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April 2024 by Amy Pour
Very inefficient employees. They make mistakes all the times. Lot of people have same last name. They are like robots (robots are better) will ask you your name and DOB for verification but they don’t listen to what you say. The lady gave me other person meds. Date Feb 1 2024 between 3:30 and 4:00. In Drive through my wait was 20 mins plus. And they have no politeness, no thank you. My Goodness, such a bad customer service. HEB, Please get good people. Thanks
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March 2024 by thegamerpro42yt
There is a reason why this HEB pharmacy has such a low rating... I recently transferred my prescription over to HEB since I no longer have medical insurance. That means I have to rely on a third party entity to try and get the best price. While Good RX frequently advertises HEB as having lower prices, I have yet to see this be the case. The first time I went to pick up my medicine, they could not honor the advertised price because they claimed the system was down. I needed it right away so I ended up paying way more. Then just this week, again, I called it in, but they said they couldn't honor it, don't know why...I was just glad at least I got a heads up. When I told the tech not to run the prescription, she then said she could get it for me at a lower price through another site. What they never told me was that it would be a different name brand. I didn't notice it until the next day when I opened the bag. After looking up that medicine and realizing the horrible ratings it had, I ended up transferring my prescription to Kroger. When I tried returning it to HEB that same day, I was told that because my prescription was no longer in their files, they could not accept it.
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March 2024 by Asad Bhimjee
No customer service. No problem solving skills. No critical thinking skills. Avoid this pharmacy.
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March 2024 by Tim Parker
The worst possible HEB experience of my 45 years of being a customer. The pharmacy is a psychotic odyssey that will cause you to have seizures. You get notifications that prescriptions are ready and after waiting in line for 25 minutes having them search for you, name, spell your name repeat your DOB a few times, what is your address, what’s your phone number 10 minutes later “ oh here you are it isn’t really we need prior authorization….. can you call you’re doctor?? So shopping at HEB have become accustomed to a quasi self service no matter what lane you’re in you will always sack your groceries so bring a friend who can sack while you pay. Our last experience was sacking as the cashier made a cell phone call as we sacked our groceries and he gestured the give me one minute sign for the next customer as he completed his call. Be on the watch for the newer blue carts being driven by the HEB partners they will block entire isles, cause you to move out of the way as they have become personal shoppers for people who don’t want to come into the store and avoid all the carnage. It’s no longer your H‑E‑B it’s someone else’s not sure who. I’m completely disappointed in the HEB experience and how far this location has drifted from the vision that made this a Texas favorite. Will we probably not continue to be shoppers…. like so many we’ve discovered Whole Foods and Krogers new Super Stores. There is genuine competition and other grocery stores that will be happy to sack our groceries and pull orders at night to avoid the blue carts and have our medication ready when we arrive. As H‑E‑B grows and begins to move outside of Texas it will continue to morph into something we soon will no longer recognize. Revisit farmers markets, find a local butcher.
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March 2024 by flipp1105
Only one person always working the register. I sit in line while multiple employees are joking around in the back.
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January 2024 by Bryan Urias
Pretty rude pharmacist imo. Sure I forgot one of my medications at a family outing so I made a simple request of getting a single tablet (which I'll pay for) to hold me by until I pick up the rest from family. The pharmacy tech was very polite and went to check with the pharmacist. Not sure what her problem was but came off very rude and not having it. In a very stern and rude demeanor, informed me of having to pay (the full price of the whole bottle) for a single tablet.I didn't have that same energy when speaking with the pharmacy tech, not sure why she felt the need to be aggressive.Was it my fault for leaving mediation at my families house. Yes.Sorry for asking a question. :(
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January 2024 by Richard
I tend to avoid negative reviews but without fail this is the slowest pharmacy ever.You'll stand at the window for 20 minutes as the 1 or maybe 2 staff tell you to wait, even when you've called ahead and they say your prescription is ready.There's multiple windows to serve customers if they have high demand but they always have them shut except 1.I have no idea what is wrong with this pharmacy, but after trying to use it for 3 months I've just lost too much of my time.
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November 2023 by Kelly Huynh
Very bad and unorganized workflow. Pharmacy clerk does not know what she is doing or understand what patients try to tell her. I requested refill from the app for next day pick up marked at 11am. When I came at 10:45am, she told me to wait for 20 minutes which I did. When I came back at 11:10, she told me I was out of refills. After checking with her pharmacists multiple time, she still did not understand what I tried to tell her. Thanks to her coworker who stepped in, they “found out” I had a new rx sent to them. The clerk went ahead and tell me to wait for 20 minutes. Don’t talk about patient care. This is just absurd customer service!
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November 2023 by Mike N
Staffs are extremely slow, not my first time here but will be the last. There are 6 ppl in the line and I waited an hour!??
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October 2023 by Gabrielle N.
Horrible cashier named Bianca. Had an awful checkout experience with her and was extremely rude towards me and my partner while trying to figure out how to work the employee discount.
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August 2023 by Jonathan T.
I don't know why they have to make it so difficult just to refill a prescriptionI've been going there for over four years now they are pushing the app and say I need to know the names of the prescription on my wife account which I never had before
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July 2023 by Karen 2.
this h‑e‑b is pretty spacious and has a good variety overall. staff are good & there's a decent amount of local stuff. would overall recommend
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April 2023 by Yasmina Salaymeh
The absolute worst pharmacy ever. Lazy, slow and RUDE staff. Very unprofessional and unorganized.
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February 2023 by No O.
This review is specifically for the hiring managers. please yall should stop posting jobs if you cant take your time to review the resume of applicants. i applied for several jobs in this store since last year but only one department got back to me. i understand that y'all are busy but the people applying are also in need of the job. we have bills to pay. your managers keep taking my name and information telling me " i will check your application and get back to you" but y'all are just LIARS!!!please stop
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January 2023 by Emma W.
Such a good and organized place! I always buy everything I need here, and employees are always so pleasant. Ryan was such a helpful cashier, he was so pleasant to me and asked me how my day was. Ugh, such a sweetheart!
