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August 2024 by Muhammad Salman
Worst experience. No talk, no hi or hello. Sounded like they are doing me a favor.
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July 2024 by Justin Cox
This really is the worst pharmacy with customer service! I am trying to find my son’s medicine and it’s on backorder at our current pharmacy! I asked the if they were able to tell me how long their current backorder will take “the answer is no”. Well they were the only one on the area that couldn’t help a mom with an autistic child. This isn’t the first issue we have had with them, and I believe the same tech we talked to today.
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February 2024 by C C
I want to thank Johnathan for his help. It's a shame the other young blond haired girl didn't want to do her job.
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July 2023 by Chase N.
This was previously my preferred store. There is another store a mile from my house, but I chose to come to this location because of the cleanliness and variety of products. However, the customer service from the customer service desk is atrocious! I was spoken disrespectfully over the phone by a manager until I let him know that I was disabled, then the conversation was more pleasant. However, when I followed his directions, and called back to pick up an item that had been missing, the lady that answered refused to listen to me, and in the middle of my sentence, she transferred me to someone I had already spoken to. Do better Kroger!
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July 2023 by Louise Driggers (Loubie3D)
Been using this pharmacy for years now. Staff are very friendly and helpful and go the extra mile
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March 2023 by Gabriel I.
Everything at this particular location is always done so efficiently and professionally with customer service at the forefront of the whole experience. The manager Jarvis really took his time to resolve my customer service issue to the point where I will be a returning customer for years to come. I am proud to be a Kroger shopper.
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February 2023 by Sterling M.
Rude deli folk Hope H‑E‑B puts em outta business - never post but Kroger a California company no bueno Shop at H‑E‑B a Texas tradition
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January 2023 by AJ Aijaz
This is for the management. This management needs to figure out why the basic Antibiotics for kids is out of stock. It’s not a national outage, the HEB and CVS both for it. This happened 4 times in 2 months and every time the excuse was “we are out of stock”. I finally changed my Rx permanently to HEB and never had an issue.
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November 2022 by Cathi S.
We drive past 2 nearby Kroger stores to come to this one and today I had a great example of why. There is a special going on where card members get a free turkey if they spend over 100.00. We knew about the special but we have already bought 2 turkeys and do not have freezer space for a third. The lady in front of us spent over 100.00 and the cashier told her about the special and went and got a turkey from the cart of turkey located at the front of the store. When it was our turn to checkout and our total was over 100.00 she also offered to get us one. I just think this is a shining example of "over and above" good customer service!
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November 2022 by Heather B.
I spoke to a very rude person at the Walgreens pharmacy in Waterside. I called Kroger with my questions and spoke to a very polite, helpful woman. It was a complete 180 and I'm so thankful for her help. Dealing with a sick son and a upcoming funeral is very stressful so a little kindness went a long way. Thank Kroger pharmacist.
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October 2022 by Jahnabi C.
This has been my go-to store. And it turns out, in the evening after around 6 pm or so, produce section will be almost out of stock almost always. I can understand not restocking after late night, however, why so early evening when many people just get off work. Otherwise decent neighborhood store with drive-up option too. I've never tried drive-up so no comments on this. They have a decent bakery section too.
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July 2022 by Armando Martinez
I heard stupid things before but I come here tx to visit my brother we have a little party tonight and I up very early this morning to buy staff for the party and guest what I can buy beer at 9.30 am I need to wait to 11 am
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July 2022 by Jacob McCamy (Jtmccamy)
Closed before posted time. Use a different pharmacy for time sensitive medications.
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April 2022 by Syed Yahiya U.
Majority of the times the produce is very low in stock, and the ones left are almost close to rotten. Staff is very very short, if you ho there after 8:00pm there is no Organic milk or Plain Yogurt in shelf, and nobody there to help you, if you go to counter and ask for help, the person says, if its not shelved the. We are put of stock, but most of the times it is there but in the back and few good employees went back to grab me milk and Yogurt. Kroger Management should install help button on very back near milk and also in each aisle . And please hire people
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April 2022 by Alexis Harlan
Definitely felt like I was an inconvenience at this pharmacy. I just got my wisdom teeth removed & the dentist accidentally called my prescription into the wrong pharmacy. Arriving to the pharmacy, Im clearly uncomfortable & the staff seemed so bothered by me. As my dentist was fixing the mistake over the phone with the pharmacy, the pharmacist told me to move when there was literally no one behind me. I felt like I was in the way & I was just trying to figure out how to get my prescription while my mouth was swollen. Thank God for Sadia ( I think I spelled that wrong) but luckily she got my prescription & made me feel seen & important rather than another person coming through the drive thru. I appreciate her so much right now.
