-
October 2023 by Ethan T.
this place has absolutely zero integrity, i had problems with my charger alignment awhile back and they told me what parts i needed to get it fixed, replaced all components and still the problem remains. my brother took in his mustang for a diagnostic and when he gets the vehicle back his check engine light is on and his car sounds like its about to give out. yet integrity has no clue how it came to this after they tightened his spark plugs which they didnt even have permission to do.save your money and time, this place is a joke
-
September 2023 by Noell Myska
Went in for an oil change this weekend. I was hoping to be there early enough to get in and out . John assisted me and was open and honest on how long it would take. I was able to come back later in the day for quick service. I appreciate their honesty!
-
September 2023 by Martin Espinosa
Great place for car service. Have been bringing my vehicles for the yearly inspection, service is quick and courteous.
-
August 2023 by Joe S.
Thought I was having problems with my transmission. They said it had to be rebuilt. Charged me over 3 grand. Was still having problems after taking back multiple times they said they had to pull transmission out again. Well the second time I got my car back it was in worse condition cooling fan would shut off 13-15 minutes after turning car off. Took it back multiple times same thing oh it's fixed but my car was never the same again. Long story short get a second opinion before spending all that money. Oh yeah I got my car fixed by another mechanic said nothing was ever wrong with my transmission or ECM like they wanted to replace and charge me another Grand at integrity tires that's when I said enough turns out it was an electrical issue. Go figure. Lost a good customer.
-
July 2023 by Kendall F.
DO NOT USE. Incompetent and unprofessional.I have a 2017 Silver Ford Escape and was having trouble with the hatchback/trunk. At times, it would not close and at other times, it would not open. For example, it flew open as I was driving on the highway, with concrete pavers in the trunk. I brought the vehicle in for them to take a look and despite what I told them was happening, they tapped the trunk a few times and told me there was nothing wrong with it. They indicated it might be the motor but it seemed fine, and I'd have to bring it back in for them check. At that point, I should have gone elsewhere but my mother has been using Integrity for years so I stuck with them. I brought the vehicle back in to reassess on 6/9/23. The left lift support was damaged but they told me that both of the lift supports had to be replaced. I should have insisted on seeing them, my mistake. When I asked why the right also needed replacement, the service rep on the phone simply told me he didn't know. I needed the trunk repaired, trusted them to do so and approved the estimate. They charged me $518.64, which really would not have been a problem except they did not fix the problem. When I picked the car up, I asked why the trunk was opening and closing so slowly - again, "I don't know." No talk of the motor. The trunk now is worse than it was before I brought it in. I takes 10 minutes the get the trunk open if I'm lucky, and it closes only every 6 times or so. I called Integrity to bring the car back in and asked for a loaner for two reasons: 1) They do not fix the trunk as promised, and which I paid for; and 2) I need a trunk that opens/closes for my mom's wheelchair. I can't travel without a functioning trunk. The first time they had the car, I rented a car which cost me $300. I couldn't afford to rent a car again. The service rep told me on the phone that he would let me know when they have a loaner available, and it has now been THREE WEEKS+ and not one word from them. I find this absolutely appalling and unacceptable. I do not write reviews but honestly, this one must be communicated because I would tell everyone I know not to use Integrity ever, for anything. The most unprofessional and incapable auto repair company I have ever dealt with. Rude customer service on top of all of the above, which I ignored until the subsequent events above took place. Integrity supposedly stands by its work (warranty 12 months or 24,000 miles), but apparently this is false advertising. I'm sure there is an agency I can file a report with to resolve this issue.
-
July 2023 by Imdad Siddiqui
I did my car state inspection staff is friendly and complete my car inspection in a timely manner. Nice clean waiting area as well.
-
June 2023 by Rob Savinelli
do not hesitate to use this garage. They are GREAT. I’m located in CT and my daughter’s car didn’t start when she was in Richmond,TX. She needed to be at the airport for an international flight, so time was short. John at Integrity was amazingly helpful, helped us coordinate to get the car to him, and was able to diagnose and fix her car quickly so that she could make her flight. Amazing job and amazing service and responsiveness. Can’t thank John and team enough.Service: Auto engine diagnostic
-
May 2023 by Elizabeth
I am awful about last minute requests to come in and Integrity always finds a way to fit me in. Their customer service is fantastic! Quality work for a great price!
-
April 2023 by Brenda Martin
EXCELLENT CUSTOMER SERVICE!!!! I am from Indiana was visiting friends the past 2 weeks and got a screw in my tire. I stopped to have them look at it without an appointment . John and the other gentleman (I apologize for not remembering his name) at the front desk were so were so accommodating and helpful. They had someone take look at it right away. They repaired the tire with no cost to me, this might be the norm for Texas but here in Indiana that would never happen, a minimum of $25.00 (unless you purchase road hazard). If I lived in Richmond, Texas they would get all my business! Thanks so much, I felt safe driving back to Indiana. Keep up the great work!Service: Tires
-
April 2023 by Elizabeth Mitchell
Matt is a star! I felt like I was the only customer they were servicing. Honest, efficient and kind! The most shocking part that made me write this review is Matt followed up with me two months later to check how my car was running! Most definitely will continue going for all car needs!Services: Vehicle Inspection
-
March 2023 by David Kuffel
They’re the best. Period.Straight up honest. They do qualityWork. Great at communicating with the customer. Work is done in a timely matter.Services: Vehicle Inspection
-
March 2023 by Mark Stevens (Masgraphics)
We had our 2017 Nissan Rogue serviced when we was living in the Katy area trusted auto shop. Had to move three years ago and always looking for a trusted and honest mechanic locally in Richmond area. Intergrity has good reviews and decided to give them a chance. Our AC went out and unfortunately it was the evaporator coil just as I suspected which was under the dashboard where everything had to be removed. Matt quoted me a fair price and I did shop around to compare. We got the vehicle back within two business days. Integrity is very professional and has great customer service. We will definitely use them again. Thank you for getting our AC working!Service: Air conditioning
-
February 2023 by Glenn Woodard
This place does a great job with also very little wait time to fix what is wrong with your vehicle.
-
February 2023 by Carley Richards
Had an oil leak. Integrity did a great job on getting my car taken care of in the same day so I was still able to go on my weekend trip. I will continue to go back, as I was very impressed! Great customer care
-
February 2023 by A P (YouReTheDevil)
We come here regularly for oil changes and maintenance for 5 years; the customer service experience has gone downhill. The work they perform is still good. We haven't had any maintenance issues(maintenance work performed has been good so far), just communication issues. They pencil whip inspections they say they perform when they do oil changes.
