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April 2024 by Der Man
Franks Nursery is responsible for severe fires and constant contamination of our communities environment. They stack mulch up to 4-5 stories high and as a result cause 2-3 day long fires. Our neighbors cannot breathe outside. Do not support this business. This could have been prevented with not overloading their mulch stacks.
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April 2024 by Adam Q
Getting tired of their mulch always catching on fire and smoking out my neighbourhood! I'm sure all the wonderful chemicals in it aren't hurting anything or anyone right?
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April 2024 by lee pence
We could not find prices on any of the pots, so we left.
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April 2024 by Saleem K. OMRAN
A guy with long hair claims he is the top manager . It seems to me he has no time for your question, so I had to leave without buying anything. I wonder why they aren't so busy on March
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October 2023 by Robert DB
The employees were extremely helpful and knowledgeable, especially the cashier. She was able to answer our questions and get us exactly what we needed to complete our project.
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June 2023 by Anna S
We needed an estimate. Called on a Thursday. Was told Frank was at church and would call within the next two days to come give an estimate. I was also told that they were "slow" right now. I called on Monday, after not hearing from anyone. The guy I spoke to said that they are really busy, and it was going to be another week before we could even get an estimate! We clearly were not a priority for them.Frank is wonderful and does wonderful work. However, his staff is rude, and the scheduling is a mess.
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May 2023 by Patty W.
Pleasant place but no prices marked. No customer service to ask but a gentleman did write up a ticket and load the the car for us. it almost felt like he was watching to make sure we didnt steal the plants. Cashier was a very nice guy but didn't notice they added cc fee on top of the high prices.
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December 2022 by John Bush
Great prices on everything I’ve purchased. Very helpful and friendly staff. There are so many things to choose from, I was overwhelmed with all they have to offer. I highly recommend this place.
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December 2022 by Maria Gabriela Kota
Giving 2 stars because of poor customer service, read my full story. It’s our first time buying stuff for our garden and there’s plenty of options out there, as anyone knows it. A friend told us about this place where you can get dirt for cheap if you choose the dump, not bags. We thought we could get that in our minivan’s trunk covered with tarp but they said no. Ok. We understand. So we bought bags (not cheaper than any other place, including online). We spent $200 there between dirt, rocks and flowers and a shovel. But we overestimate the number of soil bags we needed and underestimate the rocks. We had three unopened bags of soil left and wanted to come back the next day with original receipt and exchange for some rocks. I decided to call on the same day of purchase to ask if this was possible, but I got a strong NO from upper management. Sad. You got my business this year, but never more. Not the American way of doing business.
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December 2022 by Sheila Booker
Beautiful plants, over priced for my budget. Staff unsure about prices. Had to search for my own hostas after being told they didn't have any. $7.99 for one very small baby plant.
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December 2022 by Mary Jo Pierce
Last year I bought 4 large milk weed plants to place my 30 Monarch caterpillars on to feed. I was assured NO pesticides were used!! Assured!!!We transferred the caterpillars. In the AM they all DIED. I called to inform what happened and why. Response was oh so sorry. I’m not sure the person I spoke with understood the seriousness. Never buy plants for butterflies there!!! MJ
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December 2022 by Samuel.L Quijada.A (Lone star star)
they were very helpful with us
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December 2022 by janet gil
Went there and got charge more just because they didnt believe what I told them….I have no need on lying.I told them the exact size of my trailer…The owner was racist.What makes me mad is that we said we have Jesus and act like have evil in them….
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December 2022 by Michael Johnson
Initially happy with the variety they have, however, became very disappointed when the tree I purchased began dying 3 days later and was promptly told there is “nothing they will do about”. This is not the normal policy for other nursery’s across Houston, therefore, save yourself the issue and shop elsewhere in the first instance.
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May 2022 by Abby B.
Got there at 5:20. Just needed 1 rose bush. Waited and waited for help. Finally,I attempted to ask one of the workers a question and they responded with "Sorry, we close at 5:30. Will NEVER give any of my business for sure in the future. Not helpful at all.On a side note, it was meant to be... the roses looked horrible. My question I wanted to ask was if they had any others. Terrible "customer service"
