts remains a convenient choice for auto parts and assistance.
Absolutely fantastic service. Was helped by Michelle, she went above and beyond!
December 2024
Isaac. I needed a new battery and he took the time to explain the differences between batteries and put it in my car. I’ve had this same experience at other O’Reillys and this time I thought I’d mention it.
October 2024
Michelle, Niko, and Noah did a great job helping me out.
