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November 2023 by Doroteo Sanchez
It's supposed to be open I've been waiting since 9am still no show 15 minutes already waiting
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January 2023 by D W
Bad customer service and refused to ship my package even though it had a label on it. Now I have to drive 40 mins out of the way to ship this item. Don’t come here.
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November 2022 by ROSAAM VENTURES
The man working in this office is so rude. Rude and very rude to customers
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September 2022 by nina
stole one of my packages but marked it as scanned, last time it was seen again. tried filing a claim and was denied numerous times will not be going here again extremely unprofessional and does not care about shipping things out.
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September 2022 by No. name
The man working in this office is so rude. Rude and very rude to customers
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June 2022 by ninaswrldd
stole one of my packages but marked it as scanned, last time it was seen again. tried filing a claim and was denied numerous times will not be going here again extremely unprofessional and does not care about shipping things out.
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May 2022 by Sherry Carlson
Customer service for seniors is seriously lacking. Unfortunately this is the only location near me.
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December 2021 by Ashley Jackson
The manager Jarius is a complete a**hole. He has absolutely no customer service qualities. He doesn’t even know the proper packaging criteria for specific products. I had to call the corporate fedex hotline to ask about proper packing and I confronted him about it and he made me wait until he called them to verify. I was so annoyed and he still THOUGHT HE WAS RIGHT! He accepted my package finally but the fact that he is just completely rude is the main reason this location sucks. He even had the audacity to argue with me in front of other customers.
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December 2021 by FCTS Richmond
No customer service skills at allThe men/ or the young girl name shania .
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July 2021 by Steven M.
Absolutely terrible service. Arrived to simply send a package and get a receipt. There was a sign that said back in 35 minutes (mind you, there was no time frame to reference). There was obviously someone in the back behind the counter. We waited 5 minutes not knowing when someone would return. At that time, someone came around from the back to let us know it would be another 20 minutes and 34 seconds and that we could go shopping because they were on their lunch break. This was at 3:15PM. Unacceptable FedEx.
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July 2021 by Julio Alvarado
Jarius & Shania we’re super professional and went the extra mile to perform an amazing work for a presentation I needed done right away!They both made my day yesterday!!!Thank you so much
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April 2021 by Tyson Hunter
The service lady was very helpful and she got my package sent! Very kind and was willing to work with me to get what I needed.
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April 2021 by Hazim Rassam
The guy who works there, his name is Jarius, is rude. I came to this location and there was no one there to help me because he was using the bathroom. When he came back, he didn’t seem to mind it and didn’t apologize for making me wait that long. He even made fun of me for calling him out on his BS. I’M NOT SURE HOW HE GOT THIS JOB!!!
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March 2021 by Samer Rassam
The woman working there is so nice, receptive and cooperative, unlike the man who’s so rude and always scold me for not following rules that apply only to his office.
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November 2020 by Kimberly S.
Outstanding service center. My customer service rep, LaToya, not only is super knowledgeable, she is an educator, engaged and especially kind. I witnessed her explain service options, assist with self-service machine operation, including, following through with close out of self-service transactions. Personally, I was having a particularly bad day, but LaToya stayed with me. She assured me, together, we would succeed. Using my iPhone, she educated me on how to upload my information for printing. THEN, she made sure I selected the exact view results I wanted printed. There are several more, over and above moments, I could share, but I will finish by saying, LaToya did all this past closing time. Her family was waiting, but she never lost patience with me. I hope your family will accept my apology for your delay. Thank you LaToya. You were a true blessing for me.
