-
September 2024 by Kathy
Very knowledgeable. Extremely pleasant experience.
-
September 2024 by Liang Wu
Good place for car service. Friendly staff. Nice waiting area. Updated fish aquarium.
-
September 2024 by oluremi olujimi
Friendly
-
September 2024 by Haroon Pariani
Mr Tariq Jilani was wonderful, good help with full respect, but the technician are irresponsible, after getting back the car, on my way back, I checked my tire pressure, it was 32psi instead of 36, that means the mechanic did not even check, now how could i trust that he checked all the other required points and even may be he did not even changed my engine oil, I dont have any Guage to measure all of these.
-
September 2024 by Avery Harris
Roy explained very thoroughly and straightforward, had a complementary Lyft ride called for me, and overall had great customer service!
-
September 2024 by Tanya B
Collin was an awesome advisor. My SUV was all set with what was needed and ready in a timely manner!
-
September 2024 by Rozina Kara
Did not have a great experience getting my car battery replaced here, took 4 hours and they caused me a big hassle due to something that could have been avoided with little effort on their part. I expected it to be super busy when I got here since they couldn’t communicate efficiently/answer my repeat calls but it’s completely empty. Just got in my car and the tire light is on but it wasn’t when my car was dropped off. Instead of them just doing a simple tire check I had to request it. Idk just not the level of service I expect. And now a few hours later I’ve discovered that the power windows on the passenger side are not working and need to be reset after the battery replacement
-
September 2024 by Rafiqullah Danish
Dear Customers,
I had a bad experience while dealing with this dealership. Not only me, I saw a lot of customers having post business problems with the GM and the subordinates. They are very rude, and will rob you legally so that you won’t be able to sue them back.
Choose other dealerships in the Sugar Land and avoid this if you don’t want to be suffered.
-
September 2024 by Ralph Wehmer
Looked after me. Kept me informed. Saw I had a recall and took care of it.
-
September 2024 by OLALEKAN ADEBOWALE
Conducive, efficient and professional.
-
September 2024 by WTFOX
Kamran in the service department is extremely helpful and kind. I will continue to return for service. Thank you
-
September 2024 by Davis Wleczyk
I needed an oil change and I received a free oil change coupon from Sterling McCall Fort Bend. I scheduled an appointment for noon the following day. Before arriving I called and asked how long does an oil change typically take because I didn’t want to wait 2-3 hours to which I was told no more than an hour. I ended up waiting 3 hours was charged $34. If I knew this “free” oil change was only $20 cheaper than a normal oil change, I would’ve went somewhere else and just paid full price for faster service instead of wasting my time.
Edit: Took my car to another mechanic shortly after this and discovered they didn't even put the required amount of oil in after they changed it. It was low and needed about a quart of oil. Complete waste of money and time.
-
September 2024 by S. J. M.
Service department staff are friendly and generally pretty fast. There’s always plenty of employees around to help. Tariq is a hospitality dream. Professional, courteous and an absolute gentleman. Also, if you get window chips as often as I do, ask for Ed and he’ll take care of your windshield before you even get a chance to go inside and sample the generous selection of free coffee. Good employees are hard to find, treat them well!
-
September 2024 by AAA Deliveries Inc
Do not go to this dealership. The staff, The managers are not professionals at all. I have a fleet of over 180 Toyota Cars and I took mine in for paint recalls back in July. They told me they are not touching it for next 2 months. I went back today by request from Toyota Brand Engagement Center to drop the car off and when I got there. Was told by Mr. Joe Rosaliz that they can not do anything for the next 2 months. I told him that I was told by Toyota Brand Management center to come back and he said they don't know anything. My shop is backed up for 2 months or more so nothing can be done. I said this is the same story you gave me in July and he said don't know what else to tell you. I would recommend everyone to stay away from this dealership.
-
September 2024 by Sada Kenchannavar
Truly exceptional service, professional staff. Flexible and customer friendly.
